Goodlife Fitness - Toronto Reviews - Toronto

3/5
43% OF CHICKS DIG IT
19 reviews
Ranked #4 out of 21 in Health Club (Toronto, Ontario)

GoodLife Fitness is currently the largest fitness organization in Canada and has been around for the last 30 years. Individual visit or membership is available. GoodLife Fitness also offers group exercise and personal training as well as amenities such as swimming pool, squash court, or tanning beds. Go to http://www.goodlifefitness.com/ for more information.

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0.5/5
Credibility

Quality of Staff

The Facility

Recommended? Fugheddaboutit!
June 17, 2016


Joining the goodlife gym was a horrible experience. They find ways take money out of your account. When I joined, they took my banking information incorrectly then charged me extra money...the whole process was very distressing and horrendous. The gym is packed and crowded so you cant use any of the equipments unless you line up and the classes are packed also, even the morning ones. If you are interested in joining goodlife gym, I highly recommend you rethink your options. In addition, it is way too costly for the little services they provide, packing in customers like groups of sardines.

3.5/5
Credibility

Quality of Staff

The Facility

Recommended? You Betcha!
March 24, 2016


I have just renewed for my second year with Goodlife. I have a corporate membership through the Ontario College of Teachers and it's pretty much the best value I could ask for. I'm able to access any of their gyms and have towel service. It does get very crowded sometimes and many patrons leave weights around making them hard to find which is frustrating but being able to use any of their Canadian club locations is incredibly useful for me. My only other qualm with Goodlife is how pushy their trainers can be. I'm frequently approached by training staff at the worst times pitching training to me. If I want it, I will seek it out. End of story.

Overall I do enjoy going to Goodlife and will likely continue if I keep getting my corporate membership.



2/5
Credibility

Quality of Staff

The Facility

Recommended? Fugheddaboutit!
February 29, 2016


I've had to deal with customer service issues a couple times with Goodlife and it's always been disappointing. There really isn't any effort to make the customer feel valued. If something goes wrong with your payments for example you're really on your own. I tried speaking to someone at a physical location and they couldn't help me, I appealed to the manager of that location and still no help. They give you a head office number but that doesn't seem to lead to a human being. All and all a very disappointing customer service experience.

3/5
Credibility

Quality of Staff

The Facility

Recommended? Fugheddaboutit!
October 15, 2015


Too much money, most times they take money out of your account when they shouldn't, i don't find them reliable at all...

they have gotten so packed with people that you have to wait to use machines and the facilities are not very clean. I have tried a couple around Toronto, finally got out of this gym, broke contract and joined a new one, and I am happy I did, I will NEVER go back and do not recommend Good life as a good company.

Not that it matters.... but when I signed up with them I gave them my banking, and I am not one to check my banking much, however I gave them a void cheque from my bank, so it should never have had any problems, I go in about a year later and they stop me saying my account was in "collections" in front of a couple of people, when I questioned it, they said it had to be investigated. Long story short, they typed in wrong banking and were pulling from someone else's account, because I never checked, I never noticed, and they said I owed them $800+ dollars. Anyways, I had to go through head office because they wouldn't do anything for me at this location saying I should have checked, which is a valid point, however keep in mind that I DID give them a void check from my bank, so they messed up... anyways, I ended up getting it reduced, still had to pay cancellation fee, but so glad I got out. I was fed up with the gym and the only thing that was keeping me there was the cancellation fee, but after all the embarrassment they put me through I was better off leaving, and I am VERY glad I did. Never again!!!!!

1/5
Credibility

Quality of Staff

The Facility

Recommended? Fugheddaboutit!
April 21, 2015


My review is to educate other mothers who use the child minding -steer clear- if your child is not old enough to have a voice do not even consider using them as an option. I am specifically talking about the coxwell and gerrard location. One staff member had a chip on her shoulder annoyed at the crying baby she was with that wouldn't settle down, I asked why don't you go get her mother and she said we can't she is an instructor here. I told her if my baby cries like that get me immediately. I stayed for 10 min to see how my 5 month old would adjust in the circle of neglect and since she was as happy as a clam playing by herself I went for a workout. I popped my head in 20 min later to let them know I would be in an office speaking with a sales person , should they need me and couldn't see me in the cardio area. At that point my daughter was still doing well in the exercauser and had a few little boys surrounding her. I come to pick her up 10 min later and she was being tossed into the swing with tears streaming down her face and was wailing. I have only seen tears one other time on my childs face, clearly the other little boys were being too rough with her and she was not being supervised. Sometimes accidents happen by why was I not notified, she took the time to walk to the back of the room to plop her in a swing it would have been the same distance to walk to where the offices were. Bottom line don't use their child mining. Otherwise the gym is great, especially the selection of classes is incredible!

3.5/5
Credibility

Quality of Staff

The Facility

Recommended? You Betcha!
August 13, 2014


I have been a member for 6 years and with more locations being added, I feel like Goodlife has become even better! Extreme Fitness was bought and taken over by Goodlife and I love going to the former Extreme Fitness locations, such as the Dunfield (Yonge & Eglinton) and the Madison Centre (Yonge & Sheppard). These locations tend to be a lot bigger, have more (updated) equipment, newish locker rooms, actual swimming pools, dry sauna rooms, and consistent towel service. I haven't taken too many classes provided by Goodlife but most are free and anybody can join in. Each location is different and managed according to the demographics. I know at the Madison Centre, there tends to be more younger staff and trainers, because that is mostly what the residents of North York prefer and are similar to (young professionals). If you go outside of the city, like at Dufferin & Finch, there tends to be more older gym-goers. Personally, I don't really care to become friendly with the staff and trainers, unless I need them for something. I keep to myself because I have my own gym routine and nobody really bothers me. Goodlife overall is easily accessible (so many locations all over Toronto), mostly clean, updated, and a worthy investment to make!

2/5
Credibility

Quality of Staff

The Facility

Recommended? Fugheddaboutit!
July 23, 2014


I go to the Kingsmill location and have been a member there for roughly 5 years. It used to be okay even though it wasn't the nicest facility it was accessible through Islington subway station and I could get my workouts done In peace. Now it is awful and I am seriously considering cancelling my membership, most of the staff there are just the worst. I have been experiencing passive aggressive harassment from a few select trainers for no good reason and they are all off in their own worlds. I can remember an instance where one of the newer female trainers was leaning over from one of the staff offices blatantly staring at me when I needed a towel, a instructor who does not do any work behind the desk eventually gave me one but then the girl who was staring jumps up and all of a sudden asks my friend for a towel.. its ridiculous these people are supposed to be professional and yet are so miserable and sour they cant even manage to do their jobs properly.. I am seriously pissed off because I come to the gym to workout and leave no drama necessary and keep getting strange glares and hovering from people who I have never even exchanged words with..

2/5
Credibility

Quality of Staff

The Facility

Recommended? Fugheddaboutit!
February 18, 2013


Goodlife WAS a great gym but has gone downhill in the recent years.
Ya I've heard about those "Peeping Tom" incidents - they occurred at the Mt Pleasant & Davisville location. Apparently female and MALE cleaning staff walked into the women's shower room unannounced while women were naked, showering. Shocked the hell outta me that this could even happen - what a major violation. Disgusting. I hope Management is doing something about this.
Ladies, if you go to the Goodlife at Mt Pleasant & Davisville please be careful when you're in the showers or don't even go at all - switch locations if you can.

2.5/5
Credibility

Quality of Staff

The Facility

Recommended? Fugheddaboutit!
February 16, 2013


heard thru the grapevine that mgmt responsiveness to major issues with peeping tom in the women's shower poor! girlfriends - be wary of the door that leads to the common laundry room when you are in the shower room! access is from the laundry room and anyone can be peeking if the door is slightly ajar. what a shame because classes and instructurs great....

3.5/5
Credibility

Quality of Staff

The Facility

Recommended? You Betcha!
February 17, 2012


I signed up for Goodlife about 2 years ago, and a few friends have signed up since based on my thoughts about the gym.

I was really hesitant to sign the contract initially because of everything I have heard from everyone about how it's some big scam. The rep who helped me with the contract was actually very honest about contract stipulations, so I found that helped me make a decision. Plus, even though they occasionally rush you through the signing (not me, but I've seen it happen to other people), make sure you read the contract fully and there's really nothing too bizarre or unfair about it.

The only downside is that they have to take the money from a bank account rather than a credit card. It would be nice to collect points...

I've been going to the Bloor Park location for the entire time I've had my membership. The staff are alright - hit or miss, as some are super friendly and some are people you'd rather avoid. The classes are at fairly convenient times, and it's a big location so there are usually quite a few free machines.

The winter hours aren't the best (closed at 9 on Fridays), but aside from that, no major qualms.

These reviews are the subjective opinions of ChickAdvisor members and not of ChickAdvisor Inc.