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4.4/5
939 reviews
Voilà By Sobeys/Safeway Grocery Delivery & Curbside Pickup Reviews

Description

Voilà is a grocery home delivery and curbside pickup currently being offered at select Sobeys and Safeway locations across Canada. Please visit their website at Voila.ca to find out which service is available in your area.

About Grocery Delivery: Voilà by Sobeys is a cutting-edge online grocery home delivery service in the Greater Toronto Area. At Voilà, we promise guaranteed freshness, at affordable prices, straight to your door. Products are delivered directly from the warehouse, ensuring the widest range of products available. Orders are packed by robots and delivered by teammates for safer and less handling. Produce is guaranteed to be fresh or it's free. Standard delivery fee of $7.99 applies, and delivery is slotted in 1-hour windows for maximum convenience.

About Curbside Pickup: Voilà is offering curbside pickup in select locations in Alberta, British Columbia, Manitoba, New Brunswick, Newfoundland and Labrador, Nova Scotia, Prince Edward Island and Saskatchewan, providing a safe and convenient way to shop for groceries. Enjoy guaranteed freshness at affordable prices, delivered straight to your car. Assembly fee for curbside pickup varies depending on the time slot chosen, and you will choose a 1-hour pickup window for maximum convenience.
 
Please see the Terms & Conditions for full details.
    FamilyRated Reviewers' Choice Award™ 2021 FamilyRated Reviewers' Choice Award™ 2020
    4.5/5
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    Recommended? You Betcha!
    Anonymous
    August 05, 2020
    Ontario, Canada

    Great service from Sobeys!

    I tried this delivery service for the first time last week. Usually, I like to go into store the purchase my own groceries. I was very impressed, as all products were found, (Not replaced with similar ones), and all fruits and vegetables picked were fresh.
    I will be using this service again!

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    5.0/5
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    Recommended? You Betcha!
    August 04, 2020
    Ontario, Canada

    Super convenient

    Viola by sobey's has different stores/sections besides the usual groceries such as well.ca/farmboy... so they had a good variety of items that are reasonably priced. I like that they list out the unit price so it's easy to compare different products to gauge the best value. I received a call when the delivery man was 5-7 mins away from my place and he stayed to explain to me how the service usually works (slightly diff now due to Covid ie substitute items) and he was super kind. All my items that I requested were delivered in tact and well. I found that it was easy to pick a time slot that worked for me (starts 7 am - 10 pm).

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    4.3/5
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    Recommended? You Betcha!
    August 04, 2020
    Ontario, Canada

    Professional and safe service!

    I was given a promotional code to try out this service and it did not disappoint. There was a good selection of products online when creating my order and I was pleased to see a lot of delivery time options. Once the groceries were delivered, the workers made sure the fridge items were cold and safe before delivering them to me and items were packaged neatly. I feel that this is a very convenient service for people who don’t have time to get out or don’t drive, however, I do find the delivery fee a bit much. Overall though the service was really really great!

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    2.2/5
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    Recommended? Fugheddaboutit!
    August 04, 2020
    Ontario, Canada

    Too expensive delivery fee

    Service is good and sobeys items r amaizng and fresh however i live reallyyy near sobeys so its cheaper for me to walkin and order also delivery should be calculated depending on distance not a flat rate
    I dont think i will use this free service i got from this website not worth it too expensive also sobeys doesnt even price match plus a deliver fee is tooo expensive

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    4.0/5
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    Recommended? You Betcha!
    August 04, 2020
    Ontario, Canada

    A few bugs but definitely worth a try

    I received a voucher to try Volia by Sobeys. I was super excited as I live in the country and qualified for delivery (I can only get pizza from a ma and pa store)
    I received my code and started my grocery list. I found that it might take some playing around with dates in order to get everything you want (some stuff shows unavailable when you go to order it) I loved how it was very transparent about if the item was in stock or not.
    When I went to check out, my voucher code did not work. Voila was contacted and they were super helpful and had called me back within 2 hours of the query. Excellent customer service.
    The order came, everything was at the appropriate temperature (he did a thermal scan on my ice cream and meat) and it was bagged properly. The driver had also called to tell me he was on his way and was super friendly!
    Here is what I did not like. I had updated my order with additional items but when my order was processed on delivery day they were not recorded. As well, for some reason the quantity of some items were altered, ie. I got 1 dozen eggs instead of 2. Again this was shown on my delivery confirmation so the delivered order was correct. Could this be a system glitch? Overall I was happy with the service, despite the problems I encountered.

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    5.0/5
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    Recommended? You Betcha!
    August 04, 2020
    Ontario, Canada

    Easy to order

    My first time ordering grocery online. Super easy to order and schedule my grocery delivery service.
    I loved the experience all came in good condition, the employee was very respectfully and let me know that if something wasn't in good shape they could take ot back and remove from my bill. Highly recommended

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    5.0/5
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    Recommended? You Betcha!
    August 04, 2020
    Ontario, Canada

    Grocery Delivery

    Sobeys @voila.ca delivers groceries. Thanks to @chickadvisor I redeemed my $25 coupon off $100 and got to try #voilabysobeys online #Toronto grocery delivery. I’m very happy with my Order that I received. It’s very simplified to use this Website because it tells me right away if the items are in stock and if I forgot to add an item I still have some time to add it. There are many availability for time slots. The delivery driver was exceptionally wonderful and all items were delivered with care. #Thankyou I love the convenience and Overall I’m pleased with this service and I will be shopping again. I highly recommend. Visit voila.ca #voilabysobeys

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    4.7/5
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    Recommended? You Betcha!
    August 04, 2020
    Ontario, Canada

    Worth trying

    I got a $25 promo to try voila by Sobeys. The ordering online was easy. I was able to edit to order again and again up to 24 hours before the delivery date which had tons of options. The delivery was scheduled for between 8 and 9 p.m. and they were at my door at 8 exactly. Refrigerated goods came perfectly cold and Frozen. Nothing missing nothing broken. $8 might be a hefty charge for delivery but in a pinch I definitely would try it again. I was told that if the bread delivered is squashed or doesn't seem as fresh as you would like it to be you can hand it back of the delivery person on the spot. You can also get money back for your bags deposit. Delivery guys were extremely polite.

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    4.3/5
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    Recommended? You Betcha!
    August 04, 2020
    Ontario, Canada

    Good to see sobeys improved new service

    First I would like to say I received this product free part of a review club.
    The program is easy to use, has incredibly good quality as well as selection of produce... and that's the part I like the most about it. Another pretty impressive thing is the easy prompt hassle free delivery. The price for groceries is quite on the high end but Overall I would reccomend it!

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    4.7/5
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    Recommended? You Betcha!
    August 04, 2020
    United States

    Convenient way to get food

    Food came pretty quickly from their warehouse which meant that all my produce stayed fresh. The delivery person texted and called me to let me know it had arrived. Good quality food delivered quickly.

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    These reviews are the subjective opinions of ChickAdvisor members and not of ChickAdvisor Inc.