Complaining


luxx
on Jun 09, 2012 @ 10:20 pm

Do any chicks out there complain to companies when they aren't satisfied?
I absolutely do and recommend people take the time to complain. At first I felt weird complaining, but it's my money and I chose that product for a reason so why not let the company know when I was let down.
I've almost always received coupons for full price items that don't have an expiration date either. Most companies will take your complaint seriously.  I think the only time i didn't get anything was when I complained about a dry shampoo :(
 


8 Replies


Malixy
yes on Jun 10, 2012 @ 12:16 am

I have when i the product had a defect and you're right, I received i coupon for full product value a coupon for full product value of refills for that item. I was very surprised by how seriously they take it.
Reply

meredithk115
depends.... on Jun 10, 2012 @ 04:54 pm

It depends on what is "wrong."

I also make sure that when something or someone goes above and beyond that they receive praise as well. I have written/emailed/phoned many corporate offices to talk about outstanding services or products.
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bubbles77
Yes !! But.... on Jun 10, 2012 @ 09:39 pm

I believe that it is good to bring any issues or complaints you have with a product to the company. Without product reviews and input from consumers, companies would not know what areas are working and what needs adjusting.
But I also believe if a product is awesome, and you love it, singing a Companies praise is also very important. It is important for the Company to have positive as well as negative feed back.
I have done both many times, and in my experience with complaining about a product, the company usually does whatever they can to rectify the situation to make their customers happy, and most are willing to work with you to find a resolution that suits everyone. Mind you I have also dealt with some pretty rotten customer service reps, that just were miserable to deal with, and I just request a Manager. It happens, but I can be cranky if need be also.

Reply

honeybee7
sure why note on Jun 10, 2012 @ 10:01 pm

I believe as a paying consumer I have the right to be satisfied with the product that I purchase. I don't usually have a problem "complaining" if something isn't as expected... everything within reason of course. However I am usually very friendly about it, unless the sale person is an absolute idiot!
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Tiffmorris
Within reason on Jun 12, 2012 @ 11:12 am

If the item is defective in any way then by all means make a complaint. On the other hand if you decide to try something new and don't like the taste of the item, the fit or the application, and it has nothing to do with a defect, I say then you should just suck it up. There are products out there that while some people may love and stand behind, others will not like the results, things react differently to each of our own body chemistry and everyone has different tastes, so if you decide to stray from your preferred products and don't like it that was your choice. I have such a strong opinion about this because there was a point in time when you could register a complaint and it was always taken seriously, and rectified. Nowadays so many people out there abuse this that real complaints go unresolved. Don't ever complain just to get free products, that is unfair to loyal consumers when they experience real problems, and also unfair to companies. I have found that often if you compliment a company they will still send you coupons.
Reply

mamaluv
Yes, within reason on Jun 12, 2012 @ 11:26 am

I agree with Tiffmorris. I complain when the product is defective, or if they have a 100% satisfaction guarantee and I'm not completely satisfied (and by "completely", I only complain if it really missed the mark). The way I see it, it's an opportunity for them to improve their product.

I am also really big on giving praise where praise is due, like others have mentioned. They almost always send out coupons, which is a great perk but not the reason I do it.

It's a system that can be abused, so I sincerely hope there are more of us who are genuine in providing our feedback (positive and negative) than those who would scam the system.

I'm also against tipping for bad service. While I have never given a $0 tip, I can imagine if the service was truly horrendous I would absolutely skip the tip AND talk to the manager. If I'm only barely satisfied, I provide the minimum 10% in order to send them a non-confrontational message. If I'm moderately pleased, it's 15%. If I'm wowed, it's 20% or more, depending on the service.
Reply

scrbic
Yes! on Jun 13, 2012 @ 03:06 pm

I have before, because it's not always the companies fault, it could be just one employee that's doing the damage. And I feel like if it was my business, I would love to hear feedback from my customers!

Reply

KatelynRose1984
Yes! & No! on Jun 19, 2012 @ 03:29 pm

I agree, that complaints about products should be mentioned to the company. But, I also think that a lot of people take advantage of this, and complain just to receive something for free...
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