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1.9/5
1 review
Donato Salon & Spa Yorkdale Reviews - Toronto

Description

Donato Salon and Spa is continuously on the cutting-edge of creative and progressive hair design. A talented team of artists led by stylist and entrepreneur John Donato, winning Editorial stylist for the 2008 North American Hairstyling Awards. Donato Salon and Spa offers a wide range of services such as hair cutting and styling, colour, perm, extensions, facial and body treatment, weddings, makeup, Botox, hands and feet care, massage, laser hair removal, and more. Check out their website at http://www.donato.ca/.
    Address: 3401 Dufferin Street
    Toronto, Ontario M6A 3A1
    Phone: 416.789.4332

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    Reviews and Ratings

    24% OF CHICKS DIG IT

    2.3/5
    Value / Valeur

    Ambiance

    Service

    Recommended? Fugheddaboutit!
    Anonymous
    May 23, 2012

    There was a Groupon for this Salon for hair cut and celebrity manicure for $49. So I purchased it and went at the beginning of April, 2012. For the Groupon price, it was pretty good. However, if I had to pay the regular price, I don't think the services that I received was worth the price.

    First off, when I entered the salon, the receptionist was busy helping another customer. I waited patiently; however, he was taking quite a long time with the customer. He did NOT acknowledge my presence by glancing my way smiling or letting me know he will be with me shortly. There were 2 other girls waiting behind me and no acknowlegment from the receptionist. This did not make me feel very welcomed and feels that I was being ignored. Finally, another person greeted me and helped me after what seems like a long time. My hair stylist was running late so I sat down and waited for her. The person who helped me did not give me a magazine or anything to keep me occupied. When the stylist was ready, she was friendly and nice. I don't have anything negative to say about her. As a matter of fact, she was very good and did a great job cutting my hair and styling it. Afterwards, she walked me to my manicurist. Again, no negative comments here either. She was also very nice and did a great job on my nails.

    So why did I rate this salon so low? There were quite a few reasons: 1) When I first entered the salon, I did not feel welcomed. 2) I didn't like the hustle and bustle of the salon atmosphere. There were a lot of people walking back and forth. Sometimes, I feel like there were a lot more workers then customers. Also an employee was getting married and having a party. Many employees seemed to be preoccupied with going to this party. It just seemed distracting to me. 3) When my appointment was finished and I went to pay, the same receptionist who ignored me at the beginning was helping me. However, while he was helping me, he was also helping 2 other customers. I thought that was quite rude. When I first walked into the salon, he didn't even give me a nod and now while I was leaving, he didn't have the courtesy to give me his full attention. 4) I had a question regarding the Groupon amount and the tax that I had to pay and he said he would call Groupon and give me a call next week to make sure everything was ok. He did not call. Thankfully, I figured it out and the amount I paid was right. 5) When I went home, I took a look at the receipt and noticed he had given me someone else's receipt! This was probably because he was helping too many customers at once! 6) Finally, the overall impression of this salon is that it is very unprofessional! I would definitely not go back again.

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