cell phone problem, please help!!!

on Jan 24, 2010 @ 11:08 pm

so i bought the LG Keybo 2 in september and its been amazing for me so far, that is until about two weeks ago when it decided it couldn't hold a battery charge anymore. i swear it lasts 2 days and dies on me. im not sure what to do. i contacted my service provider and they don't know what to do to help me because i bought the phone online through their website and the CCS's in my area won't repair my phone.. anyone else have this phone or a similar problem? anyone know how to fix it or how to get Telus or LG to repair my phone? thats to everyone who replies, i really appreciate it!

6 Replies

Have you tried putting extra pressure on them? on Jan 25, 2010 @ 10:46 am

5 months to battery death is well below a reasonable consumer's expectation. You should recommend they give you a new phone in replacement, as this one is clearly defective. You would expect your battery to start dying after a year, unless you are constantly using and recharging it.

Simply tell them it's unacceptable and if they want to keep your business they should help you get into a new phone. The alternative is, when your contract is up you jump to another provider. If their website sold it, they should help you get satisfaction from the manufacturer.

The Customer Is Always Right. So expect cooperation and ask for a manager until you get it.

further... on Jan 25, 2010 @ 10:49 am

I just wanted to mention - generally speaking, the cell companies make their profit on airtime, not the phone purchase. It's built into their business model (that's why half the time they give you a free phone if you sign a 2-yr contract @ $50/month!). They expect to replace phones, then refurbish them and resell. So you asking for a new phone is not unreasonable; it's probably anticipated.

Don't feel like you're asking them to fork over a ton of money. If you bought jeans at the Gap and the seam gave way after 2 or 3 washes, wouldn't you go back and demand a replacement pair? And they'd give it to you, wouldn't they!

1 Year Warranty on Jan 25, 2010 @ 03:57 pm

You should have a 1 year warranty on your phone and if you got it in Sept they should just replace it or send it to repairs for free and give you a substitute phone while that's going on. If you didn't get a 1 year warranty on your phone . . . well I don't even know how that happens because I'm pretty sure phones come with that automatically.

shouldn't matter online or in store on Jan 25, 2010 @ 10:07 pm

If you bought the phone from the service provider's online store, the same policy should apply because it is still their store, online or not. I suggest you call them on the phone and see what their customer rep says. They should at least be able to tell you whether your phone has to be fixed or it can be replaced. If not, take your phone to another store location, not the one you went to previously, but a different one. Sometimes people just don't know what they are talking about and if you ask someone else (even within the same store), they can tell you different things.

I wish you lots and lots of luck. I'm in the process of switching plans/providers myself and I'm not happy with what I'm being told. You pay so much for cell phone services and you can such crap service. I hope you will have better luck than me.

thanks everyone! on Jan 26, 2010 @ 05:46 pm

thanks so much for the responses! i called my serivice provider and they are sending me a pre-paid box to ship my phone to them and they're going to fix it for me. also i put pressure on them and they are waving all my reactivation fees, including the one to set up my old phone so thank you guys so much!! and bunny, best of luck finding a new provider!

sometimes all it takes is a little b*tching... on Jan 26, 2010 @ 06:44 pm

Glad to hear they are going to hold up their end of the contract! It's amazing what you can get companies to do, if you ask - first time politely, second time with respectful demand, and third time by threatening to leave. Hopefully it usually doesn't go beyond the first request! Congrats on sticking to your guns :)

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