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3.0/5
2 reviews
Gabiani Hair Moda Reviews - Ottawa

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    1.5/5
    Value / Valeur

    Ambiance

    Service

    Recommended? Fugheddaboutit!
    October 16, 2008

    I would NOT recommend this place for anybody who values customer service. Also if you would like your stylist to listen to what you want before he goes ahead and butchers your hair, DO NOT go here.

    I was on time, but they made me wait 20 minutes while two of the stylists did their own hair and sang loudly and obnoxiously to the music playing.

    Gabi cut my hair but was also doing another girl's foils next to me. I voiced concerns about this and so he made her wait while he finished my hair. He did not listen when I explained what I wanted and instead cut my hair how he wanted. When I opted to not have my hair "styled" he shoved a mirror in my hand while my hair was still soaking wet and said he was done. I guess their "style" includes drying the hair. I walked out with a cut I did not like, soaking wet hair, and an awful feeling from the horrible customer service.

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    1.7/5
    Value / Valeur

    Ambiance

    Service

    Recommended? Fugheddaboutit!
    September 17, 2008


    I had a relaxer, trim and style done. I had brought my own chemical straightening product so he said he would charge me $55 for the service - OK, I didn't mind. However, when he mentioned that he it would be an extra $30 to blow dry my hair after washing the product out, I was not impressed. He said if I didn't pay then he would just towel dry my hair. I have been to many hair salons, including Holtz Spa, and they would never let their client walk out with damp hair.

    Even washing the product out of my hair was a struggle for the other stylist as I had to sit there with my head in the sink for 15 minutes - NOT IMPRESSED! I was like, "Is there a problem?". To make matters worse, they spoke Lebanese and didn't let me know what they were doing with my hair - very unprofessional.

    We came to an agreement that I would pay an extra $35 for the "Artistic Director's" cut and style (which is priced at $50) and that was a huge mistake. I had showed him a picture of a 40's retro style and he did not do anything even remotely close to that. He flipped out the back, which I could have done, and curled out some bangs - even tho it was supposed to be wavy/ringlets. I told him I had expected a polished look and he said there was only so much he could do with my hair. Sorry, but the black hair salon's never had a problem styling my hair and it always came out bouncy and shiny.

    The styling was amateur at best and even before leaving the salon, the style was starting to come undone.

    Please, if you have black/African hair, do not go to Gabiani's hair salon. Turn right back around and run away!!!

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