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4.4/5
939 reviews
Voilà By Sobeys/Safeway Grocery Delivery & Curbside Pickup Reviews

Description

Voilà is a grocery home delivery and curbside pickup currently being offered at select Sobeys and Safeway locations across Canada. Please visit their website at Voila.ca to find out which service is available in your area.

About Grocery Delivery: Voilà by Sobeys is a cutting-edge online grocery home delivery service in the Greater Toronto Area. At Voilà, we promise guaranteed freshness, at affordable prices, straight to your door. Products are delivered directly from the warehouse, ensuring the widest range of products available. Orders are packed by robots and delivered by teammates for safer and less handling. Produce is guaranteed to be fresh or it's free. Standard delivery fee of $7.99 applies, and delivery is slotted in 1-hour windows for maximum convenience.

About Curbside Pickup: Voilà is offering curbside pickup in select locations in Alberta, British Columbia, Manitoba, New Brunswick, Newfoundland and Labrador, Nova Scotia, Prince Edward Island and Saskatchewan, providing a safe and convenient way to shop for groceries. Enjoy guaranteed freshness at affordable prices, delivered straight to your car. Assembly fee for curbside pickup varies depending on the time slot chosen, and you will choose a 1-hour pickup window for maximum convenience.
 
Please see the Terms & Conditions for full details.
    FamilyRated Reviewers' Choice Award™ 2021 FamilyRated Reviewers' Choice Award™ 2020
    4.3/5
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    Recommended? You Betcha!
    August 30, 2020
    Ontario, Canada

    Pleasantly surprised

    I was pleasantly surprised that I had a great experience with #voilabysobeys. The delivery fee is very reasonable, for one. All my items came as I expected. The items I purchased are all reasonably priced as well. The website can be easily navigated with different categories. I like the FLASH SALE Section as well. Lots of items go on sale, although it depends on the stock, I still liked the option. I mainly looked at items on sale and found a lot of them are items I purchase regularly. There are lots of time slots for delivery and mine came on time with a delivery member who was very nice. I want to disclose that I received a discount to use with #voilabysobeys as part of a Product Review Club offer.

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    4.8/5
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    Recommended? You Betcha!
    August 30, 2020
    Ontario, Canada

    Awesome way to order all your groceries right from home!

    I have been trying all sorts of ways to try and have my groceries delivered to my home during these COVID times and reduce my frequency and exposure to public shopping.
    I was given the opportunity as part of the Product Review Club and offered a grocery discount in exchange for a review. I am so glad I did as the ease of use, product selection, prices (not comparing to discount grocery stores No Frills, Food basics, etc.), and descriptions were much better than the other delivery services I have tried.
    I did not have to wait a week or more for my delivery as there were lots of delivery dates and times to choose from and unlike other grocery delivery services, there are no additional fees besides the $7.99 delivery fee.
    Voila had a lot of sale items in each grocery category which of course I took full advantage of.
    Most of the typical items you find in a Sobeys store are available under the Voila service.
    The website is very easy to use and also offers suggestions based on your searches and items added to the cart.
    I was very impressed at how frozen my frozen items were still when they were delivered just as if I opened the freezer at the store to add to my cart myself.
    I tried multiple different types of produce to see the quality and was amazed as they were all top shelf such as lettuce, apples (not all bruised) bananas. The fresh meats and cheeses as well also had a long expiry date so I didn't have to rush and eat it all before expiring.
    Delivery was a breeze the driver came within my 1-hour delivery window, rang the doorbell, backed off, waited for me to answer then told me he was going to bring the groceries and put them on the porch and then he rang the doorbell again to let me know to come and grab them.

    Normal item prices and quality were on par to the same level of grocery store, Metro, Sobeys, etc.

    I am definitely recommending this service to all of my family and friends as it is very easy and competitively priced and you don't have to even leave your house :)

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    4.7/5
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    Recommended? You Betcha!
    August 30, 2020
    Ontario, Canada

    Great delivery service!

    I am no stranger to grocery delivery services, I have been using a variety since COVID happened. One positive I noticed with this delivery service compared to others in the area was the product I received was not the products that were expiring the soonest. The fruit and veggies I received were also in great shape and what I would pick myself in store. Only negative was my delivery was late outside the window I chose. But the courier was very apologetic and polite.

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    4.7/5
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    Recommended? You Betcha!
    August 30, 2020
    Ontario, Canada

    Voila by Sobey's is highly recommended!

    I tried Voila by Sobey's because of a Product Review Club discount offer in exchange for an honest review. I'm really glad that I gave this online grocery service a try. I have tried 2 others prior to this, and Voila is by far the best one for ease of use, punctual delivery, and efficient packing: room temperature groceries, nonperishables, cold and frozen items were all packed and labelled separately. If Voila had to leave groceries at someone's door, it would be easy for that person to know which items to put away in what order. The delivery person was excellent in explaining the logic by which my groceries were packed, which I appreciated. That said, I was puzzled that a couple of common items, like 2% milk and limes, would be out of stock. Overall, I found regular priced items to be expensive compared to other stores. However, if you can shop sale prices, Voila is by far the best online grocery delivery service, and one that I recommend. Delivery costs $7.99, and Voila offers lots of delivery times to suit most work schedules, including early morning. The range of delivery times could be especially beneficial to elderly retirees who can order and receive quality groceries without having to leave home.

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    4.0/5
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    Recommended? You Betcha!
    August 29, 2020
    Ontario, Canada

    Very good experience

    I received a discount to try out this service but I had to spend at least $100 to receive it. I had planned to spend just the minimum required however I ended up spending more because I was able to pick so many items on their "flash sale." I was worried that these would be expiring soon but they are at least a week out and many are much longer - works for me as I bought them for a cottage trip in a few days. Ordering was easy and great items kept popping up on the flash sale section. My delivery driver called about 5 min into my delivery window and pulled up a few minutes later. It took him some time to get the items and he later explained the whole process and that he was confirming that fragile items weren't broken and that refrigerated items stayed cold - the ice cream sandwiches I ordered were in perfect condition. I loved that I was also able to try items from FarmBoy since there isn't once nearby. My only complaint is that they don't give you AirMiles.

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    4.0/5
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    Recommended? You Betcha!
    August 29, 2020
    Ontario, Canada

    Voila doesn't disappoint

    I've used Voila several times now, and have yet to be disappointed with the service or quality of products. The delivery is always on time, and the driver always phones in advance. The driver has always been friendly and helpful, and the groceries have always arrived in excellent condition. They are fresh and packed smartly. My only wish was that the selection of produce and fresh food was greater. Prices are higher, but there are deals to be had and the delivery fee is very reasonable. Will definitely continue to use!

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    5.0/5
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    Recommended? You Betcha!
    August 29, 2020
    Ontario, Canada

    Efficient and reliable grocery delivery

    I was referred to try this grocery delivery service. I recorded an opportunity and a doubt through ChickAdvisor to try out Voilà and I am quite satisfied.

    The sure it's comprehensive and easy to navigate, also there were stored included there that were a bonus for me (ex. Farm Boy and Well.ca). The process are reasonable and the sales are good.

    The it the I like most about it is that the products come from the warehouse witch minimizes contact, but also reduced the risk of you ordering something that isn't in stock. And the delivery fee is reasonable.

    I also love that you get to choose your delivery times and the windows are only am hour which means that you don't have to rearrange your while afternoon to receive your groceries. The delivery man also called me to let me know how far away he was which I really appreciated.

    I will be using this service in the future.

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    5.0/5
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    Recommended? You Betcha!
    August 28, 2020
    Ontario, Canada

    Would order again

    This felt like a luxurious service. It was very easy to create an account and to pick my items with just a few clicks.

    I got everything I needed without even leaving my house. I love that I didn't have to hunt for any particular item at the aisles in a grocery store since I could just type in the search bar to find the items I needed. I didn't have to get dress, leave the house or drive to the grocery store. This was a very convenient service.

    Now on to my actual experience: A few minutes before my delivery time slot, the delivery person called me to make sure I was home. Then knocked on my door and stepped away from the door for proper social distancing. He was very friendly and explained the entire process to me since it was my first time ordering with them. Afterwards they brought the groceries to my doorsteps. The entire process was a seamless and pleasant experience. I would definitely order from Voila again regularly.

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    4.7/5
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    Recommended? You Betcha!
    August 28, 2020
    Ontario, Canada

    Easy to shop for groceries

    First time using this service and i really enjoyed. Easy to browse for products, easy to get a spot for delivery. The price for the delivery is reasonable. The fruits and vegetables i ordered were in good condition fresh, like i was picking them myself in store. I recommend this service delivery, to anyone who wants to have a little bit more time, chilling at home instead of doing the aisles in the grocery store. The deliver man just checked the temperature in everything before deliver that was super cool because i had frozen and dairy products. Can wait to order again.

    Updated On: August 28, 2020

    I received a discount code for this service as part of a product review club offer.

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    4.0/5
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    Recommended? You Betcha!
    August 28, 2020
    Ontario, Canada

    Would use again when needed, but not the cheapest option

    Full disclosure: I received a code as part of the program, but in all honesty I found a better code and used it instead of the one provided here.

    The Voila service is easy to use and all the ingredients delivered in the exact 1-hr window as promised. Very impressed with that! They also called the morning of to confirm the delivery which was very much appreciated, especially since the order was placed a few days prior and it's easy to forget things like these.

    The prices are Sobeys prices, so they tend to be a bit higher than stores like Walmart for instance but that is to be expected. Everything arrived in good condition (no missing items, no broken items) so for that I am satisfied with the order.

    However, unlike some other delivery sites, they do charge a $8 delivery fee which can definitely add up, and would not recommend if you can do free pick up at Sobeys or at another grocery store with ease.

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    These reviews are the subjective opinions of ChickAdvisor members and not of ChickAdvisor Inc.