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4.4/5
939 reviews
Voilà By Sobeys/Safeway Grocery Delivery & Curbside Pickup Reviews

Description

Voilà is a grocery home delivery and curbside pickup currently being offered at select Sobeys and Safeway locations across Canada. Please visit their website at Voila.ca to find out which service is available in your area.

About Grocery Delivery: Voilà by Sobeys is a cutting-edge online grocery home delivery service in the Greater Toronto Area. At Voilà, we promise guaranteed freshness, at affordable prices, straight to your door. Products are delivered directly from the warehouse, ensuring the widest range of products available. Orders are packed by robots and delivered by teammates for safer and less handling. Produce is guaranteed to be fresh or it's free. Standard delivery fee of $7.99 applies, and delivery is slotted in 1-hour windows for maximum convenience.

About Curbside Pickup: Voilà is offering curbside pickup in select locations in Alberta, British Columbia, Manitoba, New Brunswick, Newfoundland and Labrador, Nova Scotia, Prince Edward Island and Saskatchewan, providing a safe and convenient way to shop for groceries. Enjoy guaranteed freshness at affordable prices, delivered straight to your car. Assembly fee for curbside pickup varies depending on the time slot chosen, and you will choose a 1-hour pickup window for maximum convenience.
 
Please see the Terms & Conditions for full details.
    FamilyRated Reviewers' Choice Award™ 2021 FamilyRated Reviewers' Choice Award™ 2020
    5.0/5
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    Recommended? You Betcha!
    September 24, 2020

    easy to use

    this service is so easy and simple to use. Why have we not been using this sooner

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    5.0/5
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    Recommended? You Betcha!
    September 24, 2020

    Sobeys delivery service

    Excellent, fast and easy!

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    5.0/5
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    Recommended? You Betcha!
    September 24, 2020

    AMAZING service

    I'm incredibly impressed!! _x000D_
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    The process of ordering was so smooth, better than other grocery pickup services. I was able to shop by sales or by category and even for a free sample of a product included._x000D_
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    I selected a delivery for Monday September 7th fully expecting that it was a holiday and it would be cancelled. I was pleasantly surprised when I received a confirmation email in the morning and then a call from the driver to advise he'd arrive in 7-10 minutes._x000D_
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    The driver was friendly, packed the groceries well. The products were all perfect, the frozen items were still fully frozen, no damage to produce, everything was perfect._x000D_
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    Overall I'm incredibly impressed and expect that I'll be using the service again in the future. Being a mom to 2 young boys with a husband who works away from home a lot means I don't always have the time to get into a grocery store so this service will come in handy, it's even easier than Grocery pickup services because it's delivered to your door. _x000D_
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    The only thing I'd like to see different is to have air miles included as an option when checking out to maximize both the savings and rewards.

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    5.0/5
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    Recommended? You Betcha!
    September 24, 2020

    Quality grocery delivery

    I was so impressed with Voila. The delivery frame was 2 hours and they called when they were 10-15 minutes out from the house. I was able to pick any day I wanted for delivery and they gave me up till the night before to change anything on my list. The visual shopping items is clear and easy. I love how sale items are all listed and included. When they arrived the customer service was A1 and they temperature checked all my groceries before handing them over. My frozen goods were still frozen! They asked if the freshness of my bread was acceptable and it was. Loved the variety of goods on their site. I've used it twice now and would definitely use it again.

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    5.0/5
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    Recommended? You Betcha!
    September 24, 2020

    Great Grocery Service

    My family tried Voila by Sobey’s to help make life easier with a busy family and an on-going pandemic. We found all the products we need, great sales and fantastic customer service._x000D_
    The delivery fee was well worth it.

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    4.0/5
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    Recommended? You Betcha!
    September 24, 2020

    Good

    I decided to try this service due to covid and not wanting to leave my house and the service is pretty good. Some of the items I purchased weren't in the greatest condition which is why I prefer to pick my own items, but other than that I don't mind the service but it's just not for me.

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    5.0/5
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    Recommended? You Betcha!
    September 24, 2020

    Overall Nice

    I put in an order with Sobeys Viola and thoroughly enjoyed the experience. Everything we ordered came in food condition and the shipping time was fairly quick.

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    5.0/5
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    Recommended? You Betcha!
    September 24, 2020

    Great service

    I had an opportunity to try out Voila by Sobeys a few weeks ago._x000D_
    I must say, the service was absolutely amazing._x000D_
    I mistakenly put my phone on silent on my assigned delivery day. Fortunately I noticed that I missed a call about 15 minutes after the delivery staff left a voicemail on my phone. When I called back and apologized, the delivery staff was very friendly and actually came back to deliver my groceries in between the slots he was scheduled for._x000D_
    I couldn't have been more impressed with the service and I have been recommending the Voila to everyone since then. Such a small kind gesture goes a long way and I will remember Voila as "the" delivery service of my choice._x000D_
    It is also great that Voila also offers products from Farmboy stores!!!

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    5.0/5
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    Recommended? You Betcha!
    September 24, 2020

    Great service

    First time trying Viola by Sobeys was a great experience. The driver was on time and dropped off my order at my front door . All the products I ordered were on food condition.

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    4.0/5
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    Recommended? You Betcha!
    September 24, 2020

    Pretty strong competitor in the grocery delivery space

    Pros: amazing delivery experience, one hour delivery windows, super lovely delivery person. Smaller delivery fee than Metro. Cons: not most comprehensive selection (no organic apples?!) and don’t earn Air Miles points for purchases. That said the pros are at least balanced with the cons and I would equally order from voila or metro next time depending on who has better delivery availability.

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    These reviews are the subjective opinions of ChickAdvisor members and not of ChickAdvisor Inc.