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4.4/5
939 reviews
Voilà By Sobeys/Safeway Grocery Delivery & Curbside Pickup Reviews

Description

Voilà is a grocery home delivery and curbside pickup currently being offered at select Sobeys and Safeway locations across Canada. Please visit their website at Voila.ca to find out which service is available in your area.

About Grocery Delivery: Voilà by Sobeys is a cutting-edge online grocery home delivery service in the Greater Toronto Area. At Voilà, we promise guaranteed freshness, at affordable prices, straight to your door. Products are delivered directly from the warehouse, ensuring the widest range of products available. Orders are packed by robots and delivered by teammates for safer and less handling. Produce is guaranteed to be fresh or it's free. Standard delivery fee of $7.99 applies, and delivery is slotted in 1-hour windows for maximum convenience.

About Curbside Pickup: Voilà is offering curbside pickup in select locations in Alberta, British Columbia, Manitoba, New Brunswick, Newfoundland and Labrador, Nova Scotia, Prince Edward Island and Saskatchewan, providing a safe and convenient way to shop for groceries. Enjoy guaranteed freshness at affordable prices, delivered straight to your car. Assembly fee for curbside pickup varies depending on the time slot chosen, and you will choose a 1-hour pickup window for maximum convenience.
 
Please see the Terms & Conditions for full details.
    FamilyRated Reviewers' Choice Award™ 2021 FamilyRated Reviewers' Choice Award™ 2020
    5.0/5
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    Recommended? You Betcha!
    August 08, 2020
    Ontario, Canada

    Excellent service

    I had such an amazing service with food delivery today! All the items I ordered came, no substituted or missing items. That was great because I ordered some items for a recipe I wanted to try today.
    I loved that I got a phone call from the driver when they where 15 mins from my house. I didn't have to wait and wonder when within the window my food was going to arrive. However the best part I found was all the items that needed to be refrigerated or frozen came in bags with different coloured handles! I had unexpected plans come up so I didn't need to dig through the bags to find what I needed to put away before I could head out the door. I will be using them again. I received a discount as part of a Product Review Club offer.

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    4.7/5
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    Recommended? You Betcha!
    August 08, 2020
    Ontario, Canada

    Amazing service from an amazing company

    As a former employee of a company under the same banner as Sobeys, I went into this with super high expectations and I was not disappointed. From start to finish, Voila by Sobeys was simple to use. When you log into the website, they have each category clearly labelled and if you can't find it, the search function works very well (which is a problem I've had on other delivery sites.) Another feature I really appreciate is all of the fees are upfront when you check out.

    Delivery is super simple. Due to COVID-19, they currently don't enter apartment buildings, but they usually call 10-20 minutes before they arrive giving you plenty of time to meet them downstairs. It is a little bit harder to manage this with a toddler, but they have delivery windows every hpur between 6 am and 10 pm, so it's no big deal to schedule delivery for a time when my husband is home.

    We did have a slight issue on our delivery with a sealed bottle of refrigerated salad dressing arriving mouldy, but after emailing their customer service with what happened and pictures, they got back to me in less than an hour issuing a refund for the item. This type of customer service lately is almost unheard of, so I'm very impressed.

    I'm very happy with this service as I used to live in Nova Scotia where Sobeys is everywhere. Since moving, I live nowhere near one and have been missing a lot of Sobeyts exclusive products. $7.99 is a little bit more for a delivery fee than other services, but well worth it compared to the price of two adults taking the bus to the grocery store with a toddler in tow.

    I received a discount as part of a Product Review Club offer

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    4.8/5
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    Recommended? You Betcha!
    August 07, 2020
    Ontario, Canada

    Great online grocery service

    I would definitely use this grocery service again! It was easy to use. I was able to choose from many delivery times including next day delivery. There were a couple of items that weren’t available, but I was notified right away before I placed my order. My driver called me to let me know he was in the area earlier than my delivery time. When the driver brought my order he confirmed that he did a temperature check on my frozen products and he was wearing gloves and a mask. I was impressed!

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    4.7/5
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    Recommended? You Betcha!
    August 07, 2020
    Ontario, Canada

    Great new delivery service option

    Chickadvisor gave me a voucher for a discount to try out this new grocery delivery service and it was a great incentive.

    Ordering online was quite easy and there were lots of available delivery dates and times. I could order from Sobeys, Farm Boy, and well.ca in the same order. I was able to edit my order until the night before which was super helpful. The delivery fee was $7.99 which is less than other grocery or chain stores.

    The downside was that quite a few fresh produce products I wanted were unavailable. The flip side is that the website was updated to show these products were not available so I could plan accordingly and didn't need to deal with receiving and returning unwanted substitutions. Sobeys had some good sales but their groceries are a different price point than other stores.

    The driver was professional and friendly when he called me to let me know his ETA and about contactless delivery. He rung the bell after offloading all groceries and appeared professionally dressed also wearing his mask and gloves appropriately.

    The company has their own truck too. It appeared to be a reefer truck but I'm just guessing.

    All items ordered arrived safely and the order was fulfilled correctly. The produce was all fresh and the perishables all had decent expiration dates. The frozen items were still frozen.

    One bonus was that they had duck eggs which my local Sobeys doesn't carry so I was pleasantly surprised that I didn't need to venture out to another grocery store to find them.

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    5.0/5
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    Recommended? You Betcha!
    August 07, 2020
    Ontario, Canada

    Easy to order groceries no need to leave the house

    So as soon as I got into the ChickAdvisor campaign to sample the Voila by Sobeys online ordering tool that I had received a discount as part of a Product Review Club offer, I figured out a date that I need groceries by and I signed up with a new account and checked out how it works.Then I went in and I put in a date that I need groceries by and it asked the time and I did that. Then I went on to add products to the cart. Its pretty easy to navigate the site and the product has images and good description as far as how many come i.e. like 5 avocados or pounds 2lb bag of oranges.I put in all the items I needed and proceeded to checkout and that was pretty straight forwards, also got confirmation emails about the order and details like time and date when it will come. On the day of the order, the driver called me ahead of time about 10 minutes and told me that he will be there in 8-10 minutes, and that he was going to put all the bags at the front door and ring the doorbell and move 6ft as per the safety protocol and that he is wearing a mask. When I opened the door everything was good and he kept his distance, told me that they checked the products that they are all there and I did too and thats all I got my grocery without leaving the house. Their customer service is great as one of the product I got wasnt good so I wrote them on the chat and everything got cleared and I got a refund right away. Easy, fast and great service.

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    3.7/5
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    Recommended? Fugheddaboutit!
    August 07, 2020
    British Columbia, Canada

    Sobey's can be expensive.

    I checked this site out but found products to be pricey. If you are looking for grocery delivery instacart.ca is a good option. Non member delivery charge is about 9.99 but i pay yearly fee of $99 for free unlimited delivery. New store options added all the time. In my area I can currently order from Fortinos, Walmart, shoppers drug mart, bulk barn, costco, m&m;food market, staples and the den (pet products). I find this site to be a better deal.

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    4.2/5
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    Recommended? You Betcha!
    August 07, 2020
    Ontario, Canada

    Easy to use

    I used a coupon code to try Voila and I was pleasantly surprised. The staff were very friendly, the site was easy to use, produce was fresh and convenient order times . There some things that were not available that I wanted to order. Would use again.

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    4.7/5
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    Recommended? You Betcha!
    August 07, 2020
    Ontario, Canada

    Great, Easy and Quick

    I received a discount of $25.00 if I spent $100 in groceries. I created an account, and started the online shopping. The website was easy to use as the pictures are great and you can see the products and the pricing easily. Adding to the cart was easy. I was able to select a day and time, then next day. Once my grocery order hit $100.00 and I was done purchasing what I needed, I clicked on the check out, added my discount code and paid the difference on a credit card. It was as easy as that. The next day, I received a phone call from the driver saying he would be arriving within 10 mins. He was right on time in the 1 hour window that I chose. AND Voila, my groceries appeared at my door. The driver was pleasant, the truck looked great and I could see that there was a large freezer part in the back for the frozen foods. The groceries were already bagged, and were brought in a rigid container. The driver put them down, stepped back, (social distancing is in place), and waited for me to take the bags. I will be ordering from Sobey's again and using their Voila service.

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    3.0/5
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    Recommended? Fugheddaboutit!
    August 07, 2020
    Ontario, Canada

    good but expensive

    I was super excited to selected by @chickadvisor to try a new grocery service - Voila by Sobeys.
    I got a $25 discount coupon on a $100 grocery bill.
    It was an easy, smooth and a very efficient process from ordering via their website to the groceries getting delivered right outside my home.
    Everything was nicely packed and handled. I was hesitant to order fresh produce online but Voila by Sobeys surprised me, everything was super fresh. Absolutely no issues with expiry dates. The delivery was quick and everything was done professionally.
    I had to pay a delivery fee of $7.99.
    The only downside was the cost. I felt it is more expensive as compared to the other grocery stores I usually shop from.
    #VoilabySobeys

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    5.0/5
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    Recommended? You Betcha!
    August 06, 2020
    Ontario, Canada

    Online shopping made easy!

    Happiness is when you get your grocery delivered to your doorsteps! Thank you Chickadvisor for letting me try out Voila by Sobeys.

    The products were so fresh and picked as I would pick in person. I would definitely be using Sobeys again and have recommended to my family and friends:)
    The website is also very user friendly and allows me to edit my order in case I forgot something. Also, did I mention the delivery charge is cheaper then it’s competitors.

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    These reviews are the subjective opinions of ChickAdvisor members and not of ChickAdvisor Inc.