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4.2/5
27 reviews
LUSH Fresh Handmade Cosmetics Reviews - Ottawa

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    3.5/5
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    Recommended? You Betcha!
    August 16, 2020
    British Columbia, Canada

    Lush store associates..... hmmm.

    Lush store associates are way to pushy, but they do great customer service, bath bombs are 7.95 to 9.95, soap are by weight, some soaps are by each, the hair mask is quite the splurge, yes the jasmine one, the toothy tabs, soaps and shampoo and conditioner bars are travel friendly and naked (packaged free) the shower gels and shampoos are bottled in plastic but I transferred those into a reused plastic bottle. Splurge it is. When it is payday!

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    3.7/5
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    Recommended? You Betcha!
    October 25, 2019
    Edinburgh, United Kingdom

    An irregular treat, but a much enjoyed one

    I don't go to lush often because it's kinda pricey, but when I do it's always a delight. The stores always smell amazing, and I've only ever had a problem with one product, and it was dealt with amazingly. I used a deodourant bar a few years back and had an allergic reaction - I got big, red, weeping rashes on both of my armpits. I read online that it sometimes happens with natural deodourants so I tried to stick it out, but I just couldn't.

    When I spoke to lush about it, they apologized profusely and refunded me immediately with no hassles or issues.

    I'm not a HUGE fan of how overly friendly the staff are, but I appreciate how available and knowledgable that they are.

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    3.5/5
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    Recommended? You Betcha!
    July 30, 2019
    Ontario, Canada

    Very Good

    I love their products. They smell so good and I just holding them in my hand. However, I feel they they are a bit too overpriced so you can't buy them that often.

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    3.8/5
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    Recommended? You Betcha!
    May 29, 2017

    Every time I want in there I feel like I'm in heaven. I love my lush soaps however I hate lush customer service . TThey are always following you around and watching you. Always talking to me trying convince me to buy everything I touch . It's so annoying , my husband walked out this store so many time because he couldn't deal with sales pitch they keep throwing at us .

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    3.7/5
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    Recommended? You Betcha!
    September 19, 2016

    Amazing store, you can always smell it in the mall before you come to it! I don't get to a mall with Lush often but when I do I always get the bath bombs - they last for 5-10 baths if you try hard enough! They are pricey so its a luxury/treat to buy . Staff is always available for questions and they usually have demonstrations going on.

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    3.8/5
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    Recommended? You Betcha!
    August 20, 2016

    I love LUSH products. The bath bombs are the best. If you are looking for stocking stuffers or just a small gift, you can't go wrong with LUSH products.

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    4.0/5
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    Recommended? You Betcha!
    April 25, 2016

    Best bombs on the planet! When I buy a few, I set the bag in my bathroom, the yummy fragrance lingers for days! They are a great treat for me after a long week! They fizz, whirl, moisturize! I like to buy them as gifts as well. I scored this year! Went online Boxing Day...many holiday bombs and soaps were 2 for 1!, the soaps and shower gels are super luxurious as well, good enough to eat..ha! The store is a visual tornado...beautifully displayed, staff very pleasant.

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    3.7/5
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    Recommended? You Betcha!
    March 24, 2016

    I use to love lush. I'd always buy people gifts from Lush. I was under the impression they were natural. But no, suprisingly they are not that natural. You can often find lots of chemicals if you look closely. I also don't appreciate strong dyes and glitter that they love to use. But I do think you can find some lovely things!! I like the company but think it needs to improve on the ingredients. They need to become more natural. The stores are always a pleasant trip, anywhere in the world.

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    3.7/5
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    Recommended? You Betcha!
    January 15, 2016

    Nice product that are hand made and made with some more natural ingredient, they have realy great product , the only thing is that the poeple that work their are too insistant to help you, to show you everything even when you tell them no, sometimes it's alright and sometimes it's too much. Otherwise great shop

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    3.3/5
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    Recommended? Fugheddaboutit!
    January 04, 2016
    Ontario, Canada

    Service is always great but unfortunately I find it way to pricey and the stuff doesn't even smell that great. I got a few bath bombs and it took me forever to clean my tub after using them. I like that it is all made my hand and everything but it just isn't the store for me.

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    These reviews are the subjective opinions of ChickAdvisor members and not of ChickAdvisor Inc.