on Apr 24, 2012 @ 01:48 pm|
I traveled to Puerto Plata, Dominican with my boyfriend in January 2012 for one week. Here is my review for the VH Gran Ventana Beach Resort.
Our first impression when we walked off the bus and around the resort was "wow".. Grounds and hotel itself is beautiful and very clean. The resort is on the smaller side but this wasn't a problem.
We had a room in the saona building in room 1333. Great room, very clean, flat screen tv and even a sky light! Our maid was great! Always left us extra water (we only had to request this once and she continued to leave us extra bottles)
We were pretty disappointed with the service here. I did a lot of research before going and almost every review I read said the servive was excellent but somehow we did not see this. Only 1 of the 5 nights we ate at the buffet for dinner were we offered water or something to drink. We had to get it ourselves... We must have been sitting in the wrong areas because others were getting the service, just not us! Same with breakfast... the guy serving tea wouldn't come over to us until we were pretty much done and ready to leave. This isn't a huge deal and we were fine getting our own drinks, but with almost every review saying how great the service was, we expected different.
I didn't find the bar staff to be overly friendly, even when you try to start conversation or tip them... Makes no difference.
The entertainment crew is amazing. Very friendly and always trying to get you to have a good time! The evening entertainment was good and bad... Some nights we laughed histarically and other nights were just blah.
Beach is nice.. You can walk for hours in both directions! The coral reef is great with lots of different fish to see!! The water is rather dark infront of the hotel due to the reef but it gets nicer the further you walk down the beach!
There is a night club just outside the resort which I have heard is a good time. It's very safe to walk into the complex and shop. We were able to barter with the locals and get some great deals on some pretty neat items.
Food is very good at the buffet and ocean grill. The Italian restaurant however was not good!! Do not have the chicken parmigiana. Awful! The chicken tasted like microwaved rubber with processed cheese on it. Should have stuck to pasta.
Other then the lack of service at the restaurants and bars this resort is a great place to be! Perfect for familes, not so much for couples.
IF YOU TRAVEL TO PUERTO PLATA - A MUST DO EXCURSION is definetly the 27 waterfalls!!! We booked with our Sunquest rep so we only got to go through the first 7 falls but what an amazing experience!!! Make sure you can swim and are fairly fit! Some of the falls are hard to get up but the guides are amazing and seemed to help lift everyone with ease.