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4.4/5
720 reviews
Voila by Sobeys Reviews

Description

Voilà by Sobeys is a cutting-edge online grocery home delivery service in the Greater Toronto Area.

At Voilà, we promise guaranteed freshness, at affordable prices, straight to your door.

The Voilà Difference.
  • We deliver from warehouse, not store. Thousands of products. No letdowns.
  • Our robots pack orders. Our teammates deliver. Safely and with less handling.
  • Guaranteed fresh. Our produce is fresh or it’s free.
  • Affordable prices. No hidden fees.
  • 1-hour delivery windows. Pick a time. We’ll deliver.

Please see our Terms & Conditions for full details.

For more info, visit voila.ca
    FamilyRated Reviewers' Choice Award™ 2021 FamilyRated Reviewers' Choice Award™ 2020
    5.0/5
    Value / Valeur

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    Recommended? You Betcha!
    July 17, 2020
    Ontario, Canada

    Fast, easy, convenient

    Voila was an easy ordering platform to use. All my items were delivered within the delivery window I selected.
    Refrigerator and freezer items were easily identifiable with different bag handle colours.
    Delivery guy explained the colour system to me.
    Friendly and courteous.

    I received a discount as part of a Product Review Club offer.

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    5.0/5
    Value / Valeur

    Quality / Qualité

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    Recommended? You Betcha!
    July 17, 2020
    Ontario, Canada

    It's so quick and easy!

    This was my first time doing a grocery order and I might be addicted!
    The site was super easy to navigate, and it has items from well.ca!
    The delivery was smooth, they followed the instructions I left when I placed the order, they also text you if they are able to deliver earlier (if convenient to you, if not they'll come at their regular scheduled time) and they had proper PPE and kept a distance!

    Super happy to have been chosen to try this service out! Thanks chickadvisor, Sobeys and Sam (the deliveryman)!

    *Discount code was provided in exchange for my review
    #voilabysobeys

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    3.2/5
    Value / Valeur

    Quality / Qualité

    Effectiveness / Efficacité

    Recommended? Fugheddaboutit!
    July 17, 2020
    Ontario, Canada

    Not comparable to other delivery services.

    REVIEW:
    I got to try @sobeys Voila program thanks to @chickadvisor. I received a $25 off WYS $100 code. My total came to $84.63 as there is a $7.99 flat delivery fee.

    Ordering: The website was okay. The search bar doesn’t work that greatest.. I searched pickles and it brought up all canned items, had to scroll far down the page to find the first pickle jar. I noticed a lot of their flyer sale items were not online or not reflected on Voila such as Pringle’s. Not a very large selection of products.

    Time slots: Lots if available time slots to use. Windows were 1 hour long.

    Cashing out: I was taken off guard when I finished my order and it never asked me for my @airmiles_canada number. I called the customer service line and talked to a lovely lady who said they did not give Airmiles through this program. HUGE loss as I would have got over 100 points which is $10 .
    Very disappointed here, especially because I tried to order products based on my points offers.

    Delivery: The gentleman called me when he was about 20 minutes away. He parked around the corner and brought my groceries in bins to my house. He put everything on the front step for contactless delivery. I was outside so talked to him a bit, was very nice and very careful with the food - appreciated this!

    Food: My order was correct. I got all my items and they were as advertised. I appreciated how meat was wrapped in another bag and same with wet produce. Everything was cold and even better then trying to bring it from the grocery store myself. Only complaint was my cantaloupe was very noticeably rotten. Huge spot on the side and smells horrible even before opening the bag. It went right into the garbage - so a waste of $4.

    Overall: ⭐️⭐️⭐️/5
    I found Sobeys pricing VERY expensive. Their ordering platform was not up to pair with other services. Not getting any type of points back is a HUGE hit. Cannot use coupons. Process was quite easy, however other services offer more products, points, price matching and coupons.

    REVIEW:
    I got to try @sobeys Voila program thanks to @chickadvisor. I received a $25 off WYS $100 code. My total came to $84.63 as there is a $7.99 flat delivery fee.

    Ordering: The website was okay. The search bar doesn’t work that greatest.. I searched pickles and it brought up all canned items, had to scroll far down the page to find the first pickle jar. I noticed a lot of their flyer sale items were not online or not reflected on Voila such as Pringle’s. Not a very large selection of products.

    Time slots: Lots if available time slots to use. Windows were 1 hour long.

    Cashing out: I was taken off guard when I finished my order and it never asked me for my @airmiles_canada number. I called the customer service line and talked to a lovely lady who said they did not give Airmiles through this program. HUGE loss as I would have got over 100 points which is $10 .
    Very disappointed here, especially because I tried to order products based on my points offers.

    Delivery: The gentleman called me when he was about 20 minutes away. He parked around the corner and brought my groceries in bins to my house. He put everything on the front step for contactless delivery. I was outside so talked to him a bit, was very nice and very careful with the food - appreciated this!

    Food: My order was correct. I got all my items and they were as advertised. I appreciated how meat was wrapped in another bag and same with wet produce. Everything was cold and even better then trying to bring it from the grocery store myself. Only complaint was my cantaloupe was very noticeably rotten. Huge spot on the side and smells horrible even before opening the bag. It went right into the garbage - so a waste of $4.

    Overall: ⭐️⭐️⭐️/5
    I found Sobeys pricing VERY expensive. Their ordering platform was not up to pair with other services. Not getting any type of points back is a HUGE hit. Cannot use coupons. Process was quite easy, however other services offer more products, points, price matching and coupons.

    Updated On: July 17, 2020

    UPDATE - Customer Service
    A customer service representative reached out and honestly was one of the best people I've ever talked to I can't find his name in my email but honestly made the whole experience so much better, I was refunded for the cantaloupe that was rotten and had the opportunity to explain my feedback I was told answers to all my concerns and got to ask further questions. Was a great experience and know they are fixing all problems as fast as they can!

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    4.7/5
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    Effectiveness / Efficacité

    Recommended? You Betcha!
    July 17, 2020
    Ontario, Canada

    Fast and easy, great service if just a bit pricey

    I was selected by Chickadvisor to order from Sobeys, with a discount code. I live very close to two discount grocery stores, and therefore rarely use a delivery service, but in trying to limit my outings, I thought this was a great time to try it out! The prices were higher than my regular discount stores, so I don't think I would order from them again, but with the discount it was certainly worth it.
    I'm someone who enjoys grocery shopping, so I missed browsing the same way, but I was able to pick my products through the provided categories and filters, and the descriptions were good in providing amounts and nutritional information. I think having all flavours/styles and sizes together would be helpful. Different sizes of the same product are listed together on the site - for example, 12 or 24 hot dogs, each ice cream flavour etc. As well, do note the sales are not the same as the Sobey's flyers!
    As for the positives, it was great that I could get foods from Sobey's or FarmBoy and even specialty ethnic foods all in one order. I received the delivery on time and without contact. I received one item that was not as expected, it appeared to have mold on it, but it was easily resolved! I called customer service, they asked for photos and refunded that part of my order the next day. Easy as can be! Lastly, the prices of delivery was the same regardless of date or time!
    I would recommend this service to those who can't go out, or need to limit their exposure during this pandemic, and to those who already shop at Sobey's and have a pretty set grocery list - it will be fast and easy, with great service!

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    4.7/5
    Value / Valeur

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    Recommended? You Betcha!
    July 17, 2020
    Ontario, Canada

    Quality Grocery Delivery

    I received a discount through the Product Review Club to try Voila by Sobeys.

    Overall, the process was good. Easy to order online with lots of time slots for delivery. The food comes in a climate controlled truck direct from the warehouse. We received a call 10 minutes before our food was arriving to confirm where we would like the food left. The employee wore full PPE and delivered the food to our doorstep. All items that I ordered were in my delivery, no items skipped.

    While I did find the service good overall, the delivery fee of $7.99 felt steep to me for a major retailer. It would probably stop me from using the service again on a regular basis, and more as an as needed basis.

    Overall the experience was positive and I would recommend it to people above other food delivery services in the category.

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    2.5/5
    Value / Valeur

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    Recommended? Fugheddaboutit!
    July 17, 2020
    Ontario, Canada

    Too expensive, not enough products

    Voila by Sobeys might be worth it if they had more diverse items available, but I keep kosher and I was unable to get any kosher meat or cheese using this service. Therefore it too hard to reach the $50 minimum for free delivery, and the service is not worth using at all.

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    5.0/5
    Value / Valeur

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    Recommended? You Betcha!
    July 17, 2020
    Ontario, Canada

    Very Impressed!

    I just had my first experience with Sobey's new Voilà grocery delivery service and could not have been more impressed.

    The whole process including ease of ordering, quick delivery window availability, communication, freshness and accuracy of my order was seamless and enjoyable from start to finish.

    My delivery person, Ravneet, was so courteous, efficient and obviously very proud of his job and the company. He communicated his arrival time by phone, followed all the COVID protocols and carefully ensured my order was complete, all while being so pleasant, professional and friendly. Anyone could take a lesson in what true customer service is from Ravneet and Voilà By Sobeys!

    I would not hesitate to recommend this wonderful service and look forward to using it again. * I received a discount on my order as part of a product review club offer. #ChickAdvisor #VoilaBySobeys

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    3.7/5
    Value / Valeur

    Quality / Qualité

    Effectiveness / Efficacité

    Recommended? You Betcha!
    July 17, 2020
    Ontario, Canada

    Convenient

    Had the chance to try the Voila by Sobeys grocery delivery service and found it fairly easy to navigate the site and view cart. One down side is that I did find it more time-consuming to have to go through the site to find the items I needed versus going in-store and being able to see items much more quickly. The items were also quite pricey compared to other grocery stores but I guess that's due to higher quality/organic options. Overall, was a good experience.

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    4.3/5
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    Recommended? You Betcha!
    July 17, 2020
    Ontario, Canada

    Great delivery service

    Great service. The produce I recieved was great quality. Nothing bruised or moldy (I recieved modly from other delivery services before). Its reasonably priced and on time. To very important things. The delivery guy was nice and let me know all the food was test for proper food temperature.

    The only thing I didnt like was some of the produce I tried to order was removed from my order with no reason given (tomatoes, lettuce, and zucchini). So it is something to keep in mind.

    Overall I would use this service again and I would recommend it to friends and family.

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    3.8/5
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    Recommended? Fugheddaboutit!
    July 17, 2020
    Ontario, Canada

    Good Quality at a Price

    The whole process of ordering items online was simple and effective and they also have same day and next day delivery options which is quick and convenient. The delivery guy called me 5 mins before my time slot window to let me know he was almost here and that the process would be contactless and left everything at the door. The process as a while was very effective.

    The cost of delivery was avg compared to others available but the overall costs of products are higher than other stores so overall value was lower. I don't mind using them once in a while to get some items you don't find in other stores. I also noticed they didn't have any ready food items or fresh bakery items like others stores so the variety in some instances isn't as large.

    Overall would I use them again yes but will it be often I don't think so

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    These reviews are the subjective opinions of ChickAdvisor members and not of ChickAdvisor Inc.