Keurig

sjm79

I was cleaning my Keurig the otherday and it died on me. I had it for only 14 months and the warrenty is good for 12. I left a msg on the fb site for Keurig and they got right back to me. They put me in touch with a customer service rep and within minutes they said they would send me out a brand new one. A lot nicer model then the one I had. I am beyond happy with Keurigs customer service. From now on they will be my go to brand.. Has anyone else had a good experience with a companies customer service..
Mar 01, 2016 @ 07:37 am


7 Replies

oxkellywestxo

Kobo

I had good customer service with kobo. When my ereader was not working they sent me a new one! When I have heard they had terrible customer service.
Mar 01, 2016 @ 07:40 am
sjm79

..

That's awesome. It is always nice when a company keeps their customers happy
Mar 01, 2016 @ 07:47 am
Anonymous

keurig

Great to hear. Mine is going on three years now, hope it holds out; wouldn't be without it.
Mar 01, 2016 @ 07:52 am
sjm79

...

I was devastated when it broke lol.. funny how much of a fixture it has become in my life lol
Mar 01, 2016 @ 07:54 am
Tracyr

.

Wow,good for you ,it's hard to get good customer service these days ,it's great that they are replacing it for you
Mar 01, 2016 @ 08:46 am
rr126131

Yes

A friend had hers break ( I think a piece of it broke off) and she did have to spend some time on the phone but they sent her a brand new one (the new model) free of charge.
Mar 01, 2016 @ 10:24 am
Anonymous

.

Call them I got a new one with no receipt.
Mar 01, 2016 @ 11:16 am

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