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4.4/5
939 reviews
Voilà By Sobeys/Safeway Grocery Delivery & Curbside Pickup Reviews

Description

Voilà is a grocery home delivery and curbside pickup currently being offered at select Sobeys and Safeway locations across Canada. Please visit their website at Voila.ca to find out which service is available in your area.

About Grocery Delivery: Voilà by Sobeys is a cutting-edge online grocery home delivery service in the Greater Toronto Area. At Voilà, we promise guaranteed freshness, at affordable prices, straight to your door. Products are delivered directly from the warehouse, ensuring the widest range of products available. Orders are packed by robots and delivered by teammates for safer and less handling. Produce is guaranteed to be fresh or it's free. Standard delivery fee of $7.99 applies, and delivery is slotted in 1-hour windows for maximum convenience.

About Curbside Pickup: Voilà is offering curbside pickup in select locations in Alberta, British Columbia, Manitoba, New Brunswick, Newfoundland and Labrador, Nova Scotia, Prince Edward Island and Saskatchewan, providing a safe and convenient way to shop for groceries. Enjoy guaranteed freshness at affordable prices, delivered straight to your car. Assembly fee for curbside pickup varies depending on the time slot chosen, and you will choose a 1-hour pickup window for maximum convenience.
 
Please see the Terms & Conditions for full details.
    FamilyRated Reviewers' Choice Award™ 2021 FamilyRated Reviewers' Choice Award™ 2020
    4.3/5
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    Recommended? You Betcha!
    July 20, 2020
    Ontario, Canada

    Excellent and fast home delivery service for groceries

    I tried Voila by Sobeys, the new grocery online platform.It was easy to register and order took me 15 mins, very user friendly.I received my groceries the next day as requested on time at my door step and I had requested for a call before delivery and they did so. It was convenient and my neighbour who is 85 asked for the details too as she saw the groceries come to the door and not many stores do that in our area.We happily recommended it to her and glad we got to try this platform in collaboration with Chick Advisor.

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    3.7/5
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    Recommended? You Betcha!
    July 20, 2020
    Ontario, Canada

    Great service, but too rich for my budget

    I was glad to have been selected to give Voila by Sobeys a try. I have never had home delivery of groceries before so it was a completely new experience for me.
    They have a huge assortment of products to choose from, but I found the website to be somewhat cumbersome. Just when I thought I had viewed all of the products, I drilled down under a category and found more. My biggest complaint would be the inability to view ALL sale products at once. Unless I missed it, there was no option to view multiple pages in a category. If I did miss it, this is a problem as well. The site should be easy to navigate if Sobeys expects repeat customers. I also had an issue providing my full home address. The site just wouldn't accept the information. I placed the order with whatever information it took and hoped for the best. I received a phone call from customer service to fill in the blanks as they could not deliver the order as entered.
    The delivery process was great. Booking a time slot is easy. I received a phone call when the delivery vehicle was getting near and asked where to leave the items and whether I preferred another call when delivered or a ring of the doorbell. Products arrived on time and in good condition.
    I'm not too please with two other things:
    1. There is a $7.99 delivery fee. Most companies waive this fee after a threshold amount. It appears Sobeys does not.
    2. Sobeys charges $0.05 per grocery bag. You can keep the bags and give them back for a credit on the next delivery. Why not use boxes? More environmentally friendly. Plus, the bags were very inefficiently packed using much more than needed. (Please note, this charge is currently suspended due to COVID-19, but I'm sure will resume soon enough.)
    Bottom line, I would recommend to a friend, but warn them the items, as expected, as very pricey.

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    4.0/5
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    Recommended? You Betcha!
    July 20, 2020
    Quebec, Canada

    It’s not free delivery but it’s amazing!

    Tried the Voila delivery service, and it’s hands down the best one! Fresh foods were fresh, the ice cream was not melted, the chicken was good quality. Only problem is the $8 delivery fee, which does add up over time.

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    4.0/5
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    Recommended? Fugheddaboutit!
    July 20, 2020
    Ontario, Canada

    Too pricey

    I was able to try out Voila by Sobeys grocery delivery service at a slight discount through a product review offer that I received through Chick Advisor. I was quite excited to try this one when I saw the offer come up and I kept hearing about it on the radio..but was a little disappointed to find out that it cost $7.99 for delivery!

    The website is easy to navigate around but I would say that the selection for some products is limited and the quantities are not appropriate for certain family sizes. The pricing is significantly more than regular grocery stores and I would much rather just click & collect to avoid the extra costs.

    The produce arrived fresh and delivery driver was on time. If it wasn't for Covid I would likely never have tried or be interested in a food delivery service. I can see this service being useful for those who do not have a car or grocery store nearby.

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    4.7/5
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    Recommended? You Betcha!
    July 20, 2020
    Ontario, Canada

    Great New Grocery Delivery Service

    I received a discount on this service as part of a product review.

    Aside from a couple of things, my overall experience with this service was excellent. The delivery person was extremely courteous and arrived exactly in the delivery window, also providing a telephone call about 20 minutes prior to arriving.

    There are a few things that they could improve on: overall it is quite pricey; there is not a great selection of fresh meat; "deli" meat is prepackaged, you cannot order by grams. On the produce side, it would be convenient to be able to order the exact number of bananas you would like (ten bananas, even small ones, is too much for a one-person household)

    The quality of every product was perfect. Anything perishable or with an expiry date (dairy, produce) was extremely fresh and of excellent quality.

    I would definitely recommend this service.

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    4.3/5
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    Recommended? You Betcha!
    July 20, 2020
    Ontario, Canada

    Easy delivery with great customer service!

    I was able to try out voila by Sobeys grocery delivery service through a product review offer that I received through Chick Advisor. I had never done grocery delivery before and was keen to try it out.

    Sign-up was easy with multiple availability times. A lot of selection on non-perishables but would have liked to have seen more variety with the perishables (meat, fish and fruit). As a regular shopper of the thrift banners (No Frills, Food Basics), pricing was on the higher side. Delivery fee was a reasonable $7.99.

    Fifteen minutes before my order arrived, I received a call from the delivery team letting me know that they would be arriving at my home soon. I waited outside, and when the truck arrived, the driver waved hello at me before parking. The friendly service continued as they outlined their process and safety protocols with me, and retrieved my items.

    Very satisfied overall with the ease of ordering and the professional and courteous service received.

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    4.7/5
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    Recommended? You Betcha!
    July 20, 2020
    Ontario, Canada

    First time user and definitely not the last!

    This is my first time using a home delivery service for groceries and let me tell you... I think I am hooked! Shopping online was a breeze on their website and on top of it, the service I received from the delivery man was amazing. They give you a call 30 minutes prior to making the delivery at the scheduled time and they will call again to let you know they are here. I live in a condo so the delivery driver came straight to the lobby with his cart and dropped off all the goodies for me. I am truly blown away by Sobey's delivery service. I am definitely going to start ordering alot more groceries online thanks to this program. Thank you ChickAdvisor for allowing me to participate in this!

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    4.0/5
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    Recommended? You Betcha!
    July 20, 2020
    Ontario, Canada

    Competitive Delivery Service

    I have used several grocery delivery apps so I was glad I had the opportunity to use and compare the Voila delivery service through Sobey's. It was good service overall and convenient. Liked that they offered items on sale as not all grocery delivery apps offer this service. Liked that we could purchase Farm Boy products through this service.

    All the items we ordered were in stock.

    Searching for items on the app / website was easy but site needs to fix a couple spelling issues.

    The cost for delivery seemed okay for a one off time but would like the option to buy a package delivery deal for less price - monthly of yearly cost. The price for delivery seemed a little higher than the competition. No tipping though.

    Was annoyed that the delivery driver started to deliver to the wrong house. Luckily we saw the truck out the window and I went to investigate. Our address is clearly marked on our house. If we hadn't noticed the truck what would have happened to our groceries.

    Even with this issue I would recommend trying out this delivery service.

    I received a $25 discount as part of a Product Review Club offer through Chick Advisor.

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    4.5/5
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    Recommended? You Betcha!
    July 20, 2020
    New Brunswick, Canada

    Efficient Delivery!

    Thanks to @chickadvisor I received a $25 coupon for #VoilaBySobeys! I hot a delivery exactly when I specified and a few things were on sale.

    Pros: Very smooth ordering process and no issues with the voucher. The delivery men were so efficient, called before coming and explained that all my items were delivered w no substitutions. Also, I liked that I could edit my order until the evening before delivery.

    Cons: Sobeys is a little more expensive than our usual stores. Also, produce options were not available at the time of my order so I could only order frozen fruit or vegetables. When I got the initial email my delivery window was July 14-19, then a later email said July 26 (which would have been preferred)

    As a couple without a car, getting groceries delivered is a dream. We've tried all of them, and Voila was a very good experience. With the coupon, we got delivery free ($7.99) but that is a cheap delivery fee compared to the rest at around $11. We would use it again if the selection gets bigger.

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    5.0/5
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    Recommended? You Betcha!
    July 20, 2020
    Ontario, Canada

    Voila by Sobeys

    Just recieved my grocery order from #VoilabySobeys, it was a breeze from start to finish and it arrived on time and conveniently packaged. $25 discount on $100 order from @ChickAdvisor. I would definitely recommend this service to family and friends.

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    These reviews are the subjective opinions of ChickAdvisor members and not of ChickAdvisor Inc.