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4.4/5
250 reviews
Voila by Sobeys Reviews

Description

Voilà by Sobeys is a cutting-edge online grocery home delivery service in the Greater Toronto Area.

At Voilà, we promise guaranteed freshness, at affordable prices, straight to your door.

The Voilà Difference.
  • We deliver from warehouse, not store. Thousands of products. No letdowns.
  • Our robots pack orders. Our teammates deliver. Safely and with less handling.
  • Guaranteed fresh. Our produce is fresh or it’s free.
  • Affordable prices. No hidden fees.
  • 1-hour delivery windows. Pick a time. We’ll deliver.

Please see our Terms & Conditions for full details.

For more info, visit voila.ca

    Reviews and Ratings

    91% OF CHICKS DIG IT

    4.0/5
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    Recommended? You Betcha!
    August 01, 2020
    Ontario, Canada

    Click, pick, pay & Voilà groceries at your door!

    I really loved the ease of Voilà by Sobeys website. It was super easy to use. My fave part was they had a section for multicultural foods under “Chola!” & they also had a section of Farm Boy products which are great products. I couldn’t find some products that I’d normally get in store at Sobeys such a Daiya Cheese, they had similar products though. In addition a lot of products were not available at all such as fresh eggplant or some were sold out, I guess this varies day to day because I started my order one day and finished the next & notice there was different things available. I didn’t find there were too many products especially fresh produce available however, the fresh produce I did order I was very happy and impressed by. The delivery was smooth, I rec’d a call approx 30 mins before confirming they were on their way. The delivery people were so nice, asked me if I wanted to meet them downstairs (because of COVID) or if I wanted them to leave them by my door. They came up and even explained to me how they replace anything that’s not available but that didn’t apply to anything in my order. They were super helpful, had nice Voilà shirts on, kept a safe distance and had on face masks/ shields. All items were packed nicely and I was very impressed by Voilà’s packaging for produce, it’s this plastic/ ziplock kind of bag that shields the produce. All my produce picked was perfect, way better than what I usually pick myself in store. Overall I was happy with my first order. The only thing I was very disappointed with was not being able to collect Airmiles. I always use Sobeys because their products are great but also because I’m a big Airmiles collector so, I was very surprised that this wasn’t attached to Voilà. I did call customer service & they told me that they are looking to add Airmiles so, that is great news because I will definitely use them again once they add that. I would definitely recommend Voilà and looking forward to my next order.

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    4.8/5
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    Recommended? You Betcha!
    August 01, 2020
    Ontario, Canada

    Amazing service!

    I tried Voila by Sobeys for the first time and loved it! The webpage is easy to navigate and makes grocery shopping a breeze. There are plenty of delivery slots to chose from and I received my groceries the next day. The delivery service was fast and the delivery guy was super nice! I’m very picky when it comes to my produce, but I am glad to report the produce I received was impecable and high quality.
    Using Voila saved so much time and stress and really made grocery shopping so easy! I definitely recommend and will be using this service again! :)

    #VoilabySobeys #happycustomer

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    4.7/5
    Value / Valeur

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    Recommended? You Betcha!
    August 01, 2020
    Ontario, Canada

    Quick and quality

    This delivery system worked really well. I got to pock a specific delivery time, 6-7, and they called at 6 to say theyd b 10 mins. Also, all the food, frozen fresh and regular all got to me in great condition.

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    4.7/5
    Value / Valeur

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    Recommended? You Betcha!
    July 31, 2020
    Ontario, Canada

    Best customer service

    I received a discount as part of a product review club offer to try this service and I am extremely happy and satisfied with Voila by Sobeys. I placed my order on Thursday and they had deliveries available for the next day. I got my order on Friday and a representative from Voila called me to let me know that my order would be delivered in the next 15 minutes. Placing my order and using the website was very easy and this is extremely important because if users find the website hard to use they will most likely leave and not order. When the truck arrived they unloaded my bags and left them in my front porch. The delivery guys were really nice. My only negative feedback is that prices a little more elevated compared to other grocery delivery services. I will definitely use this service again and the delivery fee was only $7.99.

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    2.7/5
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    Recommended? You Betcha!
    July 31, 2020
    Ontario, Canada

    Voilà by Sobeys

    I found the prices quite high with no option to price match (which I do weekly) I won't personally be using this service in the future. However, the service and smiles you get made it an absolutely wonderful experience. Everything is very convenient and well thought out. Thank-you #ChickAdvisor for allowing me this experience😊👍

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    4.5/5
    Value / Valeur

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    Recommended? You Betcha!
    July 31, 2020
    Ontario, Canada

    So convenient!

    I got a $25 off voucher from the ChickAdvisor Product Review Club to try voila by Sobeys. I placed a fairly large order (approx $200) so got to try a variety of products.

    All the products were super fresh and well picked. It's pretty cool that your groceries are picked by a robot, especially in today's time when you want things with the least amount of touch. The only thing is, you can't really get an individual produce item. For example, I can't buy one bell pepper, they're sold in packages of 2.

    I usually click and collect for free, or for $3 during a premium time slot. Here delivery was $7.99, which makes sense because they are delivering to your door. Delivery was seamless.

    All that being said. I found the items to be more expensive, so I think I'll stick to click and collect for now. If I ever had a really busy week or if we have another wave of covid, I might reconsider because it might be worth paying the extra to save my sanity disinfecting grocery items!

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    4.8/5
    Value / Valeur

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    Recommended? You Betcha!
    July 31, 2020
    Ontario, Canada

    Awesome service!

    This was our first time using this service and we tried it as part of a promotion. We were definitely impressed. The order process was easy. The driver called about 20 minutes prior to arrival to confirm we were home and walked through the steps of how delivery would work. We received everything on our order. I was happy to see that the truck contained a fridge and a freezer so everything was super fresh. It was better than if I'd bought the groceries at the store. Driver was so polite, knowledgeable and professional. I now have the long weekend to myself! Will definitely use this service again!

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    3.3/5
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    Recommended? Fugheddaboutit!
    July 31, 2020
    Ontario, Canada

    Good experience

    POSITIVES:
    1) Ordering process was very smooth, simple & user-friendly.
    2) I liked that the driver called to inform me that he would be arriving in 5-10 minutes.
    3) Cold foods were kept at appropriate temperatures.
    4) Appreciated that like-items were bagged accordingly.

    NEGATIVES:
    1) Found prices to be high.
    2) Wasn't impressed with produce picked for my order (berries particularly).
    3) Cannot place order & have it delivered within a 24-hour time window.

    OVERALL:
    Experience wasn't terrible, but it probably won't be something I use again.

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    5.0/5
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    Recommended? You Betcha!
    July 31, 2020
    Ontario, Canada

    Absolutely amazing

    I’m beyond grateful for the opportunity to try this service (I received a discount voucher). Website was very user friendly, super convenient and easy to find items. Assortment is great, though I would love to see it expanded (adding more household items and overall bigger selection in terms of more brands). I loved how easy was to book a slot. They offer delivery as early as 6am. On the day of delivery I saw cute Voila small truck. It’s definitely a plus. Driver called me before delivery, and when he was outside. Driver was very polite and professional and offered to help me to carry items (I had a lot of bags).
    As a parent and also as a person without a car this service was super easy to use and just for me. Produce was super fresh. The only thing maybe I would love a bit smaller delivery fee. Or something like subscription for regular customers to lower it a bit. Because I prefer to buy fresh produce every week, so it’s kinda adds up. But it saves so much nerves, that I will definitely use it again, maybe not every week (only because of delivery fee)

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    4.7/5
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    Recommended? You Betcha!
    July 31, 2020
    Ontario, Canada

    Great service!

    I got to try the new viola grocery delivery service from sobeys, with a discount from chick advisor. This service was so easy to use. I did my grocery shopping while my baby napped! The website was easy to use and had many of the items I need for the week and a lot of it was on sale too! The down side was that I wasn't able to get tomatoes or bananas. I loved how I got to choose my time slot and that it came on time! The driver called me 10 minutes to 1 to say he would arrive soon and to make sure I was home before he started unpacking my groceries. I really appreciated that as I had frozen items in my order that would spoil in the heat. Everything was in my order and fresh. I would totally recommend this grocery delivery service

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    These reviews are the subjective opinions of ChickAdvisor members and not of ChickAdvisor Inc.