When the Murale @ Shops Don Mills opened, they had bright and interested staff. Now, not so much. They used to be sure you got what you needed and left happy. Now their insincerity is astounding! They verge on sneering at you when you come in, and if you don't spend a fortune, there is no thanks for you.

Plus, they recently had a promo where with a giant purchase you got a gift bag with samples etc. Well, they messed up a friend's afternoon and when she made her purchase she did NOT get the promo. Friend called to take care of it, and made arrangements, and went all the way back there, and they still would not fulfill the promise!?! Hope she will call Head Office, but since its SDM not sure what they'll do...

Plus, they really don't seem to be "interested" anymore, which seems to happen when you have massive staff turnover. Don't recognize barely anyone from the beginning - which wasn't that long ago. At least at Sephora there was never any pretense at all, so nothing has changed there.

Not impressed.