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Sold an item and person said it was defective


A while ago I sold a Keurig that a friend gave me when they left the country. Several months later the woman emails me saying it was defective and being very passive aggressive.

First, I tested it well before I sold it, as I told her and secondly she said it was leaking and she had to donate it to the salvation army. Why would you bother donating a broken item anyway? Something seems weird, but anyway it just put me in a bad mood. I always get hit by my depression when something bad happens that I can't control.

Any tips for shaking off the guilty/bad feeling?
Jun 17, 2016 @ 09:13 am

24 Replies



Sorry you're feeling bad, wonderwhatif.

Does it sound like she wants her money back? Did it work for a while then start acting strange? And yes, donating an item that is not working is not very nice.

Maybe you can just ask if there anything you can do to help her?

Read a book, take a bath, walk a dog...don't give her permission to ruin this beautiful day. You are not th Keurig whisperer, so couldn't have predicted it was gonna leak. ;-)
Jun 17, 2016 @ 09:29 am


Especially as she was mad at us for selling a defective item! It must have been working because we cleaned it and checked it over many times before selling :/

It doesn't really sound like she wanted her money back, though I don't think she expected me to hit back, she she said my husband said it wasn't used much when I very politely told her that I checked it many times and would never knowingly sell a defective item as well as apologised.

Thank you so much, sweetie, I feel a lot better even just getting that rant out
Jun 17, 2016 @ 09:39 am


I don't think you should feel guilty when you were honest and upfront. She must have been sending out some bad vibes in her email and wanted you to feel bad. Dont let her win. You told her what was what and she chose to buy it. Some people are only happy when complaining and they will find anything to go off about. Think of it as making her day :)
Jun 17, 2016 @ 10:20 am


If something was defective, then they should have contacted you right away
NOT several months later.
That is weird.....
People are weird....lol
Jun 17, 2016 @ 10:34 am


I agree with sandrusia, several months later before a complaint? Doesn't sound right to me. Wonder what if, don't waste anymore time feeling bad, it's just not worth it....watch some cute animal videos, that always cheers me up when I'm feeling down. Your a good person!!!
Jun 17, 2016 @ 10:45 am

Don't let her spoil ur morning

Good morning wonderwhatif and chickies I read your post and I can totally relate I am a big kijiji user for years....like since debut I have bought and sold numerous items. I had a lady tell me a security camera I sold her was defective and she wanted her money back. Which is impossible I took it down and sold it (I had a day night cloud camera I was using as a baby monitor) anyway she just didn't no how to use it and possibly buyers remorse. After getting so frustrated I put it to her very bluntly tgat the item was sold as is and in working order. That I was sorry to hear her difficulty with the camera and sent her the info for contacting the company who was extremely helpful when I set it up the first time. Well she got very upset and a cussed me of calling her stupid. I was so upset I needed to cool down before telling her to just return it if she has such an issue that the program was still on my computer and phone and I could check it in a matter of min. So anyway I called her the following afternoon only to have her tel me she threw it out and to forget her number. I think she probably called tech support and they helped her and instead of saying so she lied.
Anyway back to my point sounds like she may be fudging the story a little I had a keurig and a few times I had it leak but it was user error every time! She may have had a bad day and like a odd ball decided to randomly make urs bad to but I have learned one major thing from all of this people lie!....,,And make sure before u start the keurig that it's closed tightly lol have a happy Friday tell her nothing u owe her no explanation if she has already given away the machine then she is the one in the wrong (can you imagine)
Jun 17, 2016 @ 11:05 am


Just a thought based on my own experience - We had an older Keurig at the office that was used daily, including by me, so I knew how to use. We replaced the one at the office and the boss gave me the old one, which I had used that very morning and it was working fine.

I drove home, plugged it in at home and went to use it - and it leaked everywhere. I checked it over, tried again, and the same thing happened. I called Keurig, and they told me there is a component inside that sometimes gets knocked out of place in transit, which is probably what happened to mine.

Maybe that's what happened to yours?

Regardless, there's nothing you can do about it, so don't let it stay with you :-)

Jun 17, 2016 @ 03:29 pm


Venting here on the forums really is helpful, hey wonderwhatif?!

I'm glad you are feeling better about this situation. It is out of your hands. If the person is a friend - tell them straight up that trying (and failing!) to bring you down was a jerk move on their part- especially donating it out when they claimed it was broken. Not cool.

If the person is not a friend, no reply is needed. Just file the convo into the trash folder and keep moving forward as the intelligent, beautiful, caring and thoughtful person that you so obviously are.
Jun 17, 2016 @ 04:53 pm


What a great point of view, haha, I'm bringing happiness to the whiners of the world!
Jun 17, 2016 @ 07:07 pm


sandrusia & Deane: Right? I just thought it was so weird, if it was broken right away and she said, I'd have given her the money back...but like three months later, heck no.
Jun 17, 2016 @ 07:08 pm

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