When rating a salon, I really only care about one thing, how well does a stylist cut my hair but for those that want to know more, here is my overall (note: review from mid 20's caucasian female; fine, straight, medium length hair). I find the staff to be very friendly and the atmosphere is great, the salon is clean, nicely decorated and has sirius radio. My stylist, Tim, is amazing. The prices of this salon are a bit high but the cuts/colors I get are out of this world. I always leave the salon feeling like a million dollars. The hair cuts last, the color application is always perfect. The only negative is that I had to move to a new province for school and have been ruined for other hair dressers. I've been living in MB for 2 years and have still been unable to find anyone as good as Tim. This has meant planning my Vancouver vacations around my hair cutting/coloring needs.
I had Suzy Phi as my stylist. She's great and seems to know how to cut "Asian" (i.e., course, wavy) hair. She's very friendly and will show you a few tips on how to style your hair. My test is always whether or not the hair still looks good after the first wash...and yep, it looked just as good! My only complaint is the staff at the reception area - not the friendliest. Gave off a bit of a snobbish feel.
My other (minor) complaint: from their website, it sounded like the hair cut comes with a 20-minute head and neck massage - I did not get that. Maybe a 1-minute neck squeeze at the most.
It's so hard finding a good stylist. If you have course, wavy hair, I would definitely recommend trying Suzy out! She does make-up too, and is starting to get into wedding updos.
These reviews are the subjective opinions of ChickAdvisor members and not of ChickAdvisor Inc.