Hi there Ruby_red. Thanks for your post. Sorry you had the experience that you did with us. I'd like to invite you in once again for a full tour of what, why and how we do things. Please introduce yourself the next time you come in and we promise you won't be dissatisfied. We have 3 distinct styles of Americano, and I'd like to introduce you to them on-the-house... of course..
Best,

Sameer from Sense Appeal