SCARPINO Reviews - Toronto

3/5
50% OF CHICKS DIG IT
12 reviews
Ranked #29 out of 159 in Boutiques & Malls (Toronto, Ontario)

This well established retail shoe store began as Twinkle Toes. It largely caters to a fashion conscious, youthful clientele who are highly knowledgeable about shoes and name brands. In addition, the owner excels in innovative buying by importing an abundance of exciting merchandise from all around the world. This contributes a unique flavour to the merchandise, and the store is known to draw a faithful clientele over the last several decades. A few of the brands that are carried at this location include STEVE MADDEN, KENNETH COLE, SKETCHERS, UGGS and GUESS. The trend toward the new and exciting which has always been the store's philosophy has never been compromised and continues today.

    Address: 311 Queen Street West
    at the corner of Queen and John Streets
    Toronto, Ontario
    Phone: (416) 340-7349

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    1.5/5
    Merchandise

    Prices

    Service

    Recommended? Fugheddaboutit!
    December 20, 2016

    Hate this store with a passion not because the selection is small (true!) and disgustingly overpriced (they are!)but because they have the WORST customer service possible. Slimy store manager Danny who is totally backed by clueless owner Maurice. I can't believe they charge the outrageous prices they do with the archaic store policy of 'exchange only'. I can only conclude that they value greed over quality customer service. I have never had such a bad shopping experience like I had at this store. I WILL NEVER SHOP HERE AGAIN!

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    3.5/5
    Merchandise

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    Recommended? Fugheddaboutit!
    November 20, 2016

    I love the shoes here as they carry such great brands but (a huge but) the service sucks. I would say there's one associate that is nice but the manager and the other staff were rude and unhelpful. I had a store credit there since they dont give refunds ( unheard of policy nowadays for shoes!) and couldn't wait you use it because it was so uncomfortable shopping there.

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    1.5/5
    Merchandise

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    Recommended? Fugheddaboutit!
    November 18, 2016

    No matter what. Just avoid these stores. They have a mix of shoes in quality. The problem is that they do not mention that and the prices are similar no matter the brand. I bought a pair of sandals from the sale rack. They told me they were there because of change of season. The truth was they were super bad quality. I went out of the store wearing them. Just after 3 blocks to go for my car, they were completely damaged. The stripes were broken. After 2 weeks of trying to reach the super "unavailable" manager between the 2 locations. Finally they took the sandals for repair instead of giving me a refund. After 1 time wearing them, they were broken again. Super disappointed. I payed 45 for garbage. They are great to sell, but horrible after to give you customer service when the issues arrive.

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    5/5
    Merchandise

    Prices

    Service

    Recommended? You Betcha!
    June 28, 2013

    I love Scarpino. If you looking for style, comfort & unique, this is the place to be. Staff makes you feel extremely welcomed. I have to go back there again to pick up another pair of 'Fly' brand boots.

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    2/5
    Merchandise

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    Recommended? Fugheddaboutit!
    January 03, 2013

    every time i've been in there the tall sales girl (i think her name is niaomi?) is always cold. One time she stopped helping me because I was looking at the cheaper shoes. I always notice her and go in shopping when she is not on shift. I havn't stopped by in a while, I hope she doesn't work there anymore. My friend felt the same way, she was with me.

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    5/5
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    Recommended? You Betcha!
    November 26, 2012

    This store made my day! after shopping all day i was frustrated with all the terrible deals and prices of shoes. this unique store carries shoes no other store has! the staff was SO NICE and really cared to help me out! the store was busy but they made me feel like i was an important customer. i HIGHLY recommend this store to both men and women and i know where im shopping for the holiday season!

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    4.5/5
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    Recommended? You Betcha!
    January 21, 2012

    This store is great! They have the best selection of Fly Shoes in the city and at great prices- I'm hooked!

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    0.5/5
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    Recommended? Fugheddaboutit!
    December 15, 2011

    I had a bad experience with Scarpino Shoes on Queen West in Toronto. My partner bought a pair of boots there and when she got them home she realized they were defective. I brought them back for her and they promised to fix them within a week. I wanted a refund, but was willing to accept a quick repair.

    But noone ever called. Two weeks later I went to the store and was told they weren't ready yet, but they would call very soon. I waited more than a month and nothing! Finally almost three months after the original purchase, with no boots and no satisfaction I complained.

    I asked for a refund (the boots were for a specific event that had passed a month before), but they refused.

    After I complained the store manager lied to me on the phone. She said they had been ready since 5 days after I was there the first time. This wasn't true because I was in the store a week later!! Then she said I had been called since they were ready by 'every member of staff' and repeatedly. This was false, and I challenged her to repeat the claim in writing which she refused to do.

    Scarpino is a new low in bad products and bad management. I was shocked to come online and see another customer had been treated the same way. Shame on you Scarpino - maybe my legal action will get your attention.

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    4.5/5
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    Recommended? You Betcha!
    March 09, 2011

    What a delight to have a store like this in Toronto, where everything often seems repetitive and boring with chains whereever you go. This is a cool store with awesome funky fashion forward merchandise and a good variety. I found a number of shoes that were different than what I'd seen elsewhere and the service I received was excellent! Apparently, it is a small family owned business and that element really shows.. They seem to care about the service and took a great deal of time to discuss options with me and my hard to fit feet. I would DEFINITELY go back and would HIGHLY recommend this cute little Queen Street store. So happy to have found it!!

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    1/5
    Merchandise

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    Recommended? Fugheddaboutit!
    December 01, 2010

    BAD QUALITY BAD SERVICE!!

    I purchased a pair of boots from Scarpino on Queens St W. on the . On my Birthday-19th of October, I went out for dinner with my boyfriend and the heel of the one of the boots came off; I fell and was extremely lucky not to do any serious damage. I was trapped in the boots for the remainder of the celebration I was passing the store on the 20th of October, so I told the manager what had happened the previous evening. The manager asked me to bring the boots into the store and advised me that she would look at them and decide how to proceed. I attempted to return the boots on several occasions but I was advised the manager was away and none of the shop assistants could do anything to assist me? I was promised a supervisor would call me that Saturday but no call came. I carried the boots to work every day, dropping by the store on my lunch-break, hoping that someone could help me.

    The manager returned on the Tuesday, I returned the boots and requested a replacement, the manager advised me that she would have them repaired and if I was dissatisfied I could have a replacement, tired of the whole situation, I agreed. The boots were to be ready in one week and I would be called and kept updated, but no call came. I dropped into the store on November 1st to inquire after my boots and I was advised a call would be made to a supervisor to have them collected and they would be ready at 5pm that day. I returned at 5pm, still no boots.

    I called the store on the 3rd of November and was asked to call back by the manager as a sale was being rung through register and she was distracted. I called back and, in the presence of my work colleagues, inquired about the boots. I was advised that my boots had not been collected from the repair shop. The manager was very short with me and impatiently asked for my shoe size and I was then told that she had none left in my size. I asked for a refund and I was told it was not shop policy, I asked why I had not been offered a replacement originally and I was told it was not shop policy. When I contested the acceptance of a credit note due to the nature of my complaint and the way I’d been treated, the manager hung up on me, embarrassing me in front of several of my co-workers;

    In response to a letter I sent for the attention of the owner. I received a call from the store manager this afternoon, who blatantly lied and claimed she had not hung up the phone and that I had not requested a repair, even though I still have the receipt for the repair and several witnesses to the call. At this stage Ive given up on Scarpino for ever!

    This is a terrible reflection on Canadian customer service Isn't it time they all payed by the same rules!!!!

    DO NOT SUPPORT SCARPINO

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    These reviews are the subjective opinions of ChickAdvisor members and not of ChickAdvisor Inc.

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