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Does anyone have problems with some tellers when using coupons?


I was at WalMart using some coupons and the teller gave me a really hard time.  She acted as if I was taking the money out of her pocket.  FRUSTRATING!
Nov 30, 2011 @ 10:12 pm

9 Replies



You should call the manager.
Dec 01, 2011 @ 12:22 am

Coupon ignoramus

Here's the truth of the matter:

Coupons are prepared by the manufacturer, not the store (except for specific store coupons where it says "valid only at [insert store name]" - obviously).

The customer redeems the coupon in store. The store sends all the coupons to a clearing house where the coupons are processed and sent to the various manufacturers for reimbursement.

The manufacturer pays the store the FULL VALUE of every coupon plus a small handling fee (usually 8 cents apiece). Thus, the store is in NO WAY disadvantaged by coupon use. In fact, they probably benefit because a couponer might be persuaded to buy other items not on sale because he/she has just saved so much using the other coupon.

Kraft, Nabisco, Kelloggs, etc. are the ones who are paying for this party - not Safeway, Walmart, etc.

If a cashier is being snotty and if you are in the right (ie. not trying to pass an expired coupon or buying a different product than what's described on the coupon's fine print), then you should absolutely tell the manager. If the manager is being snotty, you go over his/her head and inform corporate.

It's always a good idea to know every store's coupon policy before trying to redeem coupons there. If this info is not available on their website, you can ask at the customer service desk or call their 1-800 number to find out.

Pretty much all major retailers accept manufacturer coupons. Not many stores accept competitor coupons - it's important to know the difference.

Good luck with your couponing!
Dec 01, 2011 @ 09:08 am


Yes I've experienced the same frustration. Just politely ask for the Manager. The cashier could be having a bad day or maybe there is a huge line up. Note also you can price match at Walmart. I have had times where the cashier vehemently said NO we do NOT but I asked for the manager and all went well. Good luck!
Dec 01, 2011 @ 09:25 am

good point!

Yes, barginqueen is right. Often the cashiers are not properly trained in their store's coupon policy (and to be fair, the policies do change especially recently because of the surge in popularity with couponing).

Walmart most definitely price matches. That's ridiculous that a cashier wouldn't know that - it's all over their ads right now (TV, flyers, etc). A lot of stores do not price match though, so check their policies.

Same goes for their internal price matching - many stores will refund you the difference if you buy an item and it goes on sale the next week. Note that there are some important exclusions like Black Friday or Boxing Day, and it's usually only valid for 2 weeks or so after the original purchase.
Dec 01, 2011 @ 09:30 am


They're terrible when processing coupons! Remember the time CA gave members coupons to get free Vaseline moisturizer lotions to test? Well I took the coupon to Pharmaplus and the stupid cashier lady made me pay the tax for the item. I did ask for the manager and he was even worse than her! Not only did he make me pay for the tax, but he was really rude and made me feel like I was scamming them off their money!!

I had two coupons (i believe CA gave us two each? or I might have gotten the second coupon somewhere else?), I took the second one to Shoppers Drugmart and they processed it just fine. No extra fees, didn't pay for tax, no rude attitude either.

If you find that the manager is rude too, then yes take it to corporate, and also take your coupon and get outta there. Go to another retailer that sells the coupon-ed product and give them your hard earned money instead.
Dec 01, 2011 @ 04:23 pm


Yes I have had a few cashiers who get really confused with coupons,I always try to only redeem a couple at a time to make the lineup go more smoothly. The cashier on a few occasions has called the manger to check them over.I only use coupons that are mailed to me.I have seen at Walmart people getting a hard time about printed coupons because they say the have so many counterfeit ones.So I guess it depends on store policies and what type of coupons.They should not be rude to you and if you feel they are being rude you a have right to talk to the manager.

@becky quite often at pharmasave they have also made me pay the taxes not sure why that happens at some stores and other store it does not.
Dec 01, 2011 @ 04:33 pm
Ali de Bold

That's ridiculous

No one should ever make you feel bad for using a coupon.

But, I wouldn't go in with a stack during rush hour with a line up behind you.
Dec 01, 2011 @ 06:01 pm

Item Count Maybe the Reason, or He/She Do not understand the word "frugal"

I use coupon all the time, and wal-mart cashiers are not the greatest at handling coupons. maybe...just maybe because they ain't paid well or treated well, i don't know.

I have worked as a cashier, not walmart but Loblaws. We are to make sure that coupons are not expired, and same product, I think it was 5 point check. But we are also encourage to smile at the customers for being frugal. A to Loblwas for making sure of this, don't work there anymore. At the end of the day, we are to do extra work, bundle it, sort it if we have time. If you screw up on coupons, you will get a letter. Well, you know....we screw up too.

As to Walmart - I've heard that each cashier has "item count" requirement for the day, meaning, a person using coupon is slowing her down. (correct me if i am wrong here, anyone work at walmart?). Some of their cashiers are racing each other to reach the top of "item count", so thereby they feel hindered by coupons. ON the other hand, is coupon considered an item count? Maybe, I don't know.

However, it is never a disadvantage profit wise, each coupon you use, wal-mart gets certain pay as well. It is a personal goal for the cashier or whatever his day was. Ask for manager, it will change the tone.

We have similar contest before at loblaws, but i will never be grumpy at the customer. I'd rather lose our silly game, than be grumpy at a customer. I have to face a customer for the whole shift, and of course, I am pretty sure, the customer will come back again.

Dec 02, 2011 @ 01:15 pm


Thank you everyone for your input, its appreciated!
Dec 02, 2011 @ 02:20 pm

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