Whatever happened to kindness...


MizzRobin
on Feb 08, 2007 @ 12:08 pm

To make a long story short...I had to pay to get a TV delivered to my house because I had no one to help me lift it. I paid $20 to have it delivered. So the delivery guy arrived at 8:30am just as I was leaving for work. He put the TV down on the pavement in front of my door and asked me to sign. I asked him if he could help me lift it in the house and he nodded no and left! I mean COME ON!!!!... I am 5 foot nothing...100lbs... help a weakling out! Sheesh! I had to knock on a neighbour's door to ask them to help me move the monstrosity of a box into the house...

I was FURIOUS. I decided to calm down before I called Best Buy to ask why I paid delivery if delivery meant on the driveway and they told me it was not their problem and they outsource their deliveries to Purolator. Are you kidding me!??! Anyway, to make matters worse I opened the box and the TV inside was broken. I had to ask someone to come over and help me rebox the TV, carry it to his car so I could take it to Best Buy. They had to nerve to argue whether or not delivery should be refunded.

What I don't get is when companies decided that since we 'need' their product that it is okay to treat people like crap. Why did I pay for something I did not get, I did not ask the man to set up the TV, just carry it into the doorway and not leave it on the driveway. Then Best Buy shrugs and says 'not our problem' because he does not work for us and no we are not going to refund your delivery even though you had to come in and replace the TV and therefore could have just come in and bought it in the first place.

At least my neighbour was nice to help me...and the person who helped me bring it back to Best Buy. I just think companies should rethink how they treat their loyal customers sometimes... SHEESH!
 

12 Replies


mamaluv
boo to big-box retailers! on Feb 08, 2007 @ 01:36 pm

I find you get the best service from a mom-and-pop store, even though you often pay a little more. Your story is atrocious, Best Buy should be ashamed!

Speaking of kindness - maybe you've heard of "Random Acts of Kindness"? A lot of church youth groups do it during their social events. It's really sad that kindness has to be something we are now going out of our way for. It should be a given.
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MizzRobin
Lesson learned on Feb 08, 2007 @ 04:16 pm

I guess I learned my lesson with the big box retailers. I know the smaller places treat you better most of the time, I just could not believe the service I got with Best Buy....and all this after I wrote a review of how Best Buy has been better to me compared to Future Shop (although they have the same parent company). Sheesh! Ah well I guess it is what it is. I still plan on complaining to the head office though...if nothing else...to just be heard.
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Ali de Bold
That's horrible!! on Feb 08, 2007 @ 10:49 pm

Girl, I would complain all the way to the top. Call their head office and make a formal complaint. Not only should they have brought it into your house they should have appologized to you about what happend. I' m officially mad on your behalf.
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MizzRobin
They keep telling me... on Feb 12, 2007 @ 09:48 pm

...they outsource their damn delivery to Purolator so it is not their problem...
Anyway, I intend on taking it to the top...all this after I did a review on ChickAdvisor for Future Shop saying people should go to Best Buy instead! I take it back!
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artist
Terrible service! on Feb 14, 2007 @ 10:52 am

I can't believe that guy! Honestly, what kind of company would allow that kind of service to any of their customers?

Have you complained to Purolator? Take it to the top, they have no right to treat customers in this kind of manner!
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lil_laydee1980
memo on Feb 20, 2007 @ 06:35 pm

Is kindness overrated these days and we just didn't get the memo or what?
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MizzRobin
I hear ya... on Feb 23, 2007 @ 04:27 pm

yep! I know what you mean! Sheesh!
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Ophelia
typical on Apr 12, 2007 @ 06:18 pm

This sounds so familiar. There are a lot of people doing this sort of job and they have this attitude like: 'i'm not getting paid extra to help you' ... these are the guys you frequently see in Starbucks using up company time. They feel that they aren't being paid enough and so they're going to abuse the time they're graciously given.

I would have the same problem, I'd never be able to carry anything like that into my own apartment. I find people in general very rude when you are carrying a heavy load. Being an art student I often have to lug a very large backpack and portfolio case onto the bus or subway - and you know... no one has ever offered to lend me a hand... they actually shove to get in front of me and give me looks as if i'm causing a huge hold up.

Big companies are just jerks, they think because they're cheaper than can treat you like this. I usually find anything I have delivered ends up broken, so I've learned to always open boxes and check at the store before buying!
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StephB
So common on Apr 13, 2007 @ 07:08 pm

I've definitely heard this story before. I'd take your complaint all the way to the top (as mentioned by others) .. If there are enough complaints they HAVE to do something about it (know from working retail in the past!!)

Also, as much as it sucks going to a smaller retailer because they usually charge more, you're more likely to get the service you need and if you don't your complaints are definitely heard and dealt with!
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MizzRobin
Ok seriously now... on Apr 29, 2007 @ 07:08 pm

...what happened to kindness! Today I saw a couple who went off the road and got stuck in a wet mucky farm field in Markham. There were a dozen men within 50 feet of them flying their remote controlled helicopters and watching this poor couple trying in vain to get their van unstuck from the mud while their child sat by in the heat. Little me tried in vain to help and these men all flew their remote controlled helicopters and no one made a motion to help. Anyway, after about an hour (and I mean quite literally an hour), one of the nearby men made it over to me and this family to ask if we needed a hand. Luckily I had an emergency tow rope in my trunk (gift I got - damn good gift given the circumstances) and the man who came over had a 4x4 and we were all able to tow the van back to the road and out of the mud. I mean come on! These men are 3 times my size and why is it that no one felt the need to try and help! People seriously need to contemplate being kind to strangers in need damn it! SHEESH!
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