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4.4/5
720 reviews
Voila by Sobeys Reviews

Description

Voilà by Sobeys is a cutting-edge online grocery home delivery service in the Greater Toronto Area.

At Voilà, we promise guaranteed freshness, at affordable prices, straight to your door.

The Voilà Difference.
  • We deliver from warehouse, not store. Thousands of products. No letdowns.
  • Our robots pack orders. Our teammates deliver. Safely and with less handling.
  • Guaranteed fresh. Our produce is fresh or it’s free.
  • Affordable prices. No hidden fees.
  • 1-hour delivery windows. Pick a time. We’ll deliver.

Please see our Terms & Conditions for full details.

For more info, visit voila.ca
    FamilyRated Reviewers' Choice Award™ 2021 FamilyRated Reviewers' Choice Award™ 2020
    4.7/5
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    Recommended? You Betcha!
    August 12, 2020
    Ontario, Canada

    Right on time!

    My groceries delivered. Voilà, just like that!
    Pre-ordered my groceries from @Voila.ca and they were delievered this morning right on time!
    Using the site is pretty easy to navigate through. They also have options to order from Farm Boy, Chalo! FreshCo, Compliments, and Well.ca. There's always a variety of sales and produce is picked fresh just for you!
    This service is perfect for a busy mommy like me, who has so many errands to complete everyday! It's one thing done off the list with no effort at all. I love the fact that they have an international section so I can find some of my Caribbean brands that I usually purchase.
    You get to select a time slot to expect your order to be delivered. Once you're all ready to check your cart out, just add your preferred payment method. There's a standard $7.99 delivery fee which is absolutely reasonable for the convenience!
    Thanks to @ChickAdvisor for hooking me up with a discount code!
    #VoilabySobeys

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    4.5/5
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    Recommended? You Betcha!
    August 12, 2020
    Ontario, Canada

    Great delivery service!

    Since the beginning of COVID-19, I got more into grocery delivery. Why I didn't do this sooner is beyond me. I can order groceries and stay home in my PJs! Sobeys just introduced Voila and I received a discount code to try it out thanks to ChickAdvisor.

    Sobeys website was easy to use, and I found everything I needed quickly. I will say that Sobeys in general is more expensive than some grocery stores, and the $7.99 delivery fee just adds to the prices. However - you get what you pay for. My produce was top notch and the delivery driver was super polite and followed all PPE protocol. If I'm in a pinch for groceries, I would order again - otherwise, I might order through somewhere else to save money.

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    4.3/5
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    Recommended? You Betcha!
    August 12, 2020
    Ontario, Canada

    Great service but a bit pricey

    I tried out Voila by Sobey's for the first time as I received an incentive to try from Chick Advisor. Placing my order was easy and there were many timeslots to choose from for delivery. The ordering process went smoothly and my delivery person phoned to see if I'd like it earlier than scheduled which did work for my schedule. The delivery person was very polite and even took the time to tell me about the process of getting my groceries to me. I was very impressed to learn that they temperature check all the food before delivering to ensure safety! Everything I ordered arrived with no substitutions. My only complaint is the cost of the food. Sobey's tends to be on the pricier side, so it isn't as cost effective as some other similar services, but the fact that they have so many open delivery slots would compel me to use this service again if I needed something ASAP.

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    5.0/5
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    Recommended? You Betcha!
    August 12, 2020
    Ontario, Canada

    The best! Especially during this pandemic!

    Note: I had received a discount as part of a Product Review Club offer.

    Using the website was easy, it was my first time on it. My intention for my haul was to fill my pantry with canned and dry goods. It was easy to order and to make sure the quantity of each product was what I wanted. I must add that some fresh items weren’t available for me to order but that’s ok with me since that wasn’t what I was looking for. The selection was great, there was even international brands (i.e. Ahmad tea, my favourite!) available for purchase so I was a happy camper. I selected a time slot, put items in my cart, paid with credit card and BAM, you’re ready to go.

    I had selected delivery for the next morning. My delivery man called me ten minutes before the 7am timeslot I requested saying he was near and wanted to let me know to be ready for the order. I really appreciated this and was pleasantly surprised. I chose this timeslot so I can get my order before going into work so this worked out perfectly. Who can complain about open communication? Not I! By the way, the delivery guys were wearing PPE and had great attitudes, I love that!

    Everything was wrapped and food safety was definitely considered. I had ordered a box of hair dye and it was in one of those clear plastic bags which I appreciated. There was no contamination between the food and beauty products I ordered. I had ordered a couple bags of frozen veggies and boxes of waffles and they were still cold like they were fresh from the freezer. I appreciated this because who wants lukewarm frozen grocery products?

    I reuse plastic bags so this doesn’t bother me. Especially during this pandemic era, I rather items be in a plastic bag so to make sure there isn’t contamination.

    Overall, I enjoyed and liked this service. The $7.99 delivery fee is acceptable and worth it. This is great for the single person, for the parent who needs support or even the older population who can’t go outside during this time to public places. I think we should all try out this service and support the expansion of grocery services in our local areas. Thank you Voila by Sobeys for such a seamless experience between putting in my order in less than 24 hours and receiving it to my door first thing in the morning. The customer service was perfection and I wish this service nothing but the best.

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    4.0/5
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    Recommended? You Betcha!
    August 11, 2020
    Ontario, Canada

    Great quality products

    Please note that I received a discount as part of a Product Review Club offer. That being said I intended to try them anyway as I already use Walmart, Metro and Insta Cart for delivery.
    In terms of delivery fee they are on the lower end of competitors at $7.99 which is extremely reasonable for a delivery charge. Having my groceries delivered saves me at least an hour of my time not to mention the aggravation of shopping in person.
    I love that I can buy products from Farm Boy, Sobeys and Freshco but I think selection is much too limited and I wasn't able to get everything I needed for my weekly shop which resulted in a trip to the store in person to pick up items not available. Definitely defeats the purpose of having my groceries delivered.
    Produce selection is seriously lacking but the produce I have received is top quality. Same with fruit. Poor selection, great quality.
    Other products are not available and I would have expected to find more items available that are also in store.
    Hopefully they tweak product availability and allow me to shop off the flyers to get more items that are on sale as do other grocery stores that offer delivery.

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    3.2/5
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    Recommended? You Betcha!
    August 11, 2020
    Ontario, Canada

    Overall good, but items out of stock

    Overall I would say this service is excellent if items are in stock. Items would go in and out of stock when I was trying to place my order which was frustrating as I had to keep checking the website . Delivery was excellent and very polite in comparison to competitors. Would use again if the delivery fee wasn't so high

    Updated On: August 11, 2020

    I was super excited to order items from farm boy. I'm so it's for easy to secure with a reasonable one hour window. Overall good service if more items and things don't go out of stock.

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    3.0/5
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    Recommended? Fugheddaboutit!
    August 11, 2020
    Canada

    Good in theory

    While the products received were packaged cleanly, a lot of the fresh produce was unavailable for purchase each of the times I logged on to order. I also found the system of organization for online shopping to be difficult to navigate. I also wish that there were alternate payment options to credit card, which is often my barrier to use. I prefer to use direct debit or PayPal so that the funds are withdrawn from my banking account. Finally, as Frescho is my normal shopping destination, I was disappointed to see such a large disparity in price for the same products, more expensive on the app than in store. With the 8 dollar delivery fee it would be great to have a virtual shopping opportunity that doesn't further penalize the user

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    3.3/5
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    Recommended? Fugheddaboutit!
    August 11, 2020
    Ontario, Canada

    great by pricey

    I think the quality of my food is ok; however, the selection of the food could not be found for some groceries i require so in order to make that minimum order; I had to order other random things to make up to $100 in order to use the $25 off. I think i may rather stick to Walmart or Metro's online grocery as I don't seem to have that kind of issue there. The delivery was very smooth as I received a call ahead of time but I find Sobey's overall pricey so not really my cup of tea.

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    4.7/5
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    Recommended? You Betcha!
    August 11, 2020
    Ontario, Canada

    Good first online grocery home delivery experience

    I had the opportunity to try Sobeys' Voilà online grocery home delivery service. In the middle of COVID-19, I had been meaning to order groceries online, and I finally did it with Voilà. The whole experience was both pleasant and easy.

    I signed-up on their website, and scrolled through the online grocery store. Eager to benefit from deals and specials, I was happy to find a section called “Sales” which included reduced items you would normally see on a weekly flyer, from cauliflower to peanut butter. After adding all items I needed to my cart, I had to select a delivery time. I was offered 1-hour time slots, from 6am until 11pm. All were available for next-day delivery, and so I selected 10am-11am. There is a flat fee of $7.99 for deliveries (read $8) which I thought was excessive. The website did not lag at all, nor had I any kind of technical issues.

    On the next day, I received a call at 9:50am. The delivery driver told me that he would be there in 10 minutes. Two delivery persons brought all my bags to my door. Everything was there. All items were fresh. They even packed “dangerous items” that could leak in additional plastic bags, which was very thoughtful, but terrible for the environment. I was very happy I didn’t have to carry the 6-packs of drinks all the way from the store to my home.

    I will reuse this service for sure. Hopefully delivery fees will be lowered, and there will be an alternative to too many plastic bags.

    Please note that I received a discount as part of a Product Review Club offer.

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    4.5/5
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    Recommended? You Betcha!
    August 11, 2020
    Ontario, Canada

    Excellent Service

    Ordering online was easy! The selection of products is fantastic and I was especially excited to see Farm Boy brand items (which I love!). I had no problem getting the delivery slot that I wanted and the one-hour bracket is very reasonable and easy to plan around. The delivery person called to see if we could accept delivery a little early as he was in the neighbourhood. That worked for us! The driver was friendly and helpful. We were very pleased with the whole experience. Prices are comparable to Sobeys stores - a little higher than discount grocers but pretty much what we're used to seeing at the major retailers.

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    These reviews are the subjective opinions of ChickAdvisor members and not of ChickAdvisor Inc.