I bought this ear cleaning solution at my vets. While I was at his office he showed me how to clean them with this product. He squirted a little in her ear and tubed around with a cotton ball. She absolutely loved the little massage he gave her. When I bought the solution I haven't been as successful at home. Each time I use it my cat freaks out from the wet cold solution in her ear. Hopefully practice makes perfect and she gets used to it!