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4.4/5
702 reviews
Voila by Sobeys Reviews

Description

Voilà by Sobeys is a cutting-edge online grocery home delivery service in the Greater Toronto Area.

At Voilà, we promise guaranteed freshness, at affordable prices, straight to your door.

The Voilà Difference.
  • We deliver from warehouse, not store. Thousands of products. No letdowns.
  • Our robots pack orders. Our teammates deliver. Safely and with less handling.
  • Guaranteed fresh. Our produce is fresh or it’s free.
  • Affordable prices. No hidden fees.
  • 1-hour delivery windows. Pick a time. We’ll deliver.

Please see our Terms & Conditions for full details.

For more info, visit voila.ca
    FamilyRated Reviewers' Choice Award™ 2020
    5.0/5
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    Recommended? You Betcha!
    September 24, 2020

    Great service

    I had an opportunity to try out Voila by Sobeys a few weeks ago._x000D_
    I must say, the service was absolutely amazing._x000D_
    I mistakenly put my phone on silent on my assigned delivery day. Fortunately I noticed that I missed a call about 15 minutes after the delivery staff left a voicemail on my phone. When I called back and apologized, the delivery staff was very friendly and actually came back to deliver my groceries in between the slots he was scheduled for._x000D_
    I couldn't have been more impressed with the service and I have been recommending the Voila to everyone since then. Such a small kind gesture goes a long way and I will remember Voila as "the" delivery service of my choice._x000D_
    It is also great that Voila also offers products from Farmboy stores!!!

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    5.0/5
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    Recommended? You Betcha!
    September 24, 2020

    Great service

    First time trying Viola by Sobeys was a great experience. The driver was on time and dropped off my order at my front door . All the products I ordered were on food condition.

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    4.0/5
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    Recommended? You Betcha!
    September 24, 2020

    Pretty strong competitor in the grocery delivery space

    Pros: amazing delivery experience, one hour delivery windows, super lovely delivery person. Smaller delivery fee than Metro. Cons: not most comprehensive selection (no organic apples?!) and don’t earn Air Miles points for purchases. That said the pros are at least balanced with the cons and I would equally order from voila or metro next time depending on who has better delivery availability.

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    4.0/5
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    Recommended? You Betcha!
    September 24, 2020

    Very good and quick delivery service

    Just tried this new Grocery delivery service Voila by Sobeys. The service was quite good for a start-up. It still requires a lot of work to reach the calibre of the other existing delivery services. As a positive the quality of fresh produce is very good. Unfortunately, the selection is not very good. Fruit as common as cherries are not available. Fresh bakery items leave a lot to be desired. _x000D_
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    The order process is excellent and quick. I placed my order with ease. . One positive was that Customer Service was excellent. Which brings me to another positive, the shipping charge is the lowest of all the delivery services @ $7.99 with a $50 min. As well, the speed of the delivery was excellent. You could even receive an order the same day or at least next day. _x000D_
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    On the positive side, the order was received with absolutely no errors, which is a real plus since I experienced many errors with the other services. One negative is that the expiry date or best before dates are not checked properly by the robots, and often the food is close to expiry if not expired. The one positive is that customer service corrects all errors with a smile_x000D_
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    Overall,_x000D_
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    I would definitely recommend this Grocery Delivery service. Eventually, I believe with experience and time they will increase the Fresh produce section and Baked Goods and offer a better selection. _x000D_
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    I forgot to mention that the driver that delivered my order (they call them Teammates) was very prompt and efficient. He was also very kind and considerate and brought the groceries right into the entrance of my home instead of just outside. He carefully handled the groceries and explained the difference in the bags that contained frozen items and that the temperature is always monitored. Excellent home delivery via Teammates!_x000D_
    _x000D_
    #VoilabySobeys!

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    5.0/5
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    Recommended? You Betcha!
    September 24, 2020

    You can Count on Voilà by Sobeys

    The first time I used the online grocery service I could not help but wonder if there would be a hiccup in the entire process, perhaps a notice would come back saying "product is unavailable", or "order could be not be fulfilled", etc. However, the whole process from beginning to end was pain-free, and I got every single thing on my order on time and without any errors. It was also delivered by a friendly Voilà by Sobeys team-member who was professional and courteous too. The online site has numerous items to choose from, and it is super user-friendly. Furthermore, I am most eager to use the service again for its convenience and reliability. All in all, Voilà by Sobeys is there for all your family's shopping needs and you can definitely count on it!

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    4.0/5
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    Recommended? You Betcha!
    September 24, 2020

    Fast delivery

    I'm happy with the purchase in general. The delivery was fast and punctual. The prices were almost similar to the stores. I would give 5 stars if they offer a wider selection of fresh vegetables and fruits.

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    4.0/5
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    Recommended? You Betcha!
    September 24, 2020

    Interesting!

    It was interesting to have a contactless delivery! It was decently priced as well for an online delivery service .

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    5.0/5
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    Recommended? You Betcha!
    September 24, 2020

    Elena' Review

    Always reliable, fast. The most convenient I've ever had

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    5.0/5
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    Recommended? You Betcha!
    September 24, 2020

    Amazing customer service

    The white glove service made me feel super safe to receive a delivery during COVID. I especially appreciate that they check the temp of your items before they are delivered so you know if food safe.

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    5.0/5
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    Recommended? You Betcha!
    September 24, 2020

    Professional service

    My grocery arrived on time. Everything was there. The bags were nice a cooled. The delivery person was professional and polite. Food was totally protected against any viruses. Thank you Sobeys.

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    These reviews are the subjective opinions of ChickAdvisor members and not of ChickAdvisor Inc.