Apple products are cool, but I DETEST the service given at the stores.

Though they make amazing products, their prices and service compare waaaayyy lower to their merchandise! I hate how this place is always so busy! And the staff? Definitely not very helpful. The worst is the so called "Genius Bar". If you need something fixed, whether it is a laptop or Ipod, expect to wait a few hours with tons of angry people waiting in line just to talk to one of the two "Mac Geniuses". That is one of the things I find totally ridiculous. There are only 2 people working at the bar at once, all to service at least 30 customers at a time. Also, there is no such thing as walk in service. You have to make an appt online first, before you even go to the store. In fact, you cannot even call the store to make one.

When I first bought my laptop, there was something wrong with the speakers, so I brought in to be fixed. Not only did I have to wait 45 minutes just to talk to the Mac Genius, I had to leave it there and come back. This isn't even the bad part, it took them 5 weeks to get the parts and fix it, and even though they apparently did, the problem was not fixed. They ended up having to give me a new one anyway. All that waiting for nothing!

After that experience, I am much less of an Apple fan. I love my laptop, but I'm skeptical about buying anything from their store from now on.

I love the design of Apple, but their service can definitely improve. Another problem is that their products are cheaper because they are manufactured in China. This brings the quality down, my laptop had problems with it right away and I only had it for a week! I think you are better off going to an authorized Apple reseller. They are always less busy, and the prices are mostly the same. They will give you better service, that is for sure. My friend works at Carbon Computing on Queen St E and it totally is a different enviroment there.