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3.4/5
2 reviews
Lucas Nault Hair Studio Reviews - Ottawa

Description

From the latest in trends to the most effective products, Lucas Nault Hair Studio’s staff is dedicated to the best in all aspects of hairstyling.
    Address: 232 Laurier Avenue East
    Ottawa, Ontario K1N 6P2
    Phone: 613.569.8611

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    Reviews and Ratings

    60% OF CHICKS DIG IT

    1.5/5
    Value / Valeur

    Ambiance

    Service

    Recommended? Fugheddaboutit!
    September 29, 2010

    I just moved to Sandy Hill and wanted to find a new stylist. I had walked in to book an appointment based on the reviews, and when the day came, it was never recorded on their sheet. Not only did they not admit it, they were irritated, & questioned my memory! I said that I was looking at their business card with today's date. So I asked to book another time. The haircut was the worst experience I've had in a salon in 20 years. She spent a whole 5 minutes cutting my hair, uneven bangs, and thinned my already very fine shoulder length hair. During that short time, she pet and played with dog, chatted with the next hair stylist, and complained that everyone takes turns answering the phone because there's not enough space for a receptionist in the salon. (owner likely too cheap to hire one). She even answered her own cell phone during the cut! Well, it took 20min for a wash, cut, dry and to pay. I will never go back, I could live with bad customer treatment, but will not be paying $45 for someone to play with scissors. The owner needs to shape up and take action on lousy service, it's fortunate for him he has a plethora of new students otherwise this guy would never survive. L.

    Updated On: October 03, 2010


    Update: I went to York Street Spa (YSS), and asked for an assessment without mentioning that I had my haircut 2 days earlier. The stylist thought I hadn't had a haircut in 2 months, several split ends on the ends, and uneven bangs. I have since paid for a cut at YSS and am very pleased. I didn't go back to Lucas as I didn't want to trust my hair to his salon. I was horrified by the experience as it took seconds to use the thinning scissors. The above is a harsh review, but Stephanie did only spend 5 minutes cutting although I was in the chair for 10 minutes, she dried my hair before cutting it & took 2 breaks, to answer the phone, and pet/play with the dog. Lucas is obviously a talented hair stylist, but needs to take a look at his staff and customer service. I spoke to a long time resident of Sandy Hill and his place has a reputation of hairdressers partying, not taking things seriously. That's the impression I got when my stylist preferred to chat up a colleague instead of focusing on the cut. Lucas has apologized about the missed appointment on google reviews, says there's no receptionist really because of space & doubts his stylist only spent 5 minutes. Laura

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    1.5/5
    Value / Valeur

    Ambiance

    Service

    Recommended? Fugheddaboutit!
    August 19, 2010

    WORST. HAIRCUT. EVER.
    I went in and had a lovely conversation with Kit, where I explained that I wanted to keep the same shape of the hair but a little shorter in the back. Sounds good, she understands (I think!). We are chatting and in a split second she has the razor out and is shaving my neck -- like a 1995 undercut. It only took a split second and I was so shocked that I had no time to say -- WHOA, hold on there.
    So I left the salon in tears with a reverse mullet.
    Never going back there. By the way, the place is a dump and there were dogs running around and the salon has just a sense of chaos. Not exactly a relaxing experience.

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