We would like to send you notifications on the latest Product Review Club offers.

4.4/5
939 reviews
Voilà By Sobeys/Safeway Grocery Delivery & Curbside Pickup Reviews

Description

Voilà is a grocery home delivery and curbside pickup currently being offered at select Sobeys and Safeway locations across Canada. Please visit their website at Voila.ca to find out which service is available in your area.

About Grocery Delivery: Voilà by Sobeys is a cutting-edge online grocery home delivery service in the Greater Toronto Area. At Voilà, we promise guaranteed freshness, at affordable prices, straight to your door. Products are delivered directly from the warehouse, ensuring the widest range of products available. Orders are packed by robots and delivered by teammates for safer and less handling. Produce is guaranteed to be fresh or it's free. Standard delivery fee of $7.99 applies, and delivery is slotted in 1-hour windows for maximum convenience.

About Curbside Pickup: Voilà is offering curbside pickup in select locations in Alberta, British Columbia, Manitoba, New Brunswick, Newfoundland and Labrador, Nova Scotia, Prince Edward Island and Saskatchewan, providing a safe and convenient way to shop for groceries. Enjoy guaranteed freshness at affordable prices, delivered straight to your car. Assembly fee for curbside pickup varies depending on the time slot chosen, and you will choose a 1-hour pickup window for maximum convenience.
 
Please see the Terms & Conditions for full details.
    FamilyRated Reviewers' Choice Award™ 2021 FamilyRated Reviewers' Choice Award™ 2020
    1.8/5
    Value / Valeur

    Quality / Qualité

    Effectiveness / Efficacité

    Recommended? Fugheddaboutit!
    Anonymous
    January 06, 2022

    I was unable to use the code. I placed an order, which was ok. However I feel there are better platforms. They are not at every Safeway so it actually would have been easier for me to go to the actual store near my house(which is what I ended up doing) than place there order however the code made it worth it.
    The day of the order I got a message saying my credit card has a problem (in all honestly I had input the number incorrectly) so they cancelled my order, did not give me a chance to change it. Just cancelled the order. It was The 30th of December and everything I ordered was for NYE so I just went to the store instead.

    Flag as Spam
    2.7/5
    Value / Valeur

    Quality / Qualité

    Effectiveness / Efficacité

    Recommended? Fugheddaboutit!
    January 04, 2022
    Alberta, Canada

    Meh

    Ordering online was painful. Website didn’t flow smoothly, as I tried moving back and forth between products, the page would reset, meaning I had to look for my items over again. Price wise, the groceries cost at least 20% more here, compared to my normal grocery store.
    It was -37 when I picked up. The voila parking spots are out in the main parking lot, meaning my groceries were pushed out in open top bags, making some of my produce borderline frosty. There was no opportunity to swap to my cloth bags. I paid the .10$ a bag fee.
    The lovely person who picked my order and brought it out was respectful, friendly, and kind. I appreciated their positive attitude and smile, as it was a frigid day.
    With the out of the way parking, making winter grocery pick ups difficult, and the extra costs associated with the store, I’m not sure I’d use the service again.

    Flag as Spam
    5.0/5
    Value / Valeur

    Quality / Qualité

    Effectiveness / Efficacité

    Recommended? You Betcha!
    December 24, 2021

    Incredibly easy process!

    I’ve always been hesitant to use a curbside pickup option. Either the time slots are booked days out or items are poorly selected. When I received the opportunity to review Voila I was hesitant, but I’m so glad I did! Not only were there convenient time slots available that day, the service we received was also very personable and substituted items were carefully chosen and in one instance a second option was presented at time of pickup. It was only a matter of minutes from time of arrival to the groceries being delivered to our vehicle. I will definitely try Voila again! #voilabysobeys

    Flag as Spam
    Review collected via Butterly Logo
    Member tried this product as part of the Product Review Club®
    4.0/5
    Value / Valeur

    Quality / Qualité

    Effectiveness / Efficacité

    Recommended? You Betcha!
    December 21, 2021

    Happy that Sobeys is offering curbside

    I am happy to see Sobeys has finally joined the curbside game as I really enjoy shopping there. Overall it was a good experience but a few things could use some work. Firstly, when I arrived I had to call the store 3 times before someone answered. I’ve never had this happen with another curbside service, maybe they were busy but they really should have someone designated to this. I was the only car parked for grocery pickup and it still took about 10 minutes for my groceries to come outside. Finally, they put my groceries in paper bags and charged .15 cents per bag. This is fine but they used about 10 bags for groceries I would have fit in 4. I do like how user friendly the app is and there are many pickup slots available. It would be nice if they had free pickup time slots or if it was free over a certain amount. They have a good selection on the app and was able to get everything I needed. Also they didn’t need to substitute anything which I was really happy about. Overall I’m really happy with the convenience of this service and will definitely use it again.

    Flag as Spam
    Review collected via Butterly Logo
    Member tried this product as part of the Product Review Club®
    5.0/5
    Value / Valeur

    Quality / Qualité

    Effectiveness / Efficacité

    Recommended? You Betcha!
    December 21, 2021

    Love

    This was a great service
    I will define continue using this as now with covid wave cases increasing , I feel safer doing most things on line and curb pick ups!

    Flag as Spam
    Review collected via Butterly Logo
    Member tried this product as part of the Product Review Club®
    5.0/5
    Value / Valeur

    Quality / Qualité

    Effectiveness / Efficacité

    Recommended? You Betcha!
    December 21, 2021

    Prompt, Efficient Service

    This was a great way to do a whole shop while getting other tasks done while you wait. It was easy, affordable and convenient in these changing times where there is hardly any time for even the daily day to day tasks. Especially during an ever changing Pandemic. This made me feel safe and confident to be able to bring home nothing but groceries to my family.

    Flag as Spam
    Review collected via Butterly Logo
    Member tried this product as part of the Product Review Club®
    5.0/5
    Value / Valeur

    Quality / Qualité

    Effectiveness / Efficacité

    Recommended? You Betcha!
    December 21, 2021

    Good service

    Would recommended to all friends and family and would use this service again in the future. It was quite convenient to drive up and have groceries delivered to me. Thanks

    Flag as Spam
    Review collected via Butterly Logo
    Member tried this product as part of the Product Review Club®
    5.0/5
    Value / Valeur

    Quality / Qualité

    Effectiveness / Efficacité

    Recommended? You Betcha!
    December 21, 2021

    Great

    Great service. Workers were friendly. Great to just go to curbside and get your items. Saves so much time. Would recommend to friends and family and would use this service again.

    Flag as Spam
    Review collected via Butterly Logo
    Member tried this product as part of the Product Review Club®
    4.0/5
    Value / Valeur

    Quality / Qualité

    Effectiveness / Efficacité

    Recommended? You Betcha!
    December 21, 2021

    Easy to navigate

    I thought the sobeys curbside service was a great addition to the sobeys brand. I was a little disappointed that the sobeys near my house didn’t offer the service and I also wish there was a way to select from the weekly flyer to choose items. I had a plan for what I was planning to buy based on checking out the flyer and I was disappointed to not be able to navigate the flyer and choose from directly within the flyer. I think that would make the service very competitive.

    Flag as Spam
    Review collected via Butterly Logo
    Member tried this product as part of the Product Review Club®
    5.0/5
    Value / Valeur

    Quality / Qualité

    Effectiveness / Efficacité

    Recommended? You Betcha!
    December 20, 2021

    Super convenient!

    Today there are a variety of options to choose from when selecting a grocery pickup service. I was super happy to try Voila from Sobeys!
    Over all, it was easy to maneuver online and place my order. My selection of items was no different than being in the store itself and it quite literally took no more than 10 minutes to do my order, which would have taken a good hour in store.

    Pick up from the store was easy peasy and quick! The rep who waited on me was super helpful and took the time to carefully move items in the trunk aside to make room (with my permission).
    I get nervous when using grocery services because I want good quality produce and you leave that judgement in the hands of someone else. My produce was perfectly chosen and real care was taken to me sure I got what I was looking for.

    Overall, this was a perfect experience! I like using a service directly through a retailer vs a third party and Sobeys really brought their A Game!

    Flag as Spam
    Review collected via Butterly Logo
    Member tried this product as part of the Product Review Club®

    These reviews are the subjective opinions of ChickAdvisor members and not of ChickAdvisor Inc.