on Apr 24, 2015 @ 08:58 pm|
Hello everyone. I'm just curious to know what you would do in this situation. Last Friday, I bought a package of doughnuts from Walmart's Bakery, the plain glazed. When I got home, I was about to eat 1, and I noticed on the inside flap a small dead spider! It was smooshed on the box. I called them and they didn't believe it. They only offered to replace the doughnuts. Are they crazy? I don't want anymore of those nasty things. The price was only about $4, but that's not the point. I kept thinking what if that spider had been on those doughnuts-gross!! The lady actually told me they should be okay, since it was on the inside flap and not on the product!! I was so shocked and told her that I will call the Health Dept. She said it would be hard to prove that it came like that from them. I was appalled and mad. They didn't want to refund my money, only give me more doughnuts, which I don't want at all. What would any of you do in this situation? Thanks, Ginger.
|Spider on Apr 24, 2015 @ 09:25 pm|
I think calling the health dept is a bit of an overreaction and unfortunately they're right, you can't prove it came from them. Gross, yes, but from the sounds of it it doesn't sound like some huge instance negligence. They do have food safety standards, but think about how clean you try to keep your house-- I'm sure you still catch a spider now and then. Bugs get into things, which is nasty, and they should have refunded you your money. I think it's very poor customer service that they didn't. At the same time, I'm fairly certain it's not their fault that the spider got in there. As much as we would like them to be perfect, the food service industry isn't, and it seems like an instance where the spider was just sneaky, as they are. And if it was on the flap, she's right, you're probably fine. If you have a garden, a million bugs crawl on the veggies you grow and they're still fine. I understand that it's off putting though and I would definitely want my money back.