The staff were very friendly and helpful. Thank you so much the sales associate was amazing, helped us so much on narrowing down. Thank you again for all your help!
WORST CUSTOMER EXPERIENCE EVER!! **
I booked an appointment for myself and three of my sisters (all bridesmaids) to come in and find a dress. The associate was extremely rude with handling us. She gave us [angry looks]** as we put our dresses in the room. And as two of my sisters waited in main area with their dresses in their hands, she snatched all of the dresses without saying anything, catching them off guard and irritated and nothing to try on. When approached, she explained we were only allowed six dresses. There was also no sign with a 6 dress limit. No one had told us of the limit when we were greeted to the dress area as well. And strangely before when we were picking dresses off the rack (and there were clearly more than 6) no associates said anything as they passed by us.
So my sister goes to an associate and asks if she take six dresses to hold onto, because she doesn't want to go back to the racks and have to look all over again. The associate was completely fine with it.
Then again, the [associate from earlier]** takes the dresses away from her and repeats her rule. My sister who is extremely patient and reasonable got upset and said, "you know what? I think I'm done with this and I'll go and wait in the car."
I approached her and explained that no one informed this to us before (while we were picking our dresses, while she showed us to the change room, while we waited) and found that extremely rude (her tone of voice and dismissive attitude) and promptly decided that it was time for us to leave.
I then informed the customer service at the desk of our experience, and they just looked at us blankly and said "Have a nice day!" as I finished telling them what happened. There was no apology for the experience and redirection to the manager whatsoever, or any way to resolve the situation. Just....uh "Have a nice day!" So unprofessional.
This was the first time I took out my bridesmaids to go and try on dresses together and ** Bridal & Beyond clearly ruined this experience for us. Looking at the previous reviews and from my experience with them, I will never be buying anything from this store....and definitely nor will my sisters.
Editor's note: portions of this review have been edited in compliance with our review policy
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These reviews are the subjective opinions of ChickAdvisor members and not of ChickAdvisor Inc.