Amyhead
Member Since: February 21, 2020Reviews
Daily Harvest
I have been a customer since 2018. I am suddenly getting boxes that are completely melted. Customer service is only by text, chat, and email. Getting my refunds/credits straight has been very frustrating. I would have given this company and their... +
I have been a customer since 2018. I am suddenly getting boxes that are completely melted. Customer service is only by text, chat, and email. Getting my refunds/credits straight has been very frustrating. I would have given this company and their products 5 stars until this year. I believe they shipped with FedEx before and now UPS. That seems to have created problems and there was no dry ice in the last two boxes. You are not going to get items to me frozen if you do not pack the dry ice. So, buyer beware right now. Maybe they get their stuff together soon but for right now, I would exercise caution in ordering anything. And be sure that when a box arrives, you shake each cup. You should hear it rattle. If you don't, it is probably too melted to be safe to consume. -
Revive Superfoods Smoothie
I tried this company based on ads. I have been using another company for years and Revive was cheaper. Once I got my first order, I realized that they are misleading the consumer a bit. There is a difference between cocao and cocoa and flavoring... +
I tried this company based on ads. I have been using another company for years and Revive was cheaper. Once I got my first order, I realized that they are misleading the consumer a bit. There is a difference between cocao and cocoa and flavoring and nuts. So, they are doing these things to give the consumer a more affordable product. But, it is still misleading.
The smoothies that I tried were OK. The acai bowl is terrible and so far removed from the picture they advertise.
You do pay almost a week in advance for a box. I am not accustomed to that. I think it is a little odd. If you are in the states, you may have an extra charge (nominal) because it is an international transaction. I got charged $1.55 for a $51 order.
You can only pause your subscription. There is no way to remove your credit card or cancel. That worries me a bit. Be selective in the card you use.
Their customer service completely feels like you are emailing bots. I had received from them a 4th box free offer so long as you kept your subscription active. Check. At one point, I thought about changing the plan size to order more. I changed it but then sent them an email promptly asking them if I could do that. They said that would void the 4th free offer. So I changed it back. I never received or paid for more than the first box. Well, even though I never actually ordered anything larger, it still voided my offer and they would not honor it. I went back and forth with them trying to get them to understand that it was a mistake on my part but I was unaware of the restriction. They, too, copy and pasted a previous email to me. Anyhow, they would not honor it but offered me 30% off my next two boxes. Hard pass. That discount would not total what my 4th free box would have been. Honestly, I continued to order from them to get to the 4th free and then was going to go back to the other company. The quality just wasn't good enough.
There are a lot of shady parts to this company. So know that you are getting subpar ingredients. That they may be deceptive about advertising/naming versus the ingredients list. That customer service may or may not be a human being. That your card is forever in a paused subscription. That you are going to pay for these products a week before you get them. And they really do not care about retaining your business.
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