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4.4/5
152 reviews
Voila by Sobeys Reviews

Description

Voilà by Sobeys is a cutting-edge online grocery home delivery service in the Greater Toronto Area.

At Voilà, we promise guaranteed freshness, at affordable prices, straight to your door.

The Voilà Difference.
  • We deliver from warehouse, not store. Thousands of products. No letdowns.
  • Our robots pack orders. Our teammates deliver. Safely and with less handling.
  • Guaranteed fresh. Our produce is fresh or it’s free.
  • Affordable prices. No hidden fees.
  • 1-hour delivery windows. Pick a time. We’ll deliver.

Please see our Terms & Conditions for full details.

For more info, visit voila.ca
    FamilyRated Reviewers' Choice Award™ 2020
    4.0/5
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    Recommended? You Betcha!
    September 25, 2020

    Great service especially during these times

    I used voila for the first time a while ago and was very impressed. They had great sales just for voila customers, the prices were right, the app is super simple to use, the delivery date and time feature is extremely convenient. You get a text when the delivery is on it's way and it was exactly on time. I will definitely be using this service again

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    4.0/5
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    Recommended? You Betcha!
    September 25, 2020
    Ontario, Canada

    Loved all the different brands available

    I've tried a few delivery systems so far, and I have to say this one has some pros. It's got a lot of brands to choose from - I was especially excited to pick up some Farm Boy products as I don't have one that is close enough to me to shop at normally. The delivery fee is also a little less than other options which is nice. Easy to navigate as well. One thing that was frustrating is that I'm a person that puts in 'bits' of their order and then leaves it for a bit so I did feel like every time I went back to it I was either logging back in or having to pick a new time slot.

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    4.0/5
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    Recommended? You Betcha!
    September 25, 2020

    New and Improved way of Online Grocery Shopping

    Voila is becoming the latest and greatest new way of online grocery shopping. A few more tweaks of more grocery items, descriptions and availability and they are going to be the number one place for all of your grocery needs. Currently offering from Sobey’s, and Farm Boy they are sure to please. Bottom line, you get what you order, it’s fresh, great expiry dates and awesome sales. Customer service at it’s finest - what more do you need? Soon, It will be an easy choice; need groceries? Voila to the rescue!

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    4.0/5
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    Recommended? You Betcha!
    September 24, 2020

    aaaaammmaaazing

    so amazing and good would recommend to absolutely anyone anywhere anytime.

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    4.0/5
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    Recommended? You Betcha!
    September 24, 2020

    Amazing service with 1 hour windows

    So convienant and saves a lot of time. One hour delivery windows make it so convienant and everything is bag and sorted.

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    4.0/5
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    Recommended? You Betcha!
    September 24, 2020

    great

    i loved using this service. it was so convenient and the delivery came on time

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    4.0/5
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    Recommended? You Betcha!
    September 24, 2020

    Good

    I decided to try this service due to covid and not wanting to leave my house and the service is pretty good. Some of the items I purchased weren't in the greatest condition which is why I prefer to pick my own items, but other than that I don't mind the service but it's just not for me.

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    4.0/5
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    Recommended? You Betcha!
    September 24, 2020

    Pretty strong competitor in the grocery delivery space

    Pros: amazing delivery experience, one hour delivery windows, super lovely delivery person. Smaller delivery fee than Metro. Cons: not most comprehensive selection (no organic apples?!) and don’t earn Air Miles points for purchases. That said the pros are at least balanced with the cons and I would equally order from voila or metro next time depending on who has better delivery availability.

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    4.0/5
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    Recommended? You Betcha!
    September 24, 2020

    Very good and quick delivery service

    Just tried this new Grocery delivery service Voila by Sobeys. The service was quite good for a start-up. It still requires a lot of work to reach the calibre of the other existing delivery services. As a positive the quality of fresh produce is very good. Unfortunately, the selection is not very good. Fruit as common as cherries are not available. Fresh bakery items leave a lot to be desired. _x000D_
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    The order process is excellent and quick. I placed my order with ease. . One positive was that Customer Service was excellent. Which brings me to another positive, the shipping charge is the lowest of all the delivery services @ $7.99 with a $50 min. As well, the speed of the delivery was excellent. You could even receive an order the same day or at least next day. _x000D_
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    On the positive side, the order was received with absolutely no errors, which is a real plus since I experienced many errors with the other services. One negative is that the expiry date or best before dates are not checked properly by the robots, and often the food is close to expiry if not expired. The one positive is that customer service corrects all errors with a smile_x000D_
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    I would definitely recommend this Grocery Delivery service. Eventually, I believe with experience and time they will increase the Fresh produce section and Baked Goods and offer a better selection. _x000D_
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    I forgot to mention that the driver that delivered my order (they call them Teammates) was very prompt and efficient. He was also very kind and considerate and brought the groceries right into the entrance of my home instead of just outside. He carefully handled the groceries and explained the difference in the bags that contained frozen items and that the temperature is always monitored. Excellent home delivery via Teammates!_x000D_
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    #VoilabySobeys!

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    4.0/5
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    Recommended? You Betcha!
    September 24, 2020

    Fast delivery

    I'm happy with the purchase in general. The delivery was fast and punctual. The prices were almost similar to the stores. I would give 5 stars if they offer a wider selection of fresh vegetables and fruits.

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    These reviews are the subjective opinions of ChickAdvisor members and not of ChickAdvisor Inc.