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Fairmont Hotels & Resorts Reviews - Quebec

3/5

1 review

Phone: 418-692-3861

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3/5
Bedside manner

Quality of Service

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Recommended? Fugheddaboutit!
February 11, 2010


We went to Quebec for our honeymoon and stayed at Fairmont Frontenac Chateau for a few days... Frankly the experience was not quite memorable.. Although the hotel has an amazing view and the location is perfect but the interior was not up to the mark. We requested for a King size room and my husband's secretary already informed them of the ocassion of our visit at the time of booking but instead of getting an upgrade we got a downgrade to a Queen size bed because they didnt have one ready. But we drove there and were a bit early so decided not to wait in the lobby for the King size and took the Queen size one. The room was very small and there was barely enough space to walk, the bathroom was not in good condition and the bathtub was too narrow, the room service was teribbly slow.. We have stayed in 5 star hotels before and this one was not up to the level for a 5 star hotel..

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