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4.4/5
939 reviews
Voilà By Sobeys/Safeway Grocery Delivery & Curbside Pickup Reviews

Description

Voilà is a grocery home delivery and curbside pickup currently being offered at select Sobeys and Safeway locations across Canada. Please visit their website at Voila.ca to find out which service is available in your area.

About Grocery Delivery: Voilà by Sobeys is a cutting-edge online grocery home delivery service in the Greater Toronto Area. At Voilà, we promise guaranteed freshness, at affordable prices, straight to your door. Products are delivered directly from the warehouse, ensuring the widest range of products available. Orders are packed by robots and delivered by teammates for safer and less handling. Produce is guaranteed to be fresh or it's free. Standard delivery fee of $7.99 applies, and delivery is slotted in 1-hour windows for maximum convenience.

About Curbside Pickup: Voilà is offering curbside pickup in select locations in Alberta, British Columbia, Manitoba, New Brunswick, Newfoundland and Labrador, Nova Scotia, Prince Edward Island and Saskatchewan, providing a safe and convenient way to shop for groceries. Enjoy guaranteed freshness at affordable prices, delivered straight to your car. Assembly fee for curbside pickup varies depending on the time slot chosen, and you will choose a 1-hour pickup window for maximum convenience.
 
Please see the Terms & Conditions for full details.
    FamilyRated Reviewers' Choice Award™ 2021 FamilyRated Reviewers' Choice Award™ 2020
    5.0/5
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    Recommended? You Betcha!
    August 22, 2020
    Ontario, Canada

    Awesome Delivery Service

    My family and I order groceries online almost every week. we have ordered from the major chains and we were never fully satisfied. I came across the service from #VoilabySobeys. I more than thrilled to try it out. The website was very easy to navigate and add to my cart. it gave information right away if it was in stock or not by showing directly on the website delivery was booked within 48 hours. The delivery gut was a pleasure to deal with, very professional. My bread was not damaged and my tomatoes was well packaged and safe from transport damage. i will definitely use this company in the future.i had received a discount as part of a Product Review Club offer Thank you #ChickAdvisor

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    5.0/5
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    Recommended? You Betcha!
    August 22, 2020
    Ontario, Canada

    Viva Voila by Sobeys

    Eyy yeah! I got the promotion of $ 25.00 coupon by Voila by Sobeys! My experience was very good! It’s Easy to use, easy to look for the products you are looking for...And is my first time EVER to do an online groceries shopping! And I love the idea to be delivered to my front door with an hour window for your very convinience time.
    Customer Service they were very helpful by phone and nice.
    The delivery guy! Super nice!! Well spoken! And took the time to explain to me about the temperature of my frozen items. I will continue using Sobeys for my groceries shopping, So good and help me and times I just want to stay home resting after a day long of work, definitely I can stay home Doing my online order and just wait for then to arrive.....
    I am a FAN of companies who have employees with a such a good manners ! Definitely I will recommend to my friends s and family to give a try!! Thanks Voila by Sobeys!!

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    4.2/5
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    Recommended? You Betcha!
    August 22, 2020
    Ontario, Canada

    Great Service

    I tried Voila by Sobeys with a $25 voucher on a $100 purchase through Chick Advisor. The website was easy to navigate and the food arrived as ordered. The cold food items arrived cold which was great and I received all items I had ordered. Some items were a bit more expensive than what I usually pay, but you get what you pay for and in this case it is worth it.

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    4.7/5
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    Recommended? You Betcha!
    August 22, 2020
    Ontario, Canada

    So easy and fast

    I was lucky to receive a discount as part of a Product Review Club offer for Voila by Sobeys deliveryservice, and it was a great experience. First off the ordering online was a breeze, menu was organized and categories were easy to find what you're looking for, and checkout was simple even a first time computer user could figure it out. Then the delivery, so good! I got some perishable items and it was bagged well and deliver d COLD like it just came from a fridge. That's what you want, food that is handled properly when being delivered to you! You're definitely paying for the convenience with Voila but the difference here is you can confidently know your food is selected with care and given care enroute to your home!

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    3.7/5
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    Recommended? You Betcha!
    August 22, 2020
    New Brunswick, Canada

    A great way to get your groceries!

    I enjoyed using Voila by Sobeys. I received a coupon code for $25 off a $100 purchase. I found the website to be pretty easy to use and nagivate around. I could easily find the products that were on sale and choose from different categories. The prices overall were pretty decent. (I found that Some items were abit overpriced compared to the stores I usually shop at). My order came on time and was fresh product and I would overall recommend that you try out this grocery service!

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    4.0/5
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    Recommended? You Betcha!
    August 22, 2020
    Ontario, Canada

    Easy, affordable, and quick

    Voila by Sobeys is simple to use. The program offers great sale items and even carries Farmboy products. The delivery charge of $7.99 is very reasonable and comparable to other grocery delivery services. Unfortunately some staple items were unavailable, such as tomatoes and cucumbers. Delivery was great. The driver was on time, friendly, and professional. I received a call 15 mins before to let me know my order would be arriving soon. After receiving my order I was sent a thank you and welcome email. After reading the welcome email I came to learn that the warehouse uses robots to pick and pack orders. Due to this fact alone I will not use the service again, simply because I am not comfortable with supporting a company that employs technology to replace humans.

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    4.3/5
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    Recommended? You Betcha!
    August 22, 2020
    Ontario, Canada

    First time user awesome experience!

    I received the $25 voucher to try it through ChickAdvisor and was thrilled! I never shopped on line for groceries like this was before and was a bit hesitant to be honest. But after using the service I highly recommend this! The groceries available were of high quality but not cheap in price though. I found a few things on sale which I took advantage of and some main items were out of stock. I liked the schedule delivery and the call the delivery guy gave me 2 minutes before he came to let me know he was on his way. He was very friendly And wearing his mask and thanked me for shopping. All in all a great experience!

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    1.5/5
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    Recommended? Fugheddaboutit!
    August 22, 2020
    Ontario, Canada

    My order was cancelled

    Unfortunately, my order got cancelled. I tried changing my time slot while the order was still open for editing, however, for some reason it didn't save the changes. The delivery guy called at the original time and I advised him that about the rescheduling but told him that if they have the items ready I will arrange the delivery to be received . Few minutes later I got an email saying that my order was cancelled. I called the customer service right away to fix the issue and undo the cancellation. However, this is the part where I was deeply disappointed as they were not helpful at all. I was told to place the order again online but the prices have changed for most of the items as the sale has ended. I tried explaining the issue but the customer service agent wasn't able to do anything about it even though I called within minutes of cancellation. As everyone else mentioned, the options are limited online and then customer service was not helpful at all so I decided not to place another order.

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    4.8/5
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    Recommended? You Betcha!
    August 21, 2020
    Ontario, Canada

    My Voila Grocery

    I got accepted into the $25 if I spent $100 with Sobey's and have it delivered with Voila. The website was pretty easy to use. I made my order and had it delivered 2 days later. I actually got my order a lot earlier than what I had chosen which was okay with me. The delivery person was nice and friendly. she said there was no substitute but there was one substitute which was fine. My only thing is that Sobeys is way too expensive for me when I am trying to budget. Other than that the experience was great.

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    4.7/5
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    Recommended? You Betcha!
    August 21, 2020
    Ontario, Canada

    Would use again!

    From ordering to receipt, the entire experience was easy.

    The UI on the website was categorized well and easy to navigate. To my surprise, you could shop for items from Farm Boy and Well.ca, and not just Sobeys.

    The only con I would say that there were items missing that you would normally be able to get from the brick and mortar. Not sure if out of stock or unavailable as a whole.

    Receiving the groceries was a great experience as well. The driver called prior to arrival. During the delivery, the driver explained the delivery process, which includes quality checks and temperature checks before drop-off.

    Overall, would do this again. $8 delivery is worth it for the 2.5h I save every week.

    Updated On: August 21, 2020

    *Received a discount as part of a Product Review Club offer.

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    These reviews are the subjective opinions of ChickAdvisor members and not of ChickAdvisor Inc.