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Voila Grocery Delivery and Curbside Pickup Reviews

Description

Voilà is a grocery home delivery and curbside pickup currently being offered at select Sobeys and Safeway locations across Canada. Please visit their website at Voila.ca to find out which service is available in your area.

About Grocery Delivery: Voilà by Sobeys is a cutting-edge online grocery home delivery service in the Greater Toronto Area. At Voilà, we promise guaranteed freshness, at affordable prices, straight to your door. Products are delivered directly from the warehouse, ensuring the widest range of products available. Orders are packed by robots and delivered by teammates for safer and less handling. Produce is guaranteed to be fresh or it's free. Standard delivery fee of $7.99 applies, and delivery is slotted in 1-hour windows for maximum convenience.

About Curbside Pickup: Voilà is offering curbside pickup in select locations in Alberta, British Columbia, Manitoba, New Brunswick, Newfoundland and Labrador, Nova Scotia, Prince Edward Island and Saskatchewan, providing a safe and convenient way to shop for groceries. Enjoy guaranteed freshness at affordable prices, delivered straight to your car. Assembly fee for curbside pickup varies depending on the time slot chosen, and you will choose a 1-hour pickup window for maximum convenience.
 
Please see the Terms & Conditions for full details.
    FamilyRated Reviewers' Choice Award™ 2021 FamilyRated Reviewers' Choice Award™ 2020
    4.7/5
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    Recommended? You Betcha!
    August 12, 2020
    Ontario, Canada

    Sobey’s Makes a Lasting Impression

    The website for Voila by Sobey’s was easy to navigate and to find the items I was looking for. There were some great sales I took advantage of and they have the Compliments store brand that offers competitive pricing. I spent about 110$ on my order and everything I ordered was delivered. No substitutions, nothing missing. The delivery driver called 10 mins prior to his arrival and again when he was in front of my building. They want to make sure you are home to receive your groceries, which is nice. The driver asked if I had used the service before and took the time to explain how to contact customer service if there were any issues, or he could help me on the spot if I had any issues. He also explained they do a temperature check of the cold and frozen items to ensure they follow health Canada guidelines for food storage. The groceries were well bagged and categorized by refrigerated/frozen and pantry items. The driver explained green handled bags have my cold products. The customer service is excellent and I feel like using the service directly attached to the store itself has the advantage of being more personal. It seems that delivery drivers are a key part of the team in building the relationship with the customer. I think it’s a very good effort on Sobey’s part as they are now entering this ever growing market of grocery delivery services.

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    5.0/5
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    Recommended? You Betcha!
    August 12, 2020
    Ontario, Canada

    Voila Sobeys review

    I received a discount as part of a product review club.
    I was happy to see Sobeys also offering grocery delivery- like their other counterparts. I was afraid it would be much more costly than their regular store prices, but it was not. In fact, i even got some great deals!

    Ordering was an ease, found it very user friendly and was able to find everything I was looking for.

    The best part? They dis not substitute anything from my order!

    The delivery was a pleasant experience. Driver was on time and friendly.

    Would recommend and use this service again.

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    4.7/5
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    Recommended? You Betcha!
    August 12, 2020
    Ontario, Canada

    Convenient way to get groceries

    I just received my Voila by Sobeys groceries. The service was convenient - especially being a mom during a pandemic. The driver called me 10 minutes before she arrived to make sure I was home and if there were any special delivery instructions, which was nice. I had a bit of an issue on the website using the voucher codes I had been given but eventually they worked after contacting customer support a few times. Everyone was very friendly. The website was easy to use and there were lots of slots for delivery. Prices are comparable to in store. Some of the items I wanted were sold out. The products were fresh and the driver asked if I wanted to check them for quality. They were bagged nicely. I would use this service again in the future and recommend it to others.

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    5.0/5
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    Recommended? You Betcha!
    August 12, 2020
    Ontario, Canada

    Loved it

    I was a bit skeptical on grocery delivery services (especially when it comes to produce) but I tried it out and didn't regret it.
    Voila made it easy and convenient for me to pick out my groceries and choose a time to have them delivered. They showed up within the specified window and everything was there and in good condition. The delivery person called me twice to keep me updated.
    I would order from them again. I even managed to find several things on sale.

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    4.5/5
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    Recommended? You Betcha!
    August 12, 2020
    Ontario, Canada

    Wow amazing

    This was a great experience. It was nice I could order from Sobeys and Farm Boy. There was a great selection of gluten free items. The only disappointment was there was no fresh Halal meat only processed. You could get most flyer sales from Sobeys and Farm Boy. There was also flash sale items on the website
    The driver arrived on time even called ahead and said I will be there in 15 minutes. He was very friendly and explained everything. Including that the bags with the green handles means they are for fridge or freezer (this is a great idea). He checked the eggs to make sure none where broken. He explained that Sobeys will take there bags and any grocery bag and recycle them
    It was a fantastic experience and will be ordering again

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    4.7/5
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    Recommended? You Betcha!
    August 12, 2020
    Ontario, Canada

    Right on time!

    My groceries delivered. Voilà, just like that!
    Pre-ordered my groceries from @Voila.ca and they were delievered this morning right on time!
    Using the site is pretty easy to navigate through. They also have options to order from Farm Boy, Chalo! FreshCo, Compliments, and Well.ca. There's always a variety of sales and produce is picked fresh just for you!
    This service is perfect for a busy mommy like me, who has so many errands to complete everyday! It's one thing done off the list with no effort at all. I love the fact that they have an international section so I can find some of my Caribbean brands that I usually purchase.
    You get to select a time slot to expect your order to be delivered. Once you're all ready to check your cart out, just add your preferred payment method. There's a standard $7.99 delivery fee which is absolutely reasonable for the convenience!
    Thanks to @ChickAdvisor for hooking me up with a discount code!
    #VoilabySobeys

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    4.5/5
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    August 12, 2020
    Ontario, Canada

    Great delivery service!

    Since the beginning of COVID-19, I got more into grocery delivery. Why I didn't do this sooner is beyond me. I can order groceries and stay home in my PJs! Sobeys just introduced Voila and I received a discount code to try it out thanks to ChickAdvisor.

    Sobeys website was easy to use, and I found everything I needed quickly. I will say that Sobeys in general is more expensive than some grocery stores, and the $7.99 delivery fee just adds to the prices. However - you get what you pay for. My produce was top notch and the delivery driver was super polite and followed all PPE protocol. If I'm in a pinch for groceries, I would order again - otherwise, I might order through somewhere else to save money.

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    4.3/5
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    Recommended? You Betcha!
    August 12, 2020
    Ontario, Canada

    Great service but a bit pricey

    I tried out Voila by Sobey's for the first time as I received an incentive to try from Chick Advisor. Placing my order was easy and there were many timeslots to choose from for delivery. The ordering process went smoothly and my delivery person phoned to see if I'd like it earlier than scheduled which did work for my schedule. The delivery person was very polite and even took the time to tell me about the process of getting my groceries to me. I was very impressed to learn that they temperature check all the food before delivering to ensure safety! Everything I ordered arrived with no substitutions. My only complaint is the cost of the food. Sobey's tends to be on the pricier side, so it isn't as cost effective as some other similar services, but the fact that they have so many open delivery slots would compel me to use this service again if I needed something ASAP.

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    5.0/5
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    Recommended? You Betcha!
    August 12, 2020
    Ontario, Canada

    The best! Especially during this pandemic!

    Note: I had received a discount as part of a Product Review Club offer.

    Using the website was easy, it was my first time on it. My intention for my haul was to fill my pantry with canned and dry goods. It was easy to order and to make sure the quantity of each product was what I wanted. I must add that some fresh items weren’t available for me to order but that’s ok with me since that wasn’t what I was looking for. The selection was great, there was even international brands (i.e. Ahmad tea, my favourite!) available for purchase so I was a happy camper. I selected a time slot, put items in my cart, paid with credit card and BAM, you’re ready to go.

    I had selected delivery for the next morning. My delivery man called me ten minutes before the 7am timeslot I requested saying he was near and wanted to let me know to be ready for the order. I really appreciated this and was pleasantly surprised. I chose this timeslot so I can get my order before going into work so this worked out perfectly. Who can complain about open communication? Not I! By the way, the delivery guys were wearing PPE and had great attitudes, I love that!

    Everything was wrapped and food safety was definitely considered. I had ordered a box of hair dye and it was in one of those clear plastic bags which I appreciated. There was no contamination between the food and beauty products I ordered. I had ordered a couple bags of frozen veggies and boxes of waffles and they were still cold like they were fresh from the freezer. I appreciated this because who wants lukewarm frozen grocery products?

    I reuse plastic bags so this doesn’t bother me. Especially during this pandemic era, I rather items be in a plastic bag so to make sure there isn’t contamination.

    Overall, I enjoyed and liked this service. The $7.99 delivery fee is acceptable and worth it. This is great for the single person, for the parent who needs support or even the older population who can’t go outside during this time to public places. I think we should all try out this service and support the expansion of grocery services in our local areas. Thank you Voila by Sobeys for such a seamless experience between putting in my order in less than 24 hours and receiving it to my door first thing in the morning. The customer service was perfection and I wish this service nothing but the best.

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    4.0/5
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    Recommended? You Betcha!
    August 11, 2020
    Ontario, Canada

    Great quality products

    Please note that I received a discount as part of a Product Review Club offer. That being said I intended to try them anyway as I already use Walmart, Metro and Insta Cart for delivery.
    In terms of delivery fee they are on the lower end of competitors at $7.99 which is extremely reasonable for a delivery charge. Having my groceries delivered saves me at least an hour of my time not to mention the aggravation of shopping in person.
    I love that I can buy products from Farm Boy, Sobeys and Freshco but I think selection is much too limited and I wasn't able to get everything I needed for my weekly shop which resulted in a trip to the store in person to pick up items not available. Definitely defeats the purpose of having my groceries delivered.
    Produce selection is seriously lacking but the produce I have received is top quality. Same with fruit. Poor selection, great quality.
    Other products are not available and I would have expected to find more items available that are also in store.
    Hopefully they tweak product availability and allow me to shop off the flyers to get more items that are on sale as do other grocery stores that offer delivery.

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    These reviews are the subjective opinions of ChickAdvisor members and not of ChickAdvisor Inc.