telus Service Reviews

2.5/5
29% OF CHICKS DIG IT
7 reviews
Ranked #114 out of 143 in Cell Phones

0.5/5
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Recommended? Fugheddaboutit!
January 15, 2016


I honestly dislike Telus to the highest degree. If o weren't stuck in a 3 year contract I would cut all ties with them. Home tv Internet and mobile phone. It's the worst . And the customer service is horrible I have been hung up on multiple times .

5/5
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Recommended? You Betcha!
October 15, 2015


Best in the world. Just switched to them and I am beyond happy!



1/5
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Recommended? Fugheddaboutit!
March 17, 2015


Telus service really sucks! Lots of tech issues!

2.5/5
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Recommended? Fugheddaboutit!
March 10, 2015


Lousy...lots of tech issues and weird paths to get credit for time wasted.

2.5/5
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Recommended? Fugheddaboutit!
August 26, 2013


Makes your first 6 months a breeze but then your rates go up and down. Waiting time on hold to talk to a representative is over 15 minutes. Can't wait to switch companies. I have Telus Optik. They bribe you with a free gift with a contract. worst idea ever!!!!!!!!!!!!

5/5
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Recommended? You Betcha!
July 09, 2013


I recently switched from shaw to telus. Price was cheaper, installation was great, and I love the fact that you can add channels right from my remote instead of having to call a call center. I also received a new tablet as a welcome gift. Highly recommend.

1/5
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Recommended? Fugheddaboutit!
November 18, 2011


Ummm okay...if youve ever experienced dropped calls, lack of service, terrible customer service, added prices without your consent, shitty cell phones, and all in all a pissed off person when you say something simple like "my phone is not working"...YOU PROBABLY ARE WITH TELUS.

I was with them from age 12 (I ran away a lot) till 21. Way too long if you tell me, I was enticed by their phones for some reason and at a young age my dad was paying so didnt really double guess it. As I grew older more and more annoying things would happen.

For starters, when I first signed up I was given a certain plan that was pretty good! It had messaging and a decent amount of other crap you usually get. a couple years later (and me never being late on payment, ever,seriously,best customer award right here) they changed my plan WITHOUT notice and when I called after recieving my first bill, said that I was WRONG. first off, the customer is always right unless crazy. second, I HAD proof right infront of me.

Nothing was really resolved other than me having to pay off my contract because they still wont do anything about it . Ive called the better business bureau a couple times about them but nothing seems to ever happen :( And yet Im still paying it off...dont make the mistakes I made!

These reviews are the subjective opinions of ChickAdvisor members and not of ChickAdvisor Inc.


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