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anyone here that shops at ebay? i need help please.


Hi there!
im a certified online shopper but with ebay, im a total newbie. before, i thought it's not safe until i got my first few order from here. well anyway, i got a problem with a certain seller. i bought two bags from her. two different transactions since i paid it separately at two different times. Based on her profile, she got a lot of good reviews and i assumed she's a good seller. However, with my 2 transactions with her in which i haven't got my item til now, i have a doubt. though it's too early for it's estimated delivery, i want to track my parcel. i never had trouble asking her because she gave it to me right after she shipped my item. well, her tracking info is a little suspicious for me. she just gave me random code and i have no idea what is the courier. She put "OTHERS" in the courier. and that is a total bullsh*t, am i suppose to guess?! i contacted her and the next day, i got a reply, she said it was china post. but when i tracked, it said code invalid. i convinced myself that it might be too early to track it down. i waited for a week and when i tried tracking it again, it says invalid code again. well then i started reading some info on china post website and it says that most of their tracking code starts with a letter R and have 13 digits and i got this (i mean THESE cause i have two) code that starts with other letters and a little short for 13. "oh, maybe it's the one at canada post. like when you track something if that arrives on canada post" im still being optimistic with this CODE. i tried going to canada post website and tracked it. well, you guess right. it didn't work. now im out of hope, i wanted to report this situation on ebay.  i would like to contact ebay via email but the websites Customer Support are just full of different questions which are not really my question and it is not helping me at all. it also doesn't allow me to type in my own question/problem. I would like to send a direct email to ebay because calling is not an option to me and i want to hear their thought first about my experience, i dont want to file a case right away because im not 101% sure if i was being  scammed. well, to make the long story short, i want to hear your opinion on my experience, help me because i dont know what to do and please, if someone knows how to contact ebay directly to their email. please, please let me know.
Nov 04, 2013 @ 03:38 am

9 Replies


there are options

Hi xhiao1994,

that does sound a little concerning! I am an ebayer (buying and a little selling too) and for this reason I have always only dealt with Canadian or US sellers. This ensures that (a) they are using a shipper known to me and (b) I have some idea of how to go about reporting an incident to the authorities if it comes down to that. For the record, I have never had any problems on eBay.

There are a couple of options. First, on eBay's homepage at the top right, roll your mouse over 'Customer Support'. Select 'Resolution Centre'. You will be guided through the reporting process.

Secondly, if I recall correctly you can report the seller from your 'My eBay' page. If you go into your 'Purchase History' you can see everything you bought for the last 60 days. Click on the item and look for a reporting button. eBay will then start an investigative process. That said, they may require you to wait a little longer to see if the item arrives on its own. eBay has the ability to freeze payments, so if you don't receive the item, you won't be expected to pay for it.

Depending on your payment method, you might be able to report the concern to your fund source (paypal, credit card, etc). Again, they may say you have to be missing the package for more than x # of days before they'll put a freeze on it, but it's probably better to flag this potential issue with them sooner rather than later. Once that certain period of time has passed, they may no longer be able to freeze your payment.

If in the end you try all of these things and the seller does turn out to be a bad eBayer, you can give them a bad rating on eBay (you are asked to review every purchase as a way of informing/protecting the rest of the eBay community). Bad eBay ratings are like leprosy and sellers will do everything they can to avoid negative reviews.

Rewinding for a moment to the "sooner rather than later" issue, my husband's uncle (from Germany) purchased a car in Florida. The seller took over 90 days to arrange the shipment (customs paperwork and whatever), so when the car arrived it was not in the condition it was advertised. It was presented as being in "good condition" but when he got it the engine was shot. Since it was past 90 days, eBay could not do anything about it, nor could he give the seller a bad rating. He eventually fixed the car and it's a great vehicle now but it was a bad transaction.

Lesson learned: be proactive! And maybe consider only buying within N.America from now on :)

Hope this helps! And even more so, I hope that your item arrives safely and all your concerns were unnecessary. Crossing my fingers for you!
Nov 04, 2013 @ 11:31 am


I have bought many items from China and have never, ever had a problem.....that is until now. I ordered an item weeks ago and it still hasn't arrived. I am giving them the benefit of the doubt, since they, too, are well-rated sellers, and it is still within the time period stated, but I am a little concerned. I have had excellent service in the past from China, so I will be optimistic, but if it doesn't arrive soon, I will CERTAINLY be going through the resolution center. I know that with ordering from China, some items DO arrive sooner than others that you may have ordered later than the original, but from what I understand, that is China-post. I will keep you informed of whether I receive my item and whether it does arrive within the proposed time limit. Good luck, and if you want to contact me, my email is gayleenlam@yahoo.com

Nov 04, 2013 @ 12:53 pm

probably wont be a problem

I've bought maybe 50 items through ebay from china. Dont freak out until its past due time. Sometimes it takes over a month to actually receive your package from china. Also they dont always speak the best english so they may not understand your concerns when you contact the sellers directly. Its probably not gonna be a problem, as long as the seller has a good rating, otherwise they would've been reported by now.
Nov 05, 2013 @ 12:45 am

Give it a few days (or weeks)

I've bought many items from sellers in China through Ebay, and have never had a problem (knock on wood!). Granted, they were never of high value, so I didn't bother with looking at the tracking (not that they usually provided it anyways), and I wasn't too worried about the arrival date either - the faster ones arrive in 2 weeks, but some take up to 4-5 weeks.

A few questions:
- What was the value of each item?
- What is the expected delivery time frame? (You can see this on the item's page.)

If the value was not very high, I'd say give the seller the benefit of the doubt, and wait a bit. Usually sellers say on the item page that if it's past 30 days, just contact them, and they'll give a refund (though I've never had personal experience with this). Also, as a previous poster mentioned, their English may not be the best, so there may be some miscommunication when you contact them (I had some trouble once - just be sure to keep it short and sweet).

Nov 05, 2013 @ 02:57 am

thank you for all the replies.

maybe i give some more time.

anyway, the item i bought worth something but not that much expensive.

i've order a lot of stuffs from hk/china (some from ebay too and some aren't)
and they do take some time. but you cant blame me for being concern if the seller gave me a suspicious codes. LOL

well anyway, anybody have an idea how to send them email directly... their resolution center is not helpful to me.
Nov 05, 2013 @ 10:22 am

"my eBay"

I'm pretty sure you can email the seller directly; that is, via eBay through the "my eBay" area. If you are looking at your Bids Won area, you should see your item listed there. Click on it and the seller's name should be hyperlinked (or there should be an option saying "email seller").
Nov 05, 2013 @ 10:26 am

Beware of EBay

I'm way behind on giving you feedback here, but I just finished having a very bad experience on eBay and I want to share.

To begin eBay has several in place rules for leaving reviews about sellers--and most of the rules are time sensitive. But that I mean, you have ,"X" days to do one thing, and then "X" days to do another. If you miss those timelines, you are out of luck. And if you call them and try to get those timelines extended due to extenuating or mitigating circumstances they will not listen to you. They do not care.

Here is the catch as far a I am concerned. The sellers know these timelines. So, they will appear to be cooperative, and trying to solve the problem with you, but what they are really doing is manipulating the timeline. They are pushing it out until it expires, and then the only person screwed is YOU. That just happened to me. The sellers know the timelines for eBay to help you with the money back guarantee. They know the timeline were you can of longer leave a negative review--they know it all, and they use it to their advantage.

If you use PayPal, there is even a time limit on that where they will not get involved to help you solve the problem. You see, it is a racket, and some full time eBay sellers us it and take routine advantage of buyers.

There is one final thing you can do, after eBay and the seller has run the clock out of you. Call your credit card company and explain the situation. They can open a case, and even work with pay pal outside of the time limits to get the problem resolved.
Mar 16, 2014 @ 09:03 pm

Good to know

I have been dying to give eBay a go and I thank you for all the info on this page. Now at least I have some ideas of the problems that may arise. What to look out for etc. Thank you ladies, this link has been a big help.
May 29, 2014 @ 06:36 am


I bought Pokemon cards for my son on eBay.....not a good experience, never again!
May 30, 2014 @ 10:05 pm

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