Shapes Fitness Centres

My overall rating

I signed up for basic membership a couple of months ago at Southdale. Was persuaded to buy hot yoga. I declined a personal trainer. Since then I have received at least 3 emails of various offers which I have declined,the latest on Dec 30 th. Well...   +

I signed up for basic membership a couple of months ago at Southdale. Was persuaded to buy hot yoga. I declined a personal trainer. Since then I have received at least 3 emails of various offers which I have declined,the latest on Dec 30 th. Well, I showed up on new year's day to work out. I was told I was banned from the premise and all future membership at any facility. Baffled as I have not been notified or warned of any abuse or misconduct. When I asked the staff, all I got was a robotic answer of " it's between you and headoffice, talk to head office. We don't know why, we are only following instructions from head office ". I asked to at least have my workout since I already showed up not knowing anything and had been there the previous day. No, 3 staff members rudely ganged up on me and refused me access without reason. I have never felt so disrespected. I enquired if my payment was stopped too, again same robotic answer, "ask head office". They gave me the number and told me they were open Jan 2nd which of course was wrong. I am going to call back today. After reading these reviews however ;I shudder to think of what they'll say. I was stunned but sounds like they can do anything and get away with it. I imagine if THEY terminated my membership for whatever reasons I am not privy to and without any prior advice, they also terminated my PAP or I will been seeking counsel on that. I've since gone back to my previous gym.
As a business owner, employer and utilizer of various services, I was utterly shocked.!!!    -