Established in 2003, Elixir Organic Spa is the first spa in Toronto to provide only 100% synthetic-free and food-grade organic spa treatments. If you're allergic to chemicals, sensitive to synthetic fragrance or if you're just looking for clean, pure and non-chemical products and treatments, then Elixir Organic Spa is for you. We combine a modern, yet cozy spa ambiance with the purest spa treatments available. We specialize in organic age prevention facials, body treatments, organic pedicures, manicures and waxing.
I really wish I had read these reviews prior to buying a fairly large gift certificate for my mother for her birthday. We both decided to share it and utilised it today...based on the reviews, I'm thankful the owner wasn't there!
I had the the Massage Steam Therapy (Slimming) service completed. While the treatment was okay, several items indicated on the service outline that were NOT completed/offered: •Lymphatic-drainage with loofah was not completed. In fact, I asked the girl if I would be getting this done - she identified that it was not included in the service I was having done; •There was no anti-cellulite massage: a eucalyptus/grape-seed oil concoction was rubbed on before the steam bath; •No eye pads were offered; •There was no detox blend herbal tea offered at any time during the treatment.
Having paid full price, I expected that what was supposed to be included in the treatment should have been offered. For this reason, I would say I'm very disappointed in the Elixir service I received as the treatment was nowhere near worth $115.
Save your money and go someplace else!
Oh, I did email the spa about the service...I look forward to receiving a nasty email from the owner :)
I feel so much better to see that other people had a similar experience with the owner as I had, and that it is not a personal problem. I love the service provided by Tsering, she is pleasant and gently and awesome!
However the owner places absolutely no value on being polite or personal customer service. I was 15 minutes late for an appointment due to an unforeseen circumstance, and my credit card was charged the full amount of the visit during the scheduled time of my appointment. Then I was told that I could book a second appointment in an hour and pay the full price again. I have never heard of such practices anywhere ,far more at a spa. I received a similar email response stating that this was absolute disrespect for their establishment and we should go our separate ways.
What type of salon is more concerned with rigid practice than customer convenience? There are many places that work with you for a pleasant stress free experience. Aside from all the technicalities, the level of rudeness was the most shocking.
I've been going to this spa for years. This morning I had an absolutely horrible experience with the founder and I will never go back and I want to share an email from her after the event to show how awful her attitude towards her customers is. I feel awful for the estheticians that work there, they are all lovely. The premise is that I had an appointment at booked 10am, I showed up at 9:54am. The founder was sitting at the front desk and held up her hand to me as to say "five more minutes". It's March and it was windy and cold and spitting rain. I stood out there until she let me in. I told her I didn't appreciate being left out in the cold while she sat inside. She told me that the doors don't open until 10am (so why book appointments at 10? they shouldn't start booking until 10:15 then - I've talked to a few people in the service industry and they said that it is common to open up 10 minutes before the "official" opening time in order to avoid this exact situation). I said that I've been going there for years and that I've often accommodated her when she needed me to reschedule or push my appointment back. She told me to get out of her spa and kicked me out the door. She then sent me the passive aggressive email below which pits me as the bad guy (you know the one who was going to give her money for a service she provides) and she takes no responsibility for her inexcusable and irrational behaviour. I didn't scream at her or swear, but she certainly yelled at me and was completely unreasonable. Her email shows how unprofessional she really is. She should have just let it go, I clearly was never going to go back after the way she treated me. >Further to the incident that happened this morning. I'm sorry if you had a bad morning and chose to take it out on us, but your reaction was completely unfair and unjustified. We open at 10am. This means we open the doors at 10am. Banks open their doors right on the dot. Department stores open their doors right on the dot. Grocery stores open their doors right on the dot. Tim Hortons opens their doors right on the dot. Many many other businesses open their doors right on the dot. Do you call Galen Weston and complain because you arrived 10 minutes early and they didn't let you in? Do you tell the manager at Scotiabank that you're not impressed because they opened on time and made you wait 5 minutes even though you chose to arrive early? No, of course not. This is crazy behaviour. So why did you feel it was justified to be so rude to me because we run our business the same way as most? There's a good reason why we don't let people in early. We need to mop. Clean the bathrooms and waiting area. Make sure the floor isn't slippery etc... Anyhow, in cases like this when someone has no respect for our establishment then it's best we go our separate ways. Best of luck! Lynn Founder, Elixir Organic Spa
I didn't have the greatest experience. I didn't find the esthetician very knowledgeable and the work that was done, wasn't very thorough; it felt that not much time was spent. I didn't get a good feeling from the owner. As a customer, I want to be informed and educated of the products that are being used on me. I want a good customer experience, and I didn't feel that I received the service from this spa.
My experience at Elixir has been nothing but fantastic every time! I started going there to get my legs and bikini line waxed about 2 years ago and had a no iritation afterwards (unlike most other places). It depends on who does the treatment though; the best person is Tsering! Very gentle and professional. I've also had manicures, facials, and body treatments at Elixir. My favourite facial is the green tea and jasmine facial - I have sensitive skin and this facial always leaves my skin feeling soft, smooth and clean. Manicures are done well and last a long time (over a week instead of 3 days). Cuticles are trimmed nicely and I have had no issues with someone cutting me like in other places or having hang-nails 3 days after. Lastly, their body treatments are wonderful and relaxing.
WIth repsect to some posters saying that the place is small or dirty - I have never seen Elixir anything but meticulously spotless and who cares if it's small... You are laying down on a bed the whole time in a dimly lit room with music playing having a relaxing treatment. It's not like you're hosting all of your friends to a dinner and dancing party in the treatment rooms lol...
Very Dirty and Unfriendly. They scrub your face with sugar, ouch. Rooms are very small and linens are badly stained and rancid smelling. Dust everywhere.
I'm SO surprised this place got such praise! I love the idea of an organic spa, but the products just don't do a good job. I got a facial/mini/pedi combo. The pedicure was not very good. I have pretty major callouses, but she only used the fine foot file on me and the very next day my feet were as rough and calloused as ever. Same thing with my nails. It felt nice. There was a good massage, but my cuticles didn't get cleaned up at all. This is a great place if you have lots of money and already have perfect feet/nails/face and just want to be pampered. But if you're like me and you actually expect to have your feet turn buttery soft and your nails looks glowing and healthy and clean afterwards - skip it. I had a much better mani/pedi for a total of $20 in Panama!
After reading the reviews, I decided to try out this spa for a mani & pedi. The esthetician was really nice and gentle. However, my only complaint was with sanitary procedures of the spa. The tools used for the pedi & mani looked a bit rusty. And the nail files and foot scrubber are reused. The foot cream was taken straight out of the jar even though the esthetician had been rubbing my foot with her hands. I haven't had any itchiness or infections, so, it probably isn't a huge problem. But, for the price of $30/mani & $60/ pedi, I'd expect more rigorous sanitary practices.
I had Elizabeth for my pedicure too, and by far the best pedicure I have ever had. I have VERY ticklish feet and she was very good about not torturing me. I did have a facial once though that I wasn't crazy about. I do have very sensitive and allergic skin so that is not their fault but I did tell them about it. The lady I had for the facial couldn't finish the extraction because I was bruising. I wish that would have stopped quicker than it did. And the cream afterwards was so oily and heavy I tried wiping it off before I left. Maybe I need to try another type of facial...I love their emails advertising deals though, definitely give this one a try!
I too, love this place! Great service! Amazing results! Best pedicure and manicure I've ever had. I wish I could remember her name. I think it's Elizabeth. She's amazing. Really picky. I've never had better!
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