Dishonesty

Don't get tricked by the fake reviews by this company. Check the comments on the other websites and Facebook about them. This is a dishonest company with the lowest quality service. I friend of mine in Canada lost her mom outside Canada and as she is alone there, I wanted to send her flower to make her feel supported.
I found Bloomex and choose flowers at a decent price. When I proceeded to check out, they charged me 20 CAD more for delivery. After delivery, my friend sent me the picture of the flowers to say thank you to me. When I saw the photo, I was shocked about what they have delivered versus what they advertise on their page. I was so ashamed about what I had asked them to print my name on that. I have appended both pictures here so you can compare them by yourself.
Don't waste your money. Try to find another company that is honest and delivers what you want.

Don't order from these crooks!

They don't deserve any stars! Very crooked!!! They take your money but don't deliver the product. I received a call saying my address was incorrect. Once confirmed the delivery driver said he'd be there in a few hours but never showed up. Calls to the manager never returned. Just take people's money and hide behind the policy of if the address is incorrect you'll pay the full price...how many addresses do you say are wrong Bloomex????

DO NOT USE THIS COMPANY!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
I ordered flowers from Bloomex for my mom's 70th birthday. They charged $14.99 for delivery between noon and 5:00pm on March 17th. The flowers had not arrived by 5:30pm. I tried contacting the company and was only able to exchange messages online as there is no telephone number to speak with a live person. I requested the order be cancelled as my mom had left for the evening to go for dinner. Olivia, the representative I communicated with told me I would receive an email. After checking my email throughout the night I contacted Bloomex again. This time I communicated with Kelly who advised me that there had been a problem and, again, someone would email me. Again, I requested the order be cancelled.
This morning, March 20th, my mom received a call from Leslie of the Winnipeg Bloomex store. She told my mom that she never made the arrangement on Friday, March 17th because she only had old flowers in her store. I called Leslie and she told me the exact same thing and asked if I wanted flowers to be delivered. I told her there was no point in delivering flowers given that my mom's birthday was 2 days ago and requested the charges be reversed.
I received an email from Bloomex advising that a refund was not possible since the order had already been prepared. Bloomex never acknowledged that the order was cancelled and a request for refund was made before the Winnipeg store ever made the arrangement or that the Winnipeg florist admitted that she didn't even prepare the arrangement on Friday, the day it was supposed to be delivered.
Bloomex has the absolute worst customer service I have EVER encountered. If you are depending on a timely delivery I strongly suggest you take your business elsewhere. I'm actually wondering whether this is even a legitimate business or a scam. BEWARE!!!!!

My spouse called in and ordered a bouquet of pink and white flowers.
What I received was a mix of cheap fall coloured orange, purple, cheap flowers.
I called to complain, yes complain, why else to you ever call a customer service line. I wanted to get a replacement so I asked for a call back. The supervisor who called me back kept talking over me, I couldn't get a word in to explain, I kept trying to cut in and explain and finally in exasperation said "you are not very good at this" she told me I was rude and hung up.
I called back, while trying again to explain my situation the line dropped, so I called back and was told I had hung up, they talked over me again and I couldn't get it through to them that I did not hang up, but she said since I had hung up on her she was now hanging up on me. Sitting there kind of in shock my phone rings, it was them calling to tell me they were hanging up on me again!!
I am just hoping we can cancel the credit card charge.