We are in the same boat. Who knew a free membership costed a couple thousand dollars? Especially for a place you only went a couple times to try out... Was directed to "someone who could help me", instead she refused to answer any questions or cancel the membership. I was really unimpressed when she yelled at me over the phone. It was like talking to a wall.

I looked them up on the Better Business Bureau... F rating, go figure. I filed a complaint myself, but since you can't get worse than F I guess they have nothing to loose. I will also be writing my Member of Parliament. Their practices are disgusting.

I phoned Customer Service/Quality Assurance. He was nice enough but bottom line: "Read the fine print. These days you have to protect yourself." I have never had a company admit to me that people needed to be protected from them... That speaks volumes I thought...

I have posted the review below on another site, but I wanted to be more specific to the gym located in Richmond.

Been in the gym for the past two years. The gym is going down the tube. The best staff have left. Missed a few of them. I really mean the very good ones. Only losers are around. Staff changing like changing socks or underwear. Some are arrogant as if the gym belongs to them.

To all potentially new members: BEWARE. YOUR TRAINERS ARE NOT QUALIFIED TO TRAIN YOU. SOME OF THE TRAINERS TRAINING YOU WERE WORKING AT THE RECEPTION. NOW ALL OF THE SUDDEN ARE TRAINERS. BETTER ASK FOR THEIR QUALIFICATION AND CERTIFICATION !!! AFTERALL YOU DON'T WANT YOUR HARD-EARNED MONEY GOES TO SOME TRASHY USELESS TRAINERS.

Also check your contract closely.

I found extreme fitness offers are fake. I went to try extreme with their promotional offer of $6 per month. But they told that those are full now. It is only for first 60 customers. but they still had the banner promotion right at the entrance door. who can know that its finished. If it is not available, why did not they remove the board. It is only to attract and get people inside their door.

I ended up joining membership with 1 yr contract but I have got the 10 day money back withdrawal extended to 30 daysgot that extended to 30 days. I was put lot of pressure to buy personal trainer sessions.
thanks

Back in June I joined Exteme Fitness located on the Danforth. Unfortunately I felt pressured into joining the Personal Training sessions. They are aggressive sales people and I was feeling so vulnerable about how "big" I was, I felt they preyed upon my lack of self-esteem. I had just gotten the go-ahead to resume exercise from my doctor after having uterine cancer so my sense of self was very low. That afternoon I went home with a heavy heart, telling myself that having 75 sessions for $75/session, amounting to close to $6000, was outrageous of them to sign me up to and absolutely absurd for me to have fallen for.

The next day I called the Manager in charge of Personal Training registration to ask to amend my contract. I did this for several days afterward, leaving voicemails to his personal voicemail box and I physically visited Danforth location, taking time out of my schedule, to which I continued to be told that he was not at the club those days of my visit. I continued leaving voicemail messages and I Never received any calls back.

I was never made aware that there was this "10-day" cooling off period, for which I could amend or cancel these sessions. By this Manager (Chris McLeod) not calling me back or addressing my issues with me, he allowed the 10-day cooling off period to lapse thereby forcing me into a contract that I did not want.

So, now I am dealing with another Manager who is forcing me to pay for these sessions and no one is taking responsibility for not getting back to me during the original 10-days.
This is NOT the first time I have joined a gym. I was a member with the Adelaide Club for over 10 years and had personal trainers there and I was a member of the Fitness Institute and received personal training there too. I NEVER had a problem with either of these clubs and if I needed to amend a part of the contract, all the staff were very open and amenable to my wishes. However, it appears that Extreme Fitness doesn't know the first thing about Customer Service.

My advice to anyone - pay in cash (like the one gal said above) and don't feel pressured with their aggressive sales tactics. This 10-day cooling off period is a joke and is only useful if you really sit there and read the teeny tiny fine print because clearly it is to these folks advantage that you don't read it and they certainly don't make you aware of it.

I may have to take them to Small Claims Court if this is not resolved as I do not see why I should have to pay for something that I didn't want and I have done everything in my power, that I knew of at that time that was available to me, to amend, however....it's been a hard lesson but I won't be fooled like this again!

Extreme fitness? More like Extreme Ripoff...

When I first went in to the club 10 months ago, I had just moved to the city and wanted to check out a few fitness places before I made any decision. I went in here and the guy pressured me to get the membership right then because you could only get the "deal" the first time you walk in....(right). So I guess I fell for that, and I lived close so I thought it would be fine. I also thought the ridiculous price of $100 a month (down from their 'regular' $130) was a bit ridiculous, but chalked it up to Toronto prices. The thing is, I signed up at the Yonge/Dundas location which I wasn't very impressed qith (not for $100) but they assured me there were clubs close that were nice and had pools (which was important to me).

To even get your membership card, yoy HAVE to go through the "free fitness evaluation" which is just a way to get you to buy personal training sessions. I didn't want it but they wouldn't give me my card without it. I told them I didn't want personal training and that I was in school and couldn't afford it. They pressured me so much and tried to get me on payment plans. I felt so pressured and uncomfortable.

A few days later I got a call saying I had "won" a free year membership from a ballet box. I went in to claim it, and the guy working said it was only 4 months.I clearly remember the ballet box saying a year, but I guess this is their little scam to get people in. I had told him on the phone that I already had a membership and he assured me he would just add it to my exsisting membership. When I was there, he said I couldn't use it and had to transfer it to someone else, using MY bank account number. Long story short, I called a few months later to make sure my card wasn't being charged for this other account, and the guy who signed me up had been fired...comforting.

Later after I had been to a few of the surrounding clubs, I realized none of them had pools. Maybe 2 or 3 at the most in all the 15 locations in the GTA have pools and they are ALL too far, except Wellington. Since I had moved closer to the Wellington location I was happy I could finally use a pool. When i went in, they told me that the pool was reserved for people who had signed up at that exact location. When I tried to get something done about it, as in switch home gyms, they said nothing could be done.

The last and final straw that made me write this review happened just lately. I was told by the person who signed me up that if at any time I wanted to put my account on hold for only $7 a month, I coul, and that the payments would continue the following month. I put my account on hold for 2 months because my hours had been cut at work and I couldn't afford it. This month after paying rent I had a balance of $0 in my account so I noticed a feww of $100 that came out. Since I had nothing to pay it, I got a $45 bounce fee. I called extreme and they said that holding the account only insures you can't go for the month, not that the payment won't come out-well then what's the point of holding! Turns out I had been charged last month as well but didn't notice. When I explained what the sales rep had told me, they said they never do that and basically accused me of lieing, but their staff would clearly do anything to get sales. I know what I was told, they make up and change things constantly, lie to get people in their, do or say whatever they have to.

The staff can be unfriendly at times (esp. SOME of the girls at the front desk, not all , I don't want to offend anyone) but some of the girls whisper and laugh and I have heard some of them even making fun of my last name!

With that said, I wouldn't reccomend this gym at all. The facility is NO better than goodlife or any other gym and for $130 it should be REALLY nice. There are no pools except at Sheppard, Thornhill, and Wellington (and you can't even use the Wellington one unless you signed up there) even though they promised me there was one with a pool in walking distance. It's just a regular club that pressures you constantly for personal training and is very over priced, and if you have problems with them, they won't help you work them out. Save you money and go to another gym, it will save you TONS of stress!