186 Davenport Salon

My overall rating

If I could give The Davenport Salon a zero star rating I would. While I typically chose to keep negative reviews to myself this I have to share. This would have been my second appt at the salon and I was delighted when someone from the salon reached...   +

If I could give The Davenport Salon a zero star rating I would. While I typically chose to keep negative reviews to myself this I have to share. This would have been my second appt at the salon and I was delighted when someone from the salon reached out to see if I needed another cut via text (a service they offer at the salon for booking appt). We booked and confirmed the appt but when I showed up there was no record of it and the stylist wasn't even there. What erks me about this is threefold:

1) I have an 8 week old baby at home and since I own my company it is a nightmare to schedule time to get from Leslieville up to the salon. Luckily, my mum was in town and able to help.
2) The receptionist didn't apologize and instead made a snide remark to the owner about how it was no big surprise that the stylist wasn't answering their phone.
3) The owner was standing in the salon doing absolutely nothing, did not offer an apology or to help to find a solution and the salon was completely empty.

I should also mention that while I was waiting to find out if my stylist would in fact appear, the receptionist hung up after a phone call and made a rude remark about the customer on the phone to the owner. Not the type of attitude or level of service one would expect from this (or hopefully any other) salon.

Last, I'd recommended this place to my sister who went to have her hair cut and coloured. Instead of getting blond highlights they dyed her hair brown and seemed annoyed that they would have to fix it.

Overall, I think it is appalling that a business driven on referrals and reputation could offer such poor quality of customer service.

I will not be going back and would recommend avoiding this place.    -