I normally don't do reviews for services that are not that great but this particular service was just too terrible to go unnoticed. The day before I got a cut I went in to check out the place at the POLO PARK MALL, it seemed decent for a mall salon. This lady named ALEX said that she could do my hair the next day. I went the following day, showed her the hair that I wanted (it was clearly a bob cut), the colour mixture that I wanted again (I showed it to her as well the day I made an appt.). She told me to change wear this black cape and when I was already taking off my shirt she reopened the door and caught me half naked, she did not even have the courtesy to knock. She started dying my hair didn't even strip the previous color for the new dye to actually show, which was quite alright she probably did not want my hair to go even drier. The cutting part was worse, i showed her the picture again for the third time, she assured me that she knew what do. After cutting it was not a bob it was a just a short DORA THE EXPLORER hair, she redid it because I told her the haircut was not a bob cut, it just got even shorter and i got even more pissed when right after, my hair was still not a bob cut she then told me that oh i was not sure if you wanted it to be shorter on the back, and obviously that was the image I showed her, shorter on the back. I was not pleased. I ended up with a fish tail looking hair ends at the bottom part. Beware of this ALEX girl, not a good hair stylist, very messy work. She should be advised to spend more time in a hair and beauty school. I had to call up another salon to redo my hair (they did great btw).