Best customer service

I received a discount as part of a product review club offer to try this service and I am extremely happy and satisfied with Voila by Sobeys. I placed my order on Thursday and they had deliveries available for the next day. I got my order on Friday and a representative from Voila called me to let me know that my order would be delivered in the next 15 minutes. Placing my order and using the website was very easy and this is extremely important because if users find the website hard to use they will most likely leave and not order. When the truck arrived they unloaded my bags and left them in my front porch. The delivery guys were really nice. My only negative feedback is that prices a little more elevated compared to other grocery delivery services. I will definitely use this service again and the delivery fee was only $7.99.

Voilà by Sobeys

I found the prices quite high with no option to price match (which I do weekly) I won't personally be using this service in the future. However, the service and smiles you get made it an absolutely wonderful experience. Everything is very convenient and well thought out. Thank-you #ChickAdvisor for allowing me this experience😊👍

So convenient!

I got a $25 off voucher from the ChickAdvisor Product Review Club to try voila by Sobeys. I placed a fairly large order (approx $200) so got to try a variety of products.

All the products were super fresh and well picked. It's pretty cool that your groceries are picked by a robot, especially in today's time when you want things with the least amount of touch. The only thing is, you can't really get an individual produce item. For example, I can't buy one bell pepper, they're sold in packages of 2.

I usually click and collect for free, or for $3 during a premium time slot. Here delivery was $7.99, which makes sense because they are delivering to your door. Delivery was seamless.

All that being said. I found the items to be more expensive, so I think I'll stick to click and collect for now. If I ever had a really busy week or if we have another wave of covid, I might reconsider because it might be worth paying the extra to save my sanity disinfecting grocery items!

Awesome service!

This was our first time using this service and we tried it as part of a promotion. We were definitely impressed. The order process was easy. The driver called about 20 minutes prior to arrival to confirm we were home and walked through the steps of how delivery would work. We received everything on our order. I was happy to see that the truck contained a fridge and a freezer so everything was super fresh. It was better than if I'd bought the groceries at the store. Driver was so polite, knowledgeable and professional. I now have the long weekend to myself! Will definitely use this service again!

Good experience

POSITIVES:
1) Ordering process was very smooth, simple & user-friendly.
2) I liked that the driver called to inform me that he would be arriving in 5-10 minutes.
3) Cold foods were kept at appropriate temperatures.
4) Appreciated that like-items were bagged accordingly.

NEGATIVES:
1) Found prices to be high.
2) Wasn't impressed with produce picked for my order (berries particularly).
3) Cannot place order & have it delivered within a 24-hour time window.

OVERALL:
Experience wasn't terrible, but it probably won't be something I use again.

Absolutely amazing

I’m beyond grateful for the opportunity to try this service (I received a discount voucher). Website was very user friendly, super convenient and easy to find items. Assortment is great, though I would love to see it expanded (adding more household items and overall bigger selection in terms of more brands). I loved how easy was to book a slot. They offer delivery as early as 6am. On the day of delivery I saw cute Voila small truck. It’s definitely a plus. Driver called me before delivery, and when he was outside. Driver was very polite and professional and offered to help me to carry items (I had a lot of bags).
As a parent and also as a person without a car this service was super easy to use and just for me. Produce was super fresh. The only thing maybe I would love a bit smaller delivery fee. Or something like subscription for regular customers to lower it a bit. Because I prefer to buy fresh produce every week, so it’s kinda adds up. But it saves so much nerves, that I will definitely use it again, maybe not every week (only because of delivery fee)

Great service!

I got to try the new viola grocery delivery service from sobeys, with a discount from chick advisor. This service was so easy to use. I did my grocery shopping while my baby napped! The website was easy to use and had many of the items I need for the week and a lot of it was on sale too! The down side was that I wasn't able to get tomatoes or bananas. I loved how I got to choose my time slot and that it came on time! The driver called me 10 minutes to 1 to say he would arrive soon and to make sure I was home before he started unpacking my groceries. I really appreciated that as I had frozen items in my order that would spoil in the heat. Everything was in my order and fresh. I would totally recommend this grocery delivery service

Ultra Convenient

This a great option. With this service, you get your groceries from a depot - not the regular grocery store. That is so helpful now that we're thinking about safety more. The quality of food at Sobeys is amazing so - don't worry about that. They have the cutest delivery trucks - Bonus. #gotitfree

Much better than the alternatives

I did my first online order yesterday because we wanted to get a picture of a grocery haul for the campaign we are currently running. I am a long time online grocery shopper. I've used Grocery Gateway and Insta Cart quite a bit so I have something to compare this to.

Voila is by far the best user experience so far. Their search function works better and I found it easier to locate the items I wanted compared to Grocery Gateway. It's a lot less expensive than Insta Cart and you actually get the items you ordered. Using Insta Cart during the pandemic meant we were spending a lot on delivery and tips and then getting items that were wrong. For example, we'd order gluten free bread because I am celiac and they'd show up with regular bread.

Another thing that was great was that I placed the order last night and had my groceries by 10am this morning. Everything was fresh and exactly as I'd ordered, no weird substitutions. I also thought the delivery fee of $7.99 was great. Much cheaper than the others. And they carry Farm Boy! That was very exciting to see. I love Farm Boy products so ordered a bunch of those. The only thing that seemed to be missing was their Pico de Gallo, which I hope they will get in stock.

We will definitely continue using this service.

Sobey’s Voila proves to be superb grocery service

I used Voila as I returned from vacation and knew I’d have no time to shop. Shopping online was easy to navigate through the selection was wide. Grocery delivery time slots were abundant and flexible. I was given the opportunity to order through the Chick Advisor Product Review club where I received a discount off my groceries. I wasn’t paid to take part.
Groceries were respectively bagged - nothing squished! Food was still cold and produce fresh! My delivery guy called and was courteous and placed my groceries neatly on my porch as requested.
I’ll be using voila again for sure.