on Mar 01, 2016 @ 07:37 am

I was cleaning my Keurig the otherday and it died on me. I had it for only 14 months and the warrenty is good for 12. I left a msg on the fb site for Keurig and they got right back to me. They put me in touch with a customer service rep and within minutes they said they would send me out a brand new one. A lot nicer model then the one I had. I am beyond happy with Keurigs customer service. From now on they will be my go to brand.. Has anyone else had a good experience with a companies customer service..

7 Replies

Kobo on Mar 01, 2016 @ 07:40 am

I had good customer service with kobo. When my ereader was not working they sent me a new one! When I have heard they had terrible customer service.

.. on Mar 01, 2016 @ 07:47 am

That's awesome. It is always nice when a company keeps their customers happy

keurig on Mar 01, 2016 @ 07:52 am

Great to hear. Mine is going on three years now, hope it holds out; wouldn't be without it.

... on Mar 01, 2016 @ 07:54 am

I was devastated when it broke lol.. funny how much of a fixture it has become in my life lol

. on Mar 01, 2016 @ 08:46 am

Wow,good for you ,it's hard to get good customer service these days ,it's great that they are replacing it for you

Yes on Mar 01, 2016 @ 10:24 am

A friend had hers break ( I think a piece of it broke off) and she did have to spend some time on the phone but they sent her a brand new one (the new model) free of charge.

. on Mar 01, 2016 @ 11:16 am

Call them I got a new one with no receipt.

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