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4.4/5
854 reviews
Voila Grocery Delivery and Curbside Pickup Reviews

Description

Voilà is a grocery home delivery and curbside pickup currently being offered at select Sobeys and Safeway locations across Canada. Please visit their website at Voila.ca to find out which service is available in your area.

About Grocery Delivery: Voilà by Sobeys is a cutting-edge online grocery home delivery service in the Greater Toronto Area. At Voilà, we promise guaranteed freshness, at affordable prices, straight to your door. Products are delivered directly from the warehouse, ensuring the widest range of products available. Orders are packed by robots and delivered by teammates for safer and less handling. Produce is guaranteed to be fresh or it's free. Standard delivery fee of $7.99 applies, and delivery is slotted in 1-hour windows for maximum convenience.

About Curbside Pickup: Voilà is offering curbside pickup in select locations in Alberta, British Columbia, Manitoba, New Brunswick, Newfoundland and Labrador, Nova Scotia, Prince Edward Island and Saskatchewan, providing a safe and convenient way to shop for groceries. Enjoy guaranteed freshness at affordable prices, delivered straight to your car. Assembly fee for curbside pickup varies depending on the time slot chosen, and you will choose a 1-hour pickup window for maximum convenience.
 
Please see the Terms & Conditions for full details.
    FamilyRated Reviewers' Choice Award™ 2021 FamilyRated Reviewers' Choice Award™ 2020
    4.3/5
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    Recommended? You Betcha!
    July 20, 2020
    Ontario, Canada

    Easy delivery with great customer service!

    I was able to try out voila by Sobeys grocery delivery service through a product review offer that I received through Chick Advisor. I had never done grocery delivery before and was keen to try it out.

    Sign-up was easy with multiple availability times. A lot of selection on non-perishables but would have liked to have seen more variety with the perishables (meat, fish and fruit). As a regular shopper of the thrift banners (No Frills, Food Basics), pricing was on the higher side. Delivery fee was a reasonable $7.99.

    Fifteen minutes before my order arrived, I received a call from the delivery team letting me know that they would be arriving at my home soon. I waited outside, and when the truck arrived, the driver waved hello at me before parking. The friendly service continued as they outlined their process and safety protocols with me, and retrieved my items.

    Very satisfied overall with the ease of ordering and the professional and courteous service received.

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    4.7/5
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    Recommended? You Betcha!
    July 20, 2020
    Ontario, Canada

    First time user and definitely not the last!

    This is my first time using a home delivery service for groceries and let me tell you... I think I am hooked! Shopping online was a breeze on their website and on top of it, the service I received from the delivery man was amazing. They give you a call 30 minutes prior to making the delivery at the scheduled time and they will call again to let you know they are here. I live in a condo so the delivery driver came straight to the lobby with his cart and dropped off all the goodies for me. I am truly blown away by Sobey's delivery service. I am definitely going to start ordering alot more groceries online thanks to this program. Thank you ChickAdvisor for allowing me to participate in this!

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    4.0/5
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    Recommended? You Betcha!
    July 20, 2020
    Ontario, Canada

    Competitive Delivery Service

    I have used several grocery delivery apps so I was glad I had the opportunity to use and compare the Voila delivery service through Sobey's. It was good service overall and convenient. Liked that they offered items on sale as not all grocery delivery apps offer this service. Liked that we could purchase Farm Boy products through this service.

    All the items we ordered were in stock.

    Searching for items on the app / website was easy but site needs to fix a couple spelling issues.

    The cost for delivery seemed okay for a one off time but would like the option to buy a package delivery deal for less price - monthly of yearly cost. The price for delivery seemed a little higher than the competition. No tipping though.

    Was annoyed that the delivery driver started to deliver to the wrong house. Luckily we saw the truck out the window and I went to investigate. Our address is clearly marked on our house. If we hadn't noticed the truck what would have happened to our groceries.

    Even with this issue I would recommend trying out this delivery service.

    I received a $25 discount as part of a Product Review Club offer through Chick Advisor.

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    4.5/5
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    Recommended? You Betcha!
    July 20, 2020
    New Brunswick, Canada

    Efficient Delivery!

    Thanks to @chickadvisor I received a $25 coupon for #VoilaBySobeys! I hot a delivery exactly when I specified and a few things were on sale.

    Pros: Very smooth ordering process and no issues with the voucher. The delivery men were so efficient, called before coming and explained that all my items were delivered w no substitutions. Also, I liked that I could edit my order until the evening before delivery.

    Cons: Sobeys is a little more expensive than our usual stores. Also, produce options were not available at the time of my order so I could only order frozen fruit or vegetables. When I got the initial email my delivery window was July 14-19, then a later email said July 26 (which would have been preferred)

    As a couple without a car, getting groceries delivered is a dream. We've tried all of them, and Voila was a very good experience. With the coupon, we got delivery free ($7.99) but that is a cheap delivery fee compared to the rest at around $11. We would use it again if the selection gets bigger.

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    5.0/5
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    Recommended? You Betcha!
    July 20, 2020
    Ontario, Canada

    Voila by Sobeys

    Just recieved my grocery order from #VoilabySobeys, it was a breeze from start to finish and it arrived on time and conveniently packaged. $25 discount on $100 order from @ChickAdvisor. I would definitely recommend this service to family and friends.

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    4.0/5
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    Recommended? You Betcha!
    July 20, 2020
    Ontario, Canada

    Excellent Service

    I'm all for trying new things out, so when I received $25 credit on a $100 min with a $7.99 delivery fee (some stores are upwards of $9.99) with Voila by Sobeys it peaked my interest.

    I have to say the service was better than I was expecting. It was easy to navigate through the website, find a next day delivery spot, most of the items I selected were available and I got a phone call from the driver explaining the contactless delivery process and his E.T.A - only 5 mins away (even at 745am on a Sat!)

    Sobeys is not my regular grocery store, so it was nice to try out some new products that I wouldn't normally get. It is a bit pricier than some other grocery stores, but most of the items I needed were on sale anyway.

    Definitely would use this service again! Thanks @chickadvisor for letting me try it out

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    4.7/5
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    Recommended? You Betcha!
    July 20, 2020
    United States

    Pleasantly surprised by the Service!

    Tried out the new @sobeys grocery delivery service Voila! this weekend and am very impressed with the service. It was easy to find a next day delivery spot, all the items I selected were available and fresh and got a heads up phone call from the driver explaining the contactless delivery and his E.T.A (which was 10 minutes but he was there in 5) I even got my Lysol wipes and spray!
    I was given a discount code to try out the service by Chickadvisor - $25 off $100 min and the grocery delivery fee is 7.99 compared to a few other places that are 9.99 and 12.99 for delivery.
    Sobey's is a higher end grocery store, so that is something to also keep in mind, it will cost a bit more here than say at your local discount store. Be sure to check out the sale flyers too! Lots of items on sale.
    Thanks @chickadvisor for the opportunity to try this out! I would definitely recommend Voila to family and friends

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    4.5/5
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    Recommended? You Betcha!
    July 20, 2020
    Ontario, Canada

    Fast and efficient service!

    First time utilizing a grocery delivery service and with the help of a promo discount offered through the Product Review Club I decided to try it out. Viola by Sobeys was easy to use and received my groceries accurately and at the time they said they would deliver straight to my door! Prices were are a little more for some of the products I usually purchase but I did purchase many sale items so that helped wit the overall cost. Also the refrigerated groceries were easy to identify as they were placed in a different grocery bag for easy identification.

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    5.0/5
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    Recommended? You Betcha!
    July 20, 2020
    Ontario, Canada

    My grocery delivery experience with Sobeys

    ($50 minimum order + $7.99 delivery fee)
    It would be convenient if you don't have reliable transportation to the grocery store, have an injured body part, or want to save time. The customer service was great! Called me before and when arriving. Provided bags and Tom went beyond when it came to describing the service. Wonderful experience.

    A caveat would be not getting to pick your own fresh produce (fruits, vegetables, meat).

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    4.3/5
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    Recommended? You Betcha!
    July 19, 2020
    Ontario, Canada

    Voila is a great time saver!

    I really found this website easy to navigate. The calendar had many delivery option times and my delivery person showed up even a tad early which was great! I like that things don’t come in boxes which I just have to recycle anyway. The produce was fresh and unblemished, and the dairy items arrived nice and cold. The only down side is that I didn’t find all their prices to be as competitive as in stores and the selection wasn’t as extensive as I would have preferred.

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    These reviews are the subjective opinions of ChickAdvisor members and not of ChickAdvisor Inc.