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4.4/5
195 reviews
Voilà By Sobeys/Safeway Grocery Delivery & Curbside Pickup Reviews

Description

Voilà is a grocery home delivery and curbside pickup currently being offered at select Sobeys and Safeway locations across Canada. Please visit their website at Voila.ca to find out which service is available in your area.

About Grocery Delivery: Voilà by Sobeys is a cutting-edge online grocery home delivery service in the Greater Toronto Area. At Voilà, we promise guaranteed freshness, at affordable prices, straight to your door. Products are delivered directly from the warehouse, ensuring the widest range of products available. Orders are packed by robots and delivered by teammates for safer and less handling. Produce is guaranteed to be fresh or it's free. Standard delivery fee of $7.99 applies, and delivery is slotted in 1-hour windows for maximum convenience.

About Curbside Pickup: Voilà is offering curbside pickup in select locations in Alberta, British Columbia, Manitoba, New Brunswick, Newfoundland and Labrador, Nova Scotia, Prince Edward Island and Saskatchewan, providing a safe and convenient way to shop for groceries. Enjoy guaranteed freshness at affordable prices, delivered straight to your car. Assembly fee for curbside pickup varies depending on the time slot chosen, and you will choose a 1-hour pickup window for maximum convenience.
 
Please see the Terms & Conditions for full details.
    FamilyRated Reviewers' Choice Award™ 2021 FamilyRated Reviewers' Choice Award™ 2020
    4.0/5
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    Recommended? You Betcha!
    September 24, 2020

    Safety first! and convenience as a bonus

    Super easy registration. Flexible delivery dates/times. Orders filled in accurately. And last but not the least, peace of mind for getting the pantries filled up during pandemic times.

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    4.0/5
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    Recommended? You Betcha!
    September 24, 2020

    Accurate orders & friendly service

    My experience with Voilà by Sobeys was a pretty positive one! Although I consider the prices fairly high, the quality of any produce, bakery or meat items is very fresh and reliable. The site is pretty easy to navigate and even has a Sales section you can shop from just like a flyer. Sometimes it was difficult to locate an item but most of the time you could easily search for items from the search bar at the top. The only real downside to the shopping experience for me was that you could not choose a quantity for produce. For example, you could not choose how many tomatoes or bananas you wanted. It was just “one bunch” of banans that was put into your cart for you. As a single person I do not like seeing food go to waste so I like buying individual items, but for whatever reason this system did not allow you to do so. I am hoping they fix this in the future. Choosing a delivery window was easy and they seemed to have a lot of timeslots and availability, which was great. On the day my order was to be delivered, the driver kept in touch once on the road, informed me beforehand when they were leaving and en route, how long it would be before they got there, and was very friendly and helpful at the door. Everything in my order was correct and accurate, and I would use their service again!

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    4.0/5
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    Recommended? You Betcha!
    September 24, 2020

    Fast service and good quality products

    I tried the Voila delivery service and it was incredibly fast.We got our groceries delivered to the door the next day on a weekend and the food was fresh.I requested for a contactless delivery due to the pandemic so the delivery person dropped it at the door , sent me a text and waited in his vehicle until I got the bags in.It was a hot day so I really appreciated that. Website was very easy to navigate and user friendly to find items I required at a good price.

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    4.0/5
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    Recommended? You Betcha!
    September 24, 2020

    Great stuff

    Affordable and locations right at your eye level

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    4.0/5
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    Recommended? You Betcha!
    September 24, 2020

    Voila you have your groceries at your doorstep

    Due to the current pandemic , I choose to avoid going out for groceries unnecessarily , thereby came across voila services ._x000D_
    They are different from the other competitive services:_x000D_
    There is high hygiene standard where the drivers wear mask and gloves and change them after every delivery._x000D_
    The delivery dates are available and don’t have to wait for a week to get your order ._x000D_
    You need a min order of 50$ and a delivery fee of 7.99$ Is charged which is great considering you don’t need to step out ._x000D_
    The ordering process , finding items and checkout is just at your fingertip ._x000D_
    Life couldn’t be more simpler and the products are fresh in terms of produce._x000D_
    Definetly try it once and decide for yourself ...

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    4.0/5
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    Recommended? You Betcha!
    September 24, 2020

    Amazing service!!

    Amazing service, above and beyond, they delivery with care!! The only thing that I don’t like is some products expire date (so close) and you figure out on the checkout that some products can’t be delivered

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    4.0/5
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    Recommended? You Betcha!
    September 24, 2020

    Good service but lacks variety

    It's an amazing service that's a lot better than its competitors. 1 hour delivery windows are amazing. Fridge and pantry items are separated in colour coded bags. Only cons are lacking in variety and items out of stock when submitting the order.

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    4.0/5
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    Recommended? You Betcha!
    September 24, 2020

    Easy and fresh

    I have ordered groceries using Voila twice and both times I was very happy. Placing my order was easy and I was able to choose a time slot that fit my schedule. On the day of delivery, I received a call from the delivery person letting me know they were 15 minutes away. Both times, the delivery person was courteous and friendly. I received all the items I ordered and everything was in perfect condition. The only thing I would suggest is having more fresh produce available for delivery. It seems my area doesn’t have a lot of fruits and vegetables available.

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    4.0/5
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    Recommended? You Betcha!
    September 24, 2020

    Great delivery service!

    We tried voila for the first time last month and we were extremely impressed. This was our first time getting a grocery delivery. It was very efficient and fast! Sobeys does have some Items higher priced compared to other grocery stores. But I was happy with everything I got and how great the service of the delivery was! I have recommended it to some friends in town because I was so happy with the service!

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    3.3/5
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    Recommended? Fugheddaboutit!
    September 23, 2020
    Ontario, Canada

    Too expensive

    As much as the quality is good but the service is too expensive. So, at this cost the delivery should be free. This is definitely launched to make money at the time of a pandemic.

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    These reviews are the subjective opinions of ChickAdvisor members and not of ChickAdvisor Inc.