Excellent, would 100% use again

I was originally skeptical, as I had used other grocery delivery services in the past and they were pretty hit or miss. Not
Voila! I decided to do the truest test I could think of, so I added some berries into the order. Generally I find the order picker just grabs whatever and the produce quality is pretty poor with other grocery delivery companies. But with Voila, I had the best berries ever from a grocery provider. They also have a delivery pass option that gives you one month of free deliveries, and afterwards you just pay a small fee to get free delivery on all your orders in that month. Delivery looks to be between $4.99-7.99, depending on the time/day of the week.

Setting up delivery was pretty easy. Although if you want a Friday delivery spot, you do seem to need to book it early. I shopped for my order late on an Thursday afternoon and the first available slot was Saturday at 10:00am. I ended up selecting a 3:00-4:00pm slot, and the delivery driver ended up arriving at 3:52pm. The driver did call me about 10-15 mins before their arrival just to let me know they were close. Once the driver arrived, he was kind enough to give a bit more information about the service, since he had noticed it was my first time ordering through them. The driver also temperature checked the frozen food to make sure it was still a safe temperature. And he mentioned the produce should always be super fresh, as they don't store in a store for your groceries, they pull directly from their warehouse so nothing has been sitting on a shelf for who knows how long.

All and all I was very impressed with Voila and I plan to use them again in the future. I am grateful to Butterly for giving me the option to review Voila.

Expensive and difficult.

Voila is expensive compared to other options. There was a bag fee with no option to use your own bags. I was offered free delivery but charged delivery. This was a paid review.

Great service

I loved everything about this service. Everything I wanted was in stock, delivery was quick and easy. The person delivering my order was kind and helpful. I will definitely use this service again!

Slow delivery

I was actually very disappointed in this service.
I found the food selection to be very limited and the delivery availability was 2-3 days away and not same day delivery! If I am ordering groceries to be delivered it is out of convenience and necessity and this was just not it.
I also did not like the layout for the website and it took forever to browse to make an order, this was just not for me unfortunately as I have used other delivery services that were same day and were much easier to navigate.

Super easy and quick delivery

I tried their delivery service for the first time and totally loved it. It was so easy to place the order and the delivery was absolutely on time. No complains what so ever. Would absolutely recommend their service.

Great service

A great delivery service. You check over everything before you accept delivery so you get to make sure it’s to your liking. Comes very well packaged. They called a head of delivery to give me a heads up they would be arriving in the next 10 minutes. Excellent service and I will use it again!

Helpful service

I was offered a one month free trial of this service. So far, I’ve only used it once and I have mixed feelings about it. I am comparing it to Instacart which I’ve used before.
Pros: it saved me after a back injury by not having to go to the store. I loved that they used paper bags. With Instacart I end up with a plethora of reusable bags. I liked that you can see the ingredients and the nutrition facts table on the website which you can’t on Instacart. They also make it way easier to compare prices. I think Instacart intentionally makes it difficult to compare. I’ve heard they don’t up charge like Instacart does and I was able to access sales. In the end the total cost was comparable on both services. With Voila, tips are optional compared to Instacart which automatically calculates it for you.

Cons: I hated that I had to answer the door instead of them just leaving it on the step (like I said, back injury). There were many things unavailable when I ordered (spinach, cherry tomatoes), and when my order was delivered I got everything I needed for my recipe except the key ingredient which was out of stock. Unfortunately they don’t give you the option to substitute something. I ordered a cucumber which appeared to have been slightly frozen.

I’ll have to try it a few more times before I decide if I will continue. It is a good service with lots of positives.

So easy!

This service was so easy to use and so worth it! It came fast, so many good deals, and I was able to spend more time on my everyday tasks instead of going to the grocery store. 10/10 recommended!!

Great service, delivery driver was so helpful too

Great delivery service. They delivered on time and even called ahead of time to make sure we were home. The driver was very nice and helpful. Even let me know my product that was unavailable in store and that I didn’t get charged for it

Viola grocery service

Super convenient service for when you don’t feel like going out to brave the weather! Easy to order and to put in all of your information. And quick service as well!