Henderson highway

The HO told me that I still owe them $84 from NSF in Feb 6 to 12, 2020 that’s why they cannot freeze my account- but it’s consistent they are charging me $17plus bi/weekly.
I’ve been constantly going to the gym in 2020 to 2021 - and they never discussed it to me until this year January 2022.
I was so frustrated that I cancelled my account last week- The lady in the reception told me I can use the gym until Feb 7.
So I went out today and like to join the class but the old lady at the front told me in a very rude and very loud voice - you cannot use the gym until you paid this!
I’m really disappointed and feels belittle- I just so pissed off and walked away.
This is how they treated their customers.
So be careful dealing with this kind of people. I will not forget this and will not recommend this establishment ever!

Terrible place it is a huge scam

Would not recommend going there they just want your money there is no communication I have read so many reviews about this place and it is not a good gym to attend would not recommend at all everyone I know says they have only heard bad things about shapes as well wish I heard all of that before getting my membership :/ so do yourself a favor and go anywhere else but shapes

This place is a rip off

My friend and I joined this gym last October because of a promotion they were having. Thought it was a great deal. My friend was constantly harassed for payment and she couldn't figure out why. I on the other hand had no communication whatsoever up until last week. I received an email stating that I had an outstanding balance. Which I thought was really strange. Replied to the email got some generic answer, never really answered my question. Told me to contact head office. When I contacted them this morning, they stated that I owed them $18.64. I asked her why I was being charged membership is over, and she stated that it is a bi-weekly payment since your 1 year is over. My credit card was charged the $18.64, I was WTF!!!! She then tells me that I needed to go down to the gym to cancel my membership in person but that takes 30 days to cancel so I will be paying for yet another month. This place is just a cash grab if you ask me. This company uses peoples credit cards without your knowledge. BEWARE PEOPLE

Absolutely Terrible

All they care about is taking your money. Asked for clarification about certain fees when signing up and the employee lied several times to get us to sign; bi-weekly payment ended up being over double what she said it would be. Called head office to complain when we finally realized how much was being taken out - not only was there "nothing she could do" and no way to cancel the membership, but she was incredibly rude and ended up hanging up on me. My sister was with me when I got my membership and she said she would think about getting one, so Shapes calls her multiple times a day for 5 MONTHS and counting to harass her about signing up. Incredibly rude and unprofessional, not to mention WAY too expensive for their shitty service. Do not give them your money!!

Bad experience. Made feel like a criminal. Not behave well with their members. Their intention is just to get the person sign the contract that's all. Then they make the member feel if he has committed any crime. They humiliate the members. Worst service found ever. I would never ever recommend my friends to get a membership here.

Poor, poor service, unfriendly staff.
Been a member for 7 years and everytime i have an admin issue, it is a nightmare. The gym equipment is not the best. I have been a member this long because of conveneince, its close to home and that the only reason i am a member - but i am at the point of ending this membership. Not looking forward to that either as i have friends that had great difficulty ending their memberships.
The recent launch of access cards or fob keys was another big failure. Promises of a 2 week wait ended up to a almost 3 month wait. I paid for an access card in Dec 22.2016; its end March 2017, and still waiting... staff are not helpful, no one follows up, you feel that you are a complete inconvenience to them. Calls to head office seldomly gets answered. Absolute awful service. I have many other awful communications with shapes i can share, and this is not only at one facility? Is their something in their coffee that makes them so miserable? Seriously....
Please do not join this gym. I am ending mine asap.

I have signed an yearly membership for myself and my wife on a commitment of more than 2000.00 dollars about 5 months ago. Then approximately a month ago I had my shoes stolen on their facility at Pembina highway. In the same day I complained to the employees on the front desk and they simply mistreated me saying I should be mistaken and that couldn't happen, probably I had lost my shoes. And they also said if that was true it was not their business. They are not responsible for it and they would not do anything about it. Then I talked to the manager of Pembina unit and she told me again it was not their responsibility. So Ive tried to solve my problem talking to someone from the head office. I asked them to see the footage from the place where my shoes were and the lady that I emailed said they could not access to protect the members privacy but if I sent her a police report she could do it. I did the police report and sent to them. Then she got another snag and said actually she just could access the cameras if the police asked for it. I asked for a discount divided on the last payments I have on our contracts to try compensate my harm but they said they could not do it. And when I said I would cancel the plan she just told me "go ahead and do it on any of our facilities, you are going to pay the rest of the 7 months you still have on the contract anyways."
That is the type of respect they have for their members. What they said made me thinking, who they are protecting their? Theaves?
Talking to some friends I discovered it have been happening to other people several times there.
Do not they give me reasons to think that could be one of his employees who is stealing us? They do not want to check it. Does not matter for them.
Anyways, Shapes does not care about their members.
Be careful there, you could be the next falling into the trap. And you know what Shapes is going to do. Laughting on your face as they are doing with me.

The credibility of this company is so low that I could not justify giving anything but the lowest ratings for all of the columns, although I would have rated the facility higher if I weren't so angry at feeling cheated.

I signed a year membership at Shapes and the girl that signed me up went through great detail going through the process with me: with the exception of telling me that while my contract with Shapes was 1 year the payments to shapes would continue forever after that year commitment had expired until I went in and physically signed paperwork at the facility to cancel it 30 DAYS LATER. While admittedly, you should never sign contracts that you don't read though yourself, their policy is scummy and they train their employees to go through the policy seemingly in a detailed and trustful manner and purposefully leave that fact out. I am quite sure by reading numerous "Shapes is Evil" messages online that I wouldn't be alone by saying that the girl I had did not make an error by not telling me this important detail of my contract but instead has been trained to exclude this information.

I can't even imagine how much Shapes rakes in by people signing a contract that they trusted was being was being thoroughly explained to them when they entered into that agreement.

I wish I had reviewed Shapes prior to joining.

Disgraceful...lowest form of business

A few years ago I tried to cancel my long standing membership at shapes. I had that membership for probably about 5 years all through university and afterwards. I went through hell trying to cancel my membership - harrassment and threats to send collection agencies after me...you know, the usual tactics and this is how they treated one of their "valued members" so since then I've been joining for three months at a time when I want to (because I do like the classes) and I pay in full up front because I will NEVER so bi-weekly installments where I have to give 30 days notice to cancel. So, I went in today to sign up for 3 months and she told me that there was a "new law and the government changed the rules and they can't accept payment in full for memberships anymore"! This is a laughable new low for an already sketchy organization. So I walked out...I even asked about this "new" legislation and where i could find a copy and of course she didn't have a clue. Just thought I would warn people that you no longer have any other options with shapes. You will have to give your banking information and go through hell trying to cancel your memberships

It's just a scam, DO NOT GET A CONTRACT, I have been with them for 8 month and all they have been doing is over charging and taking my money, I had a call from them on Friday saying I have an out standing balance of $103 and when I went on Monday to pay it it was $250, and when you call their head office they do not answer the phone, I also called cause I moved out of Winnipeg and I was trying to stop the contract they said no I have to pay it off! I went to the one on Nairin, very bad customer service, if you have anyway of getting out of the contract let me know so I can cancel mine call me at 204-970-0343