MAC Lovers


Jovanna
on Jul 05, 2010 @ 03:04 pm

I recently purchased the MAC studio fix powder plus foundation and used it only once and didn't like the results. I was expecting greater results after all the love this powder has from a lot of reviewers but I guess I'll stick to tinted moisturizer  for now which I prefer wearing.

So anyone knows if I can still return it and get my money back even after one use...?

-Thanks



 


2 Replies


mamaluv
not sure about MAC in particular, but probably Yes on Jul 05, 2010 @ 03:32 pm

I know that many brands do have a "customer satisfaction guarantee" for exactly this reason. You can try going back to the store or there should be a toll-free number you can call to state your concern. It's been my experience that brands are generally more interested in keeping you happy and excited about their line overall than worrying about a few dollars lost on one product.

I suggest you simply ask and see what happens. They may say they can't give a refund, but then you just offer to take store credit instead. This way they still keep you as a (hopefully) satisfied customer. If the sales rep is bitchy, ask for the manager. If he/she is unhelpful, note the names, date, and the store you visited, then call the customer help line with the info handy.

I have never returned anything to MAC so I don't know for sure. But I have been in similar situations enough times and have almost never experienced a problem. Be polite and reasonable with the sales staff - try to meet them halfway because they too are just trying to do their job!
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satojoko
Yes, absolutely............. on Jul 08, 2010 @ 12:25 am

You can take MAC products back pretty much anytime. I have returned hundreds of dollars worth of their products, even ones I bought overseas in Indonesia, Hong Kong, Malaysia and Singapore. I returned them in Canada with no problems. Even MONTHS after I bought products, if they stopped working for me, I took them back. If I didn't have a receipt, I just exchanged them for something I liked. As long as they still carry that particular product, they'll take it. Never be afraid to demand a refund or exchange.
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